Barefaced post-sales support

[dougal]

I've got me a compact from 2013 that's been a pretty stable companion. 

It's developed a fault where by the sound drops in & out and varies from clean to distorted. 

I don't think I've done anything particularly nasty to it in the past couple of weeks. 

Two questions: has anyone had a problem similar to this? and, has anyone got experience in post-sales support from barefaced ? 

Next gig is the 17th November so I need to get something sorted pretty quickly...

[Cuzzie]

Email and call

Thet are very responsive 

[Lozz196]

Barefaced customer service is excellent, I`m sure they`ll be able to offer some advice pretty quickly

[paddy109]

8 hours ago, Lozz196 said:

Barefaced customer service is excellent, I`m sure they`ll be able to offer some advice pretty quickly

Totally agree, they were amazing when I had a problem.

[dougal]

Alex has just replied to my e-mail in person. 

I shall try what he suggests and see!

[dougal]

Problem solved (I think).

Only had to go as far as the speakon connectors: one of the yellow clips was lose: two minutes of gentle crimping with some pliers and it all seems to be functioning correctly again.

 

[paddy109]

Brilliant, 

enjoy your gig!

[stevie]

You might consider putting some sealing foam where the Speakon mates with the cabinet.

[mybass]

A good result....my gigging mantra is to check wiring first before assuming the worst.