SimBass Posted August 29, 2018 Posted August 29, 2018 I don't often post on here but wanted to publically credit a bass manufacturer, since it's always good to hear good news. Long story short, I have a Sandberg California TMII 5 string bass, which I absolutely love which I bought 18 months ago second hand from Bass Direct. Unfortunately, a few weeks ago, it just stopped working, took it to a local guitar repairer I trust and he basically said the electrics are buggered, a circuit has gone, not a lot he could do without direct contacts in Sandberg etc. I emailed Sandberg directly (only hoping they might recommend someone I could pay to fix it etc.) But instead, I got an email from Mike, one of the service engineers, who asked me to remove the entire circuitry and send it over to Germany for immediate free repair. I did this, he sent back the newly repaired circuit (1 part on the circuit board replaced), with lots of good communication along the way and last night I put it back in. And it is now as good as new! I just wanted to commend Sandberg for their amazing customer service, all done (including free tracked postage back to the UK) for absolutely free, there was no obligation from their side, they could have just sent me back to the second hand dealer I bought it from. I wouldn't imagine you would get the same level of service from one of the other big guitar manufactures (although I've never tried)! So hats off to Sandberg....not just great quality guitars but a top notch company with amazing customer service too! 20 Quote
skidder652003 Posted August 29, 2018 Posted August 29, 2018 thats a great result, well done Sandberg! 1 Quote
CameronJ Posted August 29, 2018 Posted August 29, 2018 This is very much my experience of Sandberg. My first ‘Berg was a used Electra VS4 (which I still own) and within 48 of owning it I managed to snap the tuning peg for the G string... Emailed Sandberg asking if I could buy a replacement tuner and a couple of hours later got a reply from Holger (the boss himself) simply asking for my address. No mention of payment. I reiterated my desire to pay for the new tuner but he was having none of it. A few days later the new tuning peg came through my letterbox! After that experience I swiftly purchased a California VM5 and have absolute confidence that if anything goes wrong I’ll be sorted. 1 Quote
MacDaddy Posted September 3, 2018 Posted September 3, 2018 It's always nice when companies actually give a rats about their customers. 2 Quote
ead Posted September 3, 2018 Posted September 3, 2018 I think they're right up there with the likes of Spector. Not quibbles just try to keep you playing. My minor problem was considerably less serious these but I got the same treatment exactly when other brands might just have said take a hike (as Warwick did). 1 Quote
PatrickJ Posted September 3, 2018 Posted September 3, 2018 This is encouraging to read as I purchased my first Sandberg from Bassdirect a few weeks ago. I hope nothing goes wrong with it but should something go awry it's comforting to know they've got your back!! 1 Quote
CameronJ Posted September 4, 2018 Posted September 4, 2018 2 hours ago, ead said: I think they're right up there with the likes of Spector. Not quibbles just try to keep you playing. My minor problem was considerably less serious these but I got the same treatment exactly when other brands might just have said take a hike (as Warwick did). That certainly seems to be Sandberg’s mentality - let’s try to keep you playing. It shows that they have confidence in their product and value players who use their instruments. 51 minutes ago, PJ-Bassist said: This is encouraging to read as I purchased my first Sandberg from Bassdirect a few weeks ago. I hope nothing goes wrong with it but should something go awry it's comforting to know they've got your back!! The speed with which they rectified the issue with my USED bass (which, by the way, was entirely my error and not a manufacturing fault) speaks volumes and frankly every manufacturer, not just of musical instruments, could take a leaf out of Sandberg’s book. 2 Quote
Cuzzie Posted September 4, 2018 Posted September 4, 2018 Aye, great to hear. You will not hear a bad word about a Sandy from me, they are just amazing. The basses I have are extremely polite and never tell me how clunky my playing is, and somehow make me sound better than I am. legend company 2 Quote
discreet Posted September 5, 2018 Posted September 5, 2018 I've had underlying low-level Sandberg GAS for years anyway and this just puts more positive weight on the scales. Which is why good customer service works well, not only for the customer, but for the company too. Win-win. 1 Quote
discreet Posted September 5, 2018 Posted September 5, 2018 (edited) 3 minutes ago, Cuzzie said: Join the family. It's only a matter of time. Edited September 5, 2018 by discreet 1 Quote
PatrickJ Posted September 5, 2018 Posted September 5, 2018 8 minutes ago, discreet said: It's only a matter of time. Get creating and get those GAS juices flowing.... http://configurator.sandberg-guitars.de/ Quote
discreet Posted September 5, 2018 Posted September 5, 2018 (edited) 9 minutes ago, PJ-Bassist said: Get creating and get those GAS juices flowing... Edited September 5, 2018 by discreet 2 Quote
PatrickJ Posted September 5, 2018 Posted September 5, 2018 Just now, discreet said: Ha, I went for something very similar ... 2 Quote
discreet Posted September 5, 2018 Posted September 5, 2018 2 minutes ago, PJ-Bassist said: Ha, I went for something very similar ... Way too shiny! Quote
CameronJ Posted September 5, 2018 Posted September 5, 2018 12 minutes ago, discreet said: Way too shiny! Not shiny enough! 1 Quote
CameronJ Posted September 5, 2018 Posted September 5, 2018 10 minutes ago, ead said: One of my current GAS dreams A fine beast indeed. Quote
PatrickJ Posted September 5, 2018 Posted September 5, 2018 (edited) 17 minutes ago, ead said: One of my current GAS dreams I like that birds eye maple neck... I have thus updated my design - that configurator tool is not good for those who suffer chronic GAS like I do!! Edited September 5, 2018 by PJ-Bassist 1 Quote
Cuzzie Posted September 6, 2018 Posted September 6, 2018 That configurator kills me every time. I did not dig them before but the TM is really growing on me, massively fast. The new Grand Dark actually makes a heap of sense, the Darkglass tone capsule is pretty good, and they have specially wound pick ups for this bass. Throw in Masterpiece ageing on it.......it would slay Quote
ead Posted September 6, 2018 Posted September 6, 2018 It's ridiculously addictive and should carry a financial health warning imho Quote
ead Posted September 6, 2018 Posted September 6, 2018 57 minutes ago, Cuzzie said: That configurator kills me every time. I did not dig them before but the TM is really growing on me, massively fast. The new Grand Dark actually makes a heap of sense, the Darkglass tone capsule is pretty good, and they have specially wound pick ups for this bass. Throw in Masterpiece ageing on it.......it would slay Sandberg do the snappier Black Label pickups but I've not played a bass with them fitted as yet. I presume the ones you refer to are the same as fitted to the Nighthawk range. Quote
madshadows Posted September 6, 2018 Posted September 6, 2018 Outstanding service from Sandberg John Quote
Cuzzie Posted September 6, 2018 Posted September 6, 2018 (edited) @ead I think they are different again from the black label pick ups, specifically for the tone capsule to complement its EQ, if I find any more out, i’ll let y’all know Of course that Grand Dark is also 35”, is pau ferro - it’s really well thought out, a mate has one, initial impressions are it’s sitting alongside one of his masterpieces and his Umbo Edited September 6, 2018 by Cuzzie Quote
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