FunkyDude Posted March 12, 2020 Posted March 12, 2020 Does anyone knows if Ibanez has a repair service centre in UK? I have got a Promethean bass combo that needs to be looked at as it's under warranty. Thanks. Quote
Stub Mandrel Posted March 12, 2020 Posted March 12, 2020 Paging @Teebs who had a Promethean fixed recently. 1 Quote
yorks5stringer Posted March 12, 2020 Posted March 12, 2020 4 hours ago, FunkyDude said: Does anyone knows if Ibanez has a repair service centre in UK? I have got a Promethean bass combo that needs to be looked at as it's under warranty. Thanks. RTD- return to dealer, if it's under warranty they are your first call. 1 Quote
Teebs Posted March 13, 2020 Posted March 13, 2020 ⬆️ Give this a try. I contacted Ibanez's representatives in the UK, but they ignored me totally. You might have better luck though - I'll dig out their email & post it here when I find it. Good luck - I got mine fixed by Matamp in the end - fab company! Quote
eude Posted March 13, 2020 Posted March 13, 2020 Ashdown will repair non Ashdown amps, or they certainly have in the past, and their customer service is second to none, might be worth giving them a shout? Quote
FunkyDude Posted March 13, 2020 Author Posted March 13, 2020 Guys, thanks for the inputs. Muziker has sent a courier to pick it up now. They can sort it out or my refund! 1 Quote
Teebs Posted March 13, 2020 Posted March 13, 2020 This is the contact email given on the Ibanez website for 'support' - as I say, I got no response & took the amp to Matamp to be repaired (thanks again @Taylor beach-blues ). [email protected] Headstock Distribution Ltd. Unit G1 Coombswood West, Steelpark Road, , Halesowen, B62 8HD, UK 1 Quote
Ricky 4000 Posted March 13, 2020 Posted March 13, 2020 8 hours ago, Teebs said: I contacted Ibanez's representatives in the UK, but they ignored me totally. That wasn't very nice of them. 🤔 1 Quote
Teebs Posted March 13, 2020 Posted March 13, 2020 4 minutes ago, Ricky 4000 said: That wasn't very nice of them. 🤔 Nope. Their loss Maybe they'd had to self-isolate... 1 Quote
FunkyDude Posted March 13, 2020 Author Posted March 13, 2020 38 minutes ago, Teebs said: This is the contact email given on the Ibanez website for 'support' - as I say, I got no response & took the amp to Matamp to be repaired (thanks again @Taylor beach-blues ). [email protected] Headstock Distribution Ltd. Unit G1 Coombswood West, Steelpark Road, , Halesowen, B62 8HD, UK Thanks mate! 👍 Quote
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