bumnote Posted December 19, 2008 Share Posted December 19, 2008 I notice that ashdown come in for a lot of stick here. I have an abm 300 combo, never had a problem with it, but the light failed in the VU meter I emailed ashdown and there was one in the post within an hour of my e mail FOC. Thats great service. Quote Link to comment Share on other sites More sharing options...
Machines Posted December 19, 2008 Share Posted December 19, 2008 I've had similar - when I got my ABM it was missing a screw cap, offered to buy one but they sent it out. When my valve stage failed they sent me a new pot for it without a further thought. Now let's not have it be said that i'm some kind of Ashdown fan boy because it isn't true ! Quote Link to comment Share on other sites More sharing options...
Andyalfa Posted December 19, 2008 Share Posted December 19, 2008 [quote name='Machines' post='358853' date='Dec 19 2008, 02:47 PM']I've had similar - when I got my ABM it was missing a screw cap, offered to buy one but they sent it out. When my valve stage failed they sent me a new pot for it without a further thought. Now let's not have it be said that i'm some kind of Ashdown fan boy because it isn't true ![/quote] I am an Ashdown fan, as it happens. I too had a light go in my VU meter, just after I had it a couple of years ago. A replacement was with me in a couple of days. More recently, I had a problem with noisy pots and sent an email asking if it needed a service and where it could be done. I had a reply within the hour saying that all I needed was a £3 can of Servisol to clean out the pots and that should fix it. It did. All I can say is, if you have a problem, Chris or Russell at Ashdown will get back to you quickly with a likely solution, that won't necessarily cost you a fortune. Add great service to the fact that I just luuurve the Ashdown sound, and you have a winner, IMO. Quote Link to comment Share on other sites More sharing options...
bassmansky Posted December 19, 2008 Share Posted December 19, 2008 dont think you will ever beat their service,they have been very helpful to me in the past.cant say that about some of their competitors(no names mentioned)! Quote Link to comment Share on other sites More sharing options...
Rowbee Posted December 19, 2008 Share Posted December 19, 2008 Chris is a FANTASTIC guy! I had some problems with my ABM 1x15 cab and it now has a 400w neo speaker from the Classic range which was supplied and fitted free of charge!! Chris was really friendly and helpful when he called me on several occasions - in my opinion their customer service cannot be faulted one bit and I wish more UK businesses took customer services this seriously. Quote Link to comment Share on other sites More sharing options...
thinman Posted December 19, 2008 Share Posted December 19, 2008 Alas it took them 6 weeks to get a new transformer for my MAG300 head when it went pop last year and made me pay £15 for the P&P getting it to the shop where it was repaired (under warranty I might add). Maybe that's the service for the cheaper products. Quote Link to comment Share on other sites More sharing options...
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