dougal Posted November 6, 2018 Share Posted November 6, 2018 I've got me a compact from 2013 that's been a pretty stable companion. It's developed a fault where by the sound drops in & out and varies from clean to distorted. I don't think I've done anything particularly nasty to it in the past couple of weeks. Two questions: has anyone had a problem similar to this? and, has anyone got experience in post-sales support from barefaced ? Next gig is the 17th November so I need to get something sorted pretty quickly... Quote Link to comment Share on other sites More sharing options...
Cuzzie Posted November 7, 2018 Share Posted November 7, 2018 Email and call Thet are very responsive Quote Link to comment Share on other sites More sharing options...
Lozz196 Posted November 7, 2018 Share Posted November 7, 2018 Barefaced customer service is excellent, I`m sure they`ll be able to offer some advice pretty quickly Quote Link to comment Share on other sites More sharing options...
paddy109 Posted November 7, 2018 Share Posted November 7, 2018 8 hours ago, Lozz196 said: Barefaced customer service is excellent, I`m sure they`ll be able to offer some advice pretty quickly Totally agree, they were amazing when I had a problem. Quote Link to comment Share on other sites More sharing options...
dougal Posted November 7, 2018 Author Share Posted November 7, 2018 Alex has just replied to my e-mail in person. I shall try what he suggests and see! Quote Link to comment Share on other sites More sharing options...
dougal Posted November 7, 2018 Author Share Posted November 7, 2018 Problem solved (I think). Only had to go as far as the speakon connectors: one of the yellow clips was lose: two minutes of gentle crimping with some pliers and it all seems to be functioning correctly again. 1 1 Quote Link to comment Share on other sites More sharing options...
paddy109 Posted November 8, 2018 Share Posted November 8, 2018 Brilliant, enjoy your gig! Quote Link to comment Share on other sites More sharing options...
stevie Posted November 8, 2018 Share Posted November 8, 2018 You might consider putting some sealing foam where the Speakon mates with the cabinet. 1 Quote Link to comment Share on other sites More sharing options...
mybass Posted November 8, 2018 Share Posted November 8, 2018 A good result....my gigging mantra is to check wiring first before assuming the worst. Quote Link to comment Share on other sites More sharing options...
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