Jabba_the_gut Posted September 10, 2019 Author Share Posted September 10, 2019 Excellent customer service! Quote Link to comment Share on other sites More sharing options...
Muzz Posted September 13, 2019 Share Posted September 13, 2019 A brand new stand turned up in the post this morning - the design of the grip that had failed has changed, so there was clearly a design issue. Nevertheless, exemplary customer service from Hercules/Stringsandthings... 👍 2 Quote Link to comment Share on other sites More sharing options...
bassfan Posted September 13, 2019 Share Posted September 13, 2019 My replacement turned up Wednesday. I only emailed them Sunday! +1 on the exemplary customer service 👍🏻 Quote Link to comment Share on other sites More sharing options...
BigRedX Posted September 13, 2019 Share Posted September 13, 2019 9 minutes ago, Muzz said: A brand new stand turned up in the post this morning - the design of the grip that had failed has changed, so there was clearly a design issue. Nevertheless, exemplary customer service from Hercules/Stringsandthings... 👍 That's interesting. The replacement stands I got had exactly the same design of grip, just made out of plastic that (hopefully) won't go sticky. Quote Link to comment Share on other sites More sharing options...
Stub Mandrel Posted September 13, 2019 Share Posted September 13, 2019 3 minutes ago, BigRedX said: That's interesting. The replacement stands I got had exactly the same design of grip, just made out of plastic that (hopefully) won't go sticky. The one I bought looks the same, but has hard plastic without a soft-touch coating. Quote Link to comment Share on other sites More sharing options...
BigRedX Posted September 13, 2019 Share Posted September 13, 2019 Just now, Stub Mandrel said: The one I bought looks the same, but has hard plastic without a soft-touch coating. I don't know where this "soft-touch coating" has come from. The ones that I had that went sticky looked and felt exactly the same as their replacements until the plastic started to go sticky. Quote Link to comment Share on other sites More sharing options...
Stub Mandrel Posted September 13, 2019 Share Posted September 13, 2019 (edited) 2 hours ago, BigRedX said: I don't know where this "soft-touch coating" has come from. The ones that I had that went sticky looked and felt exactly the same as their replacements until the plastic started to go sticky. A few people mentioned cleaning off a sticky coating with isopropanol. I've had a few things with a 'soft touch coating' (e.g. a gps and a mini-speaker, amongst other things) that went the same way with age, so I assumed this was what they meant. http://wiki.diyfaq.org.uk/index.php/Soft_Touch_Removal Edited September 13, 2019 by Stub Mandrel Quote Link to comment Share on other sites More sharing options...
RossHetherington Posted September 21, 2019 Share Posted September 21, 2019 Just checked mine this morning and it has the sticky feeling but the plastic doesn't look degraded. I never fold mine down so it should be fine. Quote Link to comment Share on other sites More sharing options...
Frank Blank Posted September 21, 2019 Share Posted September 21, 2019 2 minutes ago, RossHetherington said: Just checked mine this morning and it has the sticky feeling but the plastic doesn't look degraded. I never fold mine down so it should be fine. If they remain sticky or get worse try this... ...if that doesn’t solve it, or you don’t want to do as the video suggests then do contact Hercules, they usually replace them. Quote Link to comment Share on other sites More sharing options...
RossHetherington Posted September 28, 2019 Share Posted September 28, 2019 On 21/09/2019 at 18:55, Frank Blank said: If they remain sticky or get worse try this... ...if that doesn’t solve it, or you don’t want to do as the video suggests then do contact Hercules, they usually replace them. I contacted Hercules to try and get a replacement clip and they sent a replacement stand. Very good service. 1 Quote Link to comment Share on other sites More sharing options...
barkin Posted December 20, 2019 Share Posted December 20, 2019 On 08/09/2019 at 17:04, T-Bay said: And thinking about it, the way the pj engages means that if it failed with a bass on then the weight of the bass would prevent the pin escaping until the bass was removed. So it would only collapse once the bass was taken off. This is exactly what's just happened to mine Quote Link to comment Share on other sites More sharing options...
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