Cosmo Valdemar Posted March 21, 2019 Share Posted March 21, 2019 I've been searching high and low for a hardcase for one of my Thunderbirds. These things are like gold dust at the moment! Dawsons seem to be the only place with any in stock, so I ordered one. I ordered a similar case about a year ago and had to return it due to it being a bit damaged, but it was replaced without question and I couldn't even remember where I had got it. It arrived wrapped in bin bags and sellotape, with no protection. Not a good sign. I took pictures just in case the case had been damaged. Peel off the bin bag - case seems structurally sound, some minor wear to the edges. Clearly not brand new but no big deal, should be able to wangle a few quid off with Dawsons. Sadly, closer inspection shows the wear to be a little bit worse than I thought. The case looks like it's been used a fair bit. Or thrown around. Then the plot thickened. I noticed a very distinctive 'piercing' to the case, as if stabbed with a knitting needle. Right through the outside. I looked up my previous purchase from a year ago and the subsequent correspondence with the dealer. Yes, you've guessed it - it was Dawsons, and it's the exact same case. One year later. I'm astounded. Not only that the case has made it's way back to me, but that an item returned as clearly damaged can find it's way back into circulation. I wonder how many times it's been sold and returned in the past year. I've re-sent the email from last year to customer services, with an update of today's discovery. I'll be interested to get a response. Quote Link to comment Share on other sites More sharing options...
AndyTravis Posted March 21, 2019 Share Posted March 21, 2019 Wouldn’t have happened in my day 1 Quote Link to comment Share on other sites More sharing options...
AndyTravis Posted March 21, 2019 Share Posted March 21, 2019 Well. Not on my watch. Probably would’ve happened. but that’s one of the reasons I left. Quote Link to comment Share on other sites More sharing options...
Stub Mandrel Posted March 21, 2019 Share Posted March 21, 2019 (edited) Cheeky! I bought a b-grade case from Norman's today. Their website had this (accurate) photo of the damage, and the price was about 45% off. I'm guessing that epiphone one cost a bit more than £69 full price? <edit> I've just peeled the sellotape off, mostly glued back in place OK, so I just dabbed the last bit (the round spot at the bottom) with a sharpie and it's virtually invisible. Edited March 21, 2019 by Stub Mandrel Quote Link to comment Share on other sites More sharing options...
12stringbassist Posted March 25, 2019 Share Posted March 25, 2019 https://www.amazon.co.uk/Gator-GWE-TBIRD-BASS-Thunderbird-Bass-Guitar/dp/B01JAPZHA8/ref=sr_1_2?ie=UTF8&qid=1553478706&sr=8-2&keywords=epiphone+thunderbird+bass+case https://www.amazon.co.uk/Epiphone-Case-Thunderbird-Bass-x/dp/B0002H09OI/ref=sr_1_1?ie=UTF8&qid=1553478706&sr=8-1&keywords=epiphone+thunderbird+bass+case Quote Link to comment Share on other sites More sharing options...
Cosmo Valdemar Posted March 25, 2019 Author Share Posted March 25, 2019 6 hours ago, 12stringbassist said: https://www.amazon.co.uk/Gator-GWE-TBIRD-BASS-Thunderbird-Bass-Guitar/dp/B01JAPZHA8/ref=sr_1_2?ie=UTF8&qid=1553478706&sr=8-2&keywords=epiphone+thunderbird+bass+case https://www.amazon.co.uk/Epiphone-Case-Thunderbird-Bass-x/dp/B0002H09OI/ref=sr_1_1?ie=UTF8&qid=1553478706&sr=8-1&keywords=epiphone+thunderbird+bass+case I've seen these. I don't think the Gator will be big enough, and the Amazon ones are far too expensive. Quote Link to comment Share on other sites More sharing options...
Cosmo Valdemar Posted March 25, 2019 Author Share Posted March 25, 2019 (edited) Update: I spoke to a helpful guy on the phone who sounded pretty embarrassed about the whole thing. A return was arranged, but according to the email I would need to pack with bubble wrap and a box - even though it was only sent to me in a bin bag! The chap on the phone confirmed this was correct. Luckily I've got a few boxes in the loft. After some bartering I managed to get the case for £60 to avoid the hassle of returning it, but ultimately I just thought sod it and it's being collected today. Doubtless it will be put straight back up for sale. Edited March 25, 2019 by Cosmo Valdemar 1 Quote Link to comment Share on other sites More sharing options...
Stub Mandrel Posted March 25, 2019 Share Posted March 25, 2019 38 minutes ago, Cosmo Valdemar said: A return was arranged, but according to the email I would need to pack with bubble wrap and a box - even though it was only sent to me in a bin bag! A distance sale, you have the right to return within `14 days in the original packaging, no questions asked. 2 Quote Link to comment Share on other sites More sharing options...
Musicman20 Posted March 25, 2019 Share Posted March 25, 2019 I honestly can't believe they sent you the same knackered case out like that. If it were my business I'd be embarrassed, write the costs of it off, refund you and let you keep it. Quote Link to comment Share on other sites More sharing options...
Musicman20 Posted March 25, 2019 Share Posted March 25, 2019 By the way, I've seen full on puncture holes (very small ones) in many brand new old school style cases, normally Fender. Some of them are actual manufacturer holes (G&G cases can have these) for the tolex application, or so I'm told. Quote Link to comment Share on other sites More sharing options...
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