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Posted

Hiho, just had a wonderful experience with Hipshot.

I bought a bridge years ago and recently got round to fitting it.I had the well documented saddle wobble/creep where the saddles would screw themselves down.

I got in touch with Hipshot and they replaced the set of saddles with no quibble and the turnaround was impressive.The new saddles work a treat.

Well done Hipshot if everyone had customer service like this the world would be a better place.

Big thanks to Hipshot for speedy quality service.

Posted

I had similar when I dealt with them, bought a set of tuners and the bushes were slightly too small. I made an enquiry as to how much a new set would be and they said no charge, just posted them out.

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