Do Bass DIrect not answer emails?

[ead]

I've been trying to contact Mark at BD about ordering a bass; c.£2k price so not inconsequential.  Unfortunately where I work we have massively strict rules about personal calls and this makes it very difficult to phone during their opening hours so I have tried emailing via the website as well as via Facebook but all I get back is a stony silence.

Disappointed.

[Basinski]

I’ve had three or four emails from him today.

[thodrik]

Same day reply when asking about a replacement bridge. 

Never had any issues.

[Basinski]

[email protected]

[Cato]

A couple of years ago I emailed them about some missing screws on a bridge I ordered from them.

They answered within a couple hours and the screws arrived the next day.

[JohnR]

He replies to me at all hours of the day including weekends. 

[ead]

Oh well, it must just be me he dislikes.  Or maybe he needs to rename the place Bass Parts Direct.

I'll contact the manufacturer direct to see if I can get some bass goodness from them.

[Silvia Bluejay]

Replies ended up in the spam folder?

[Moos3h]

I have a recollection that Mark mentioned he was going on holiday when I was in the shop a week or so ago. Might be worth a call to check?

[Beedster]

25 minutes ago, ead said:

Oh well, it must just be me he dislikes.  Or maybe he needs to rename the place Bass Parts Direct.

I'll contact the manufacturer direct to see if I can get some bass goodness from them.

Mate, I'm guessing they haven't received your email, I've emailed them early evening and had a reply late evening the same day several times. 

[ead]

Thanks for all the reassurances folks.  I guess the email may have fallen into a spam filter but in the past I have used it successfully to communicate with them.

Also I got an automated response on the Facebook message saying that it had been received and that I would be contacted as soon as the office opened.

[Paul S]

I am sure if you explained to your line manager making a 2 minute phone call wouldn't result in you getting handed notice.  I bought a short scale bass from there, when it arrived it was in fact a mistakenly described long scale.  One phone call sorted the issue inside a minute.

[bazzbass]

where do you work where you get no break at all in which to make an outside call?

 

no lunch break? smoko break?

[Jazzmaster62]

MI5! 

[ead]

 

2 hours ago, bazzbass said:

where do you work where you get no break at all in which to make an outside call?

 

no lunch break? smoko break?

If I told you I'd have to kill you all 😎

Because of stuff around phones/cameras are left in lockers.  As to breaks etc. yes of course we have them but it's actually a bit of a hike to retrieve phone and go outside etc. etc. and ends up using quite a lot of the time available so I'd prefer not to have to do it.  Needs must however and I'll probably end up having to do this.

Deffo comes under the #firstworldproblems though.

[Sibob]

You only get Sundays off work?

Si

[ped]

Maybe your shady company also intercept and destroy your emails too

[stingrayPete1977]

I think he's on holiday, it was mentioned at our bass geek meeting last night. 

[stingrayPete1977]

6 minutes ago, ped said:

Maybe your shady company also intercept and destroy your emails too

I'm a technophobe but I know since the new rules came in recently about data storage etc we've had issues where certain emails wouldn't go through.

[NikNik]

He will get back to you. In my case, when the bass I was interested in had 'just gone out the door!'.

 

Edited April 16, 2019 by NikNik

[ead]

2 hours ago, ped said:

Maybe your shady company also intercept and destroy your emails too

It was from my personal Gmail account so not a threat to national security I feel.

[ped]

That’s what you think! 

[ead]

Hopefully sorted now.  The manufacturer, who are renowned for their legendary levels of customare care, have put me in direct contact with their international sales team manager.

[mentalextra]

1 hour ago, ead said:

Hopefully sorted now.  The manufacturer, who are renowned for their legendary levels of customare care, have put me in direct contact with their international sales team manager.

.... and in the morning Human Resources will call you in to discuss 'certain emails'

[Woodinblack]

13 hours ago, ead said:

Thanks for all the reassurances folks.  I guess the email may have fallen into a spam filter but in the past I have used it successfully to communicate with them.

I have had problems before too, which is a shame as I really don't do phoning.