acidbass Posted January 15, 2020 Share Posted January 15, 2020 Hi all Just wanted to share my recent positive experience with Ultimate Ears I have bought a replacement cable for my UE11 phones which, after a few gigs, started to fray and eventually the memory flex part split open, rendering it more or less unusable. I was surprised by this as my previous cable lasted for 3 years without any issues. I contacted Ultimate Ears and explained that I was disappointed in this, thinking it might have been a faulty or badly-made cable. I had bought the cable a few months ago and there was no warranty as such, and having paid £60 or so, naturally I lost a little confidence in the brand. One of their Customer Support guys got back to me within a couple of days offering to send me a replacement cable free of charge. Needless to say, I am very impressed by this gesture and am happy to recommend Ultimate Ears again Danny Quote Link to comment Share on other sites More sharing options...
fleabag Posted January 16, 2020 Share Posted January 16, 2020 I was thinking Prince Charles gave great customer service when i saw the title. How wrong i was 1 Quote Link to comment Share on other sites More sharing options...
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