Lozz196 Posted November 7, 2018 Share Posted November 7, 2018 So recently I`ve had 2 dead A strings in packs of Warwick Red Label Steel Roundwounds. Contacted them as although I buy in bulk and had other sets which I could nick the A from, this left me short on full sets. This was on Sunday btw. Sunday evening I received a reply stating they would send out 2 replacement packs - I would have been more than satisfied with just 2 A strings alone - which arrived today. Quality customer service imo, and the fact that my message was read and replied to late on Sunday really adds to it, a company that looks after its customers. 5 Quote Link to comment Share on other sites More sharing options...
mrtcat Posted November 7, 2018 Share Posted November 7, 2018 That's very good indeed. A few other manufacturers could do with taking note. Quote Link to comment Share on other sites More sharing options...
Mokl Posted November 7, 2018 Share Posted November 7, 2018 Complete contrast to Rotosound experience I had recently. Decided to try them again after many years away after inconsistent sets in the noughties. One dead string out of the pack. Contacted them by email but nothing in response at all. Disappointing as really wanted to support them. This is really good service from Warwick. Quote Link to comment Share on other sites More sharing options...
Bolo Posted November 8, 2018 Share Posted November 8, 2018 Likewise fast, polite and helpful response anytime I contacted Warwick. Most recently last year for a 5string bridge. Quote Link to comment Share on other sites More sharing options...
bartelby Posted November 8, 2018 Share Posted November 8, 2018 14 hours ago, Mokl said: Complete contrast to Rotosound experience I had recently. Decided to try them again after many years away after inconsistent sets in the noughties. One dead string out of the pack. Contacted them by email but nothing in response at all. Disappointing as really wanted to support them. This is really good service from Warwick. A few months back I had the same sort of thing. After years of using D'Addarios I decided to try Rotos again. The E was like an old rubber band. Rotosound's response was "yeah, larger gauge strings are prone to that sort of thing. But we'll send you a replacement" 2 weeks later an E string arrived. Put it on the bass, it was dead. So I ordered some D'addarios... Quote Link to comment Share on other sites More sharing options...
dmccombe7 Posted November 8, 2018 Share Posted November 8, 2018 My experience with Warwick dates back to when i bought my Thumb NT from them in 1989. Within few weeks i was getting a popping noise every now and again when playing. Bass went back to Local shop in Glasgow. They sent to Moon guitars in Glasgow but found the fault was control module which was a sealed or encapsulated unit. Bass was sent back to Warwick and they replaced the module. I made an official complaint to Warwick by letter in those days. Bass was returned via the shop but within few days a box arrived full of various goodies including a hooded sweatshirt, 3 packs of Elite strings, posters, beer mats and various other small items plus a very apologetic letter in broken English. I was quite taken aback but was hugely impressed by their service back then. Same bass again had an electronic clicking noise about 3 yrs ago. Local luthier nailed it down to the same module. Contacted warwick for replacement which arrived within 2-3 days from Germany. Luthier installed new control module and all sorted again. Great service Dave Quote Link to comment Share on other sites More sharing options...
funkyjimbob Posted November 8, 2018 Share Posted November 8, 2018 Given the amount of money Warwick charge for their instruments and accessories nowadays you'd hope this would be the case! I love Warwick btw. 1 Quote Link to comment Share on other sites More sharing options...
dmccombe7 Posted November 8, 2018 Share Posted November 8, 2018 32 minutes ago, funkyjimbob said: Given the amount of money Warwick charge for their instruments and accessories nowadays you'd hope this would be the case! I love Warwick btw. That's more or less what i said in my letter to them back in 89 Quote Link to comment Share on other sites More sharing options...
Recommended Posts
Join the conversation
You can post now and register later. If you have an account, sign in now to post with your account.