Ultimate Ears - Great Customer Service

[acidbass]

Hi all

Just wanted to share my recent positive experience with Ultimate Ears

I have bought a replacement cable for my UE11 phones which, after a few gigs, started to fray and eventually the memory flex part split open, rendering it more or less unusable.

I was surprised by this as my previous cable lasted for 3 years without any issues.

I contacted Ultimate Ears and explained that I was disappointed in this, thinking it might have been a faulty or badly-made cable.  I had bought the cable a few months ago and there was no warranty as such, and having paid £60 or so, naturally I lost a little confidence in the brand.

One of their Customer Support guys got back to me within a couple of days offering to send me a replacement cable free of charge.  Needless to say, I am very impressed by this gesture and am happy to recommend Ultimate Ears again

Danny

[fleabag]

I was thinking  Prince Charles gave great customer service when i saw the title. How wrong i was