Guest Posted November 28, 2019 Share Posted November 28, 2019 Hi all. I don’t want to write war and piece but I’ve had some issues with 3 new Ashdown heads over the years that have all gone back. I lost a bit of faith but decided to buy a used Evo Combo as I love both the look and the sound of these heads. Any way I bought a used Evo500 combo assuming that if it would have had faults t😊and that hopefully the faults would have been and gone. I bought it but sadly my new used amp was faulty 😞 Not wishing you give up on Ashdown I decided after taking advice on Basschat to send it back to Ashdown and at this point I got to deal with Guy. Well I’m over the moon. I recieved great help and sent my head back to Ashdown. I took off the main knobs and slider Knobs to make things easier for them to carry out the repair. Anyway big things and little things I got a call off Guy yesterday taking me through the repair and the general condition of my head and as well as getting the repair carried out Guy fitted new knobs, slider knobs and the amp was back with me this morning! Soooo a big thanks to Guy and the Ashdown team for repairing my head and I would not hesitate to recommend their very efficient work and great customer service. I hope that my Evo is all sorted now and that I can get years of use out of it.... thanks Guy 👍 all the very best Mike 😊 Quote Link to comment Share on other sites More sharing options...
Lozz196 Posted November 28, 2019 Share Posted November 28, 2019 I recently had very good customer service from Ashdown, imo they really are a quality company with great products. 3 Quote Link to comment Share on other sites More sharing options...
stewblack Posted November 29, 2019 Share Posted November 29, 2019 I began using Ashdown based purely on comments like those of the op. Legendary service to customers. 3 Quote Link to comment Share on other sites More sharing options...
Merton Posted November 29, 2019 Share Posted November 29, 2019 Best in the business for service IMO 2 Quote Link to comment Share on other sites More sharing options...
pbasspecial Posted November 29, 2019 Share Posted November 29, 2019 I agree. Best. customer. Service. Ever. 2 Quote Link to comment Share on other sites More sharing options...
Reggaebass Posted November 29, 2019 Share Posted November 29, 2019 My experience with Ashdown over the years has been great, especially their after sales service. 2 Quote Link to comment Share on other sites More sharing options...
Merton Posted November 29, 2019 Share Posted November 29, 2019 (edited) Quite like their amps too. I have five 🤣 Edited November 29, 2019 by Merton 2 2 Quote Link to comment Share on other sites More sharing options...
KiOgon Posted November 29, 2019 Share Posted November 29, 2019 Absolutely the best, My Little Bastard Serial No. 1 had a well deserved freshen up recently, thanks a million Dave ! 2 Quote Link to comment Share on other sites More sharing options...
Reggaebass Posted November 29, 2019 Share Posted November 29, 2019 6 minutes ago, KiOgon said: Absolutely the best, My Little Bastard Serial No. 1 had a well deserved freshen up recently, thanks a million Dave ! So did mine , serial no 46 , also by Dave 🙂 1 Quote Link to comment Share on other sites More sharing options...
stewblack Posted November 29, 2019 Share Posted November 29, 2019 My amp tech just messaged to tell me how great Ashdown have been as he wrestles with my CTM100. So yeah, I endorse them happily. 1 Quote Link to comment Share on other sites More sharing options...
pbasspecial Posted November 30, 2019 Share Posted November 30, 2019 Just used my ABM 500 on a gig last night for the first time. Loud, clear, great authority. Very impressed. The amp wasn't bad either! 😉 1 Quote Link to comment Share on other sites More sharing options...
TheGreek Posted November 30, 2019 Share Posted November 30, 2019 Other companies need to listen to this.... 2 Quote Link to comment Share on other sites More sharing options...
stewblack Posted November 30, 2019 Share Posted November 30, 2019 6 hours ago, TheGreek said: Other companies need to listen to this.... * cough * Markbass *cough" 1 Quote Link to comment Share on other sites More sharing options...
LITTLEWING Posted December 1, 2019 Share Posted December 1, 2019 Absolutely marvellous. Haven't needed them much at all, always been lucky with Ashdown gear. Any time I've contacted them, they've been incredible, quick, courteous and helpful. Top marks from me. 1 Quote Link to comment Share on other sites More sharing options...
la bam Posted December 1, 2019 Share Posted December 1, 2019 (edited) 23 hours ago, stewblack said: * cough * Markbass *cough" Markbass couldnt even be bothered responding to me when I wanted to buy some rack ears for one of their amps I'd spent a fortune on buying. I asked by email and their own facebook page and messenger. Got nothing back. Ashdown responded within an hour for rack ears for one of their amps I also had, and transaction done in less than 2 hours. I kept the Ashdown. The markbass went. Customer service is essential for a brand for me. Edited December 1, 2019 by la bam 3 Quote Link to comment Share on other sites More sharing options...
basstone Posted December 2, 2019 Share Posted December 2, 2019 I have used Ashdown gear for many years as well as repairing them in my amp tech business. Ashdown have always provided excellent support both with information, schematics and spare parts. The amps are well made and easy to work on not to mention sounding great to me! 1 Quote Link to comment Share on other sites More sharing options...
stewblack Posted December 2, 2019 Share Posted December 2, 2019 23 minutes ago, basstone said: I have used Ashdown gear for many years as well as repairing them in my amp tech business. Ashdown have always provided excellent support both with information, schematics and spare parts. The amps are well made and easy to work on not to mention sounding great to me! Just not quite as good as an SVT, right Tone? 😉 Quote Link to comment Share on other sites More sharing options...
basstone Posted December 4, 2019 Share Posted December 4, 2019 On 02/12/2019 at 19:46, stewblack said: Just not quite as good as an SVT, right Tone? 😉 There is not much out there that is. It will be interesting to see if modding the tone stack on the Ashdown to the later spec makes much difference. 1 Quote Link to comment Share on other sites More sharing options...
stewblack Posted December 4, 2019 Share Posted December 4, 2019 5 hours ago, basstone said: There is not much out there that is. It will be interesting to see if modding the tone stack on the Ashdown to the later spec makes much difference. it will indeed. Quote Link to comment Share on other sites More sharing options...
Fuzzbass2000 Posted December 5, 2019 Share Posted December 5, 2019 Always had great service from Ashdown - and Guy in particular. 1 Quote Link to comment Share on other sites More sharing options...
AndyTravis Posted January 13, 2020 Share Posted January 13, 2020 Well, the courier may have played basketball with my new 210, the horn was damaged. Heard a clunk when I placed it in the boot of my car tonight. Quick investigation...yup. Horn is broken...still attached/in the circuit...but not to the fascia plate. Quick e-mail (at 7.40pm...) and a reply “one is packed up and will be with you tomorrow...” Also given the option to send the cab back to sort - but I’m happy enough to do 2 blobs of solder... 2 Quote Link to comment Share on other sites More sharing options...
BassBunny Posted January 14, 2020 Share Posted January 14, 2020 10 hours ago, AndyTravis said: Quick e-mail (at 7.40pm...) and a reply “one is packed up and will be with you tomorrow...” Wish I got a reply to the 2 emails I sent. One direct to Guy and one to the main Cust Service email. Quote Link to comment Share on other sites More sharing options...
TheGreek Posted January 31, 2020 Share Posted January 31, 2020 More praise for the fellas down at Ashdown... After hunting high and low for a replacement power board for my Trace Elliot AH300 without any success I went back to Guy at Ashdown who had advised me to go back to him if the leads he had put me onto didn't pan out. Guy was able to put together a power board which would fit the TE meaning that I was able to get it working again. I then spoke to Dave Green at Ashdown who ironed out the finances involved and he is sending the relevant part to my Amp Tech (Mal Crawley in Stevenage) [email protected] Phone 07549658595 Home 139 Lonsdale Road, , Stevenage, , Herts SG1 5DF, Part goes out on Monday, should be with Mal on Tuesday. Smooth transaction with knowledgeable craftsmen. Can't say enough good things about them. If you're reading this fellas, Many thanks... Quote Link to comment Share on other sites More sharing options...
police squad Posted January 31, 2020 Share Posted January 31, 2020 yep great service. I had a faulty new amp, emailed Mark (long story, no good going back to the shop as they didnt have any more stock) and he sent me a brand new amp, even before they had received back the faulty one. That's customer service 3 Quote Link to comment Share on other sites More sharing options...
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