The IEM (in ear monitors) Bible thread - a guide to help every musician

[EBS_freak]

It was more a behave directed to them - not yourself.

 

To be honest, I had no end of bad experience, particularly around their Live system - and whilst the fit was always OK, when I switched to acrylic, I realised that the whole sales pitch of silicon and it's advantages was a bit of a myth (oh and by the way silicon shrinks over time).

 

I remember have my first triple monitors (at the time, the top of the range) from them and thinking - is this what people rave over? Very disappointing - no headroom and very farty with a harsh top end. Of course, others peoples opinions may vary - and this was with their old drivers.

 

Funnily enough, when I got my impressions done at Banbury, I asked them directly about bite blocks - "oh, we don't bother with them" - I still sat there with two fingers in my mouth, to imitate a one inch bite block as best as I could - and also not engaging in any conversation with the person taking the impression despite them speaking - as it pretty clear that moving whilst having an ear impression isn't going to work out well.

 

 

[SteveK]

This morning I received a reply from ACS.

 

They say that "the next step is to remake the plug from new Open Jaw impressions in order to resolve this". Hopefully, this will require bite blocks.

They also suggested that I go to their London or Banbury offices for the impressions to be taken.

 

I note on the ACS website that "ACS warrants the fit of its custom-made products for 60 days from the date of delivery." So, technically out of warranty. I would argue that the impressions weren't correctly taken in the first place.

I should say that the few communications that I've had with ACS over the years has always been helpful, fair and productive.

 

I'll post any further updates here.

[EBS_freak]

Hopefully you'll get a better result next time around the loop. re: open jaw would suggest a bite block - make sure you have a bite block though - don't sit there just holding your mouth open.

 

Oh... and expect droooooool. 

Edited February 13 by EBS_freak

[dave_bass5]

On 31/01/2025 at 11:39, Greg Edwards69 said:

PLease do share if you find out about getting them for the IE 400's.  I notice they aren't listed as well, although admittedly, I'm quite happy with the comply foam tips.

2 weeks later and ive heard back. Yes, they want me to send mine to them.

At this stage i don’t think ill risk it, as ill need my IEM’s and i don’t feel comfortable sending them off to a company that that takes this long to reply to a message.

 

[SteveK]

 

On 13/02/2025 at 08:03, EBS_freak said:

Hopefully you'll get a better result next time around the loop. re: open jaw would suggest a bite block - make sure you have a bite block though - don't sit there just holding your mouth open.

 

Oh... and expect droooooool. 

 

A quick update:

Even though the moulds are technically past their 3 month warranty ACS have agreed to make new IEMs using new impressions at no cost to myself. I have an appointment at their London office on Friday 21st.