Deedee Posted October 5, 2018 Share Posted October 5, 2018 (edited) I just thought I’d share my recent experiences of what I found to be great customer service from Strings & Things / Ernie Ball. #1 A couple of months back I realised that the deep scratch on the neck plate of my Sterling 4HH was in fact a crack. After scanning these hallowed pages for advice, I found that others had experienced this issue and had successfully obtained replacement plates from Strings & Things. I sent an email to S&T and promptly received a response explaining the process, the reasonable cost (£17 posted) and the fact that because I’d missed that month’s order it would probably take a month or two. Fast forward to this week, a shiny new plate arrived stamped with a new ‘F’ prefixed serial number. On receipt of my old cracked plate Ernie Ball will alter their records, listing the new serial number against my bass. #2 I recently purchased a rather lovely Stingray Special. In the case candy was a card inviting me to register my purchase, which I duly did. Again, fast forward to this week and out of the blue I receive a letter thanking me for registering my new instrument accompanied by a 25ft Ernie Ball instrument cable! Some might say that after spending a not insignificant amount of dosh on a bass, that was the least they could do. But the point is that it was completely unexpected and therefore over and above my expectations. Top marks to them on both counts from me. I’m sure many of us experience shocking service everyday so it warms the cockles to see that good customer service is still alive and well. Keep it up guys. 👍 Edited October 5, 2018 by Deedee Typo 4 Quote Link to comment Share on other sites More sharing options...
casapete Posted October 6, 2018 Share Posted October 6, 2018 Good stuff. Glad to hear that customer service is alive and well , although it’s a bit sad that it isn’t the norm with every purchase / company you experience. Hats off to S&T. 1 Quote Link to comment Share on other sites More sharing options...
Dazm1966 Posted October 6, 2018 Share Posted October 6, 2018 I enquired about replacement foam mutes for my 88 stingray. Arrived 2 days later no charge at all! 2 Quote Link to comment Share on other sites More sharing options...
gazhowe Posted October 6, 2018 Share Posted October 6, 2018 I’ve just received a 25ft Ernie Ball cable too following registration of my new Stingray Special. Even though I don’t need another cable and the cost to Strings and Things is probably very little it’s a really nice touch and I really appreciate the gesture. 2 Quote Link to comment Share on other sites More sharing options...
NJE Posted October 6, 2018 Share Posted October 6, 2018 Strings & Things have been great with any dealings we have had. I bought two white pickup covers for a Stingray and they got held up with a load of basses due to CITES and they kept on top of keeping me informed and letting me know I hadn’t been forgotten. Great bunch over there. 2 Quote Link to comment Share on other sites More sharing options...
TheGreek Posted October 6, 2018 Share Posted October 6, 2018 I've had nothing but great experiences with S&T. I won't have a word said against them!! I contacted S&T when begging items for the Herts Bash raffle. The CEO, Andy...top fella...arranged for a brand new MM SUB Ray to be donated, TWO YEARS IN SUCCESSION!! In return for their great service I've sent him a Ernie Ball Zippo lighter on two occasions when they became available...he doesn't even smoke but loves to gloat to his Warehouse Manager who does. He told me that the Execs from EB US were very impressed when they saw the one on his desk - apparently only 500 were made. Good to hear that others value the service they provide... 1 Quote Link to comment Share on other sites More sharing options...
TheGreek Posted October 6, 2018 Share Posted October 6, 2018 EB Lighter currently on eBay https://www.ebay.co.uk/itm/Ernie-Ball-Music-Man-Zippo-lighter-1996-Unused/253910271848?hash=item3b1e3b4768:g:62AAAOSwI4xa9vaH Quote Link to comment Share on other sites More sharing options...
Deedee Posted October 6, 2018 Author Share Posted October 6, 2018 Just now, TheGreek said: EB Lighter currently on eBay https://www.ebay.co.uk/itm/Ernie-Ball-Music-Man-Zippo-lighter-1996-Unused/253910271848?hash=item3b1e3b4768:g:62AAAOSwI4xa9vaH Almost makes me want to start smoking again 1 Quote Link to comment Share on other sites More sharing options...
TheGreek Posted October 6, 2018 Share Posted October 6, 2018 Did you check the price?? It'd be enough to make you give up straight away... Quote Link to comment Share on other sites More sharing options...
Deedee Posted October 6, 2018 Author Share Posted October 6, 2018 4 minutes ago, TheGreek said: Did you check the price?? It'd be enough to make you give up straight away... Blimey! Quote Link to comment Share on other sites More sharing options...
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