molan Posted February 21, 2009 Share Posted February 21, 2009 I took my Kubicki in for Martin to set up once before a particularly big gig (for me anyway!). I gave him a very tight deadline as I wanted the bass back quickly to practice on beforehand as it was my only bass at the time. He called me the day after I took it in to say that he'd recommend a different gauge and make of string to the ones I'd specified as the Kubicki had a seriously narrow neck and he thought a set of DR's (can't remember which ones) would just work much better on it. He even gave them to me at the same price as the cheaper ones I'd asked for as he was convinced it would make a difference. He was 100% right and the bass came back in perfectly set up state and was sooo much nicer than when it went in. He asked me to call after the gig to let him know how I got on as well (which I did). Can't speak highly enough of him and his levels of service Quote Link to comment Share on other sites More sharing options...
urb Posted February 21, 2009 Share Posted February 21, 2009 I heart the Gallery, I don't think I could live without them! Er, and any comments along the lines of "they won't be around for more than a couple of years" are massively out of place, I was in there today and I've genuinely never seen it busier, within ten minutes Alex had sold a bass for approx £1200, sold a strap, some pedal connectors to me and had another two guys queueing up... I think the Gallery will be here for many years to come sir, M Quote Link to comment Share on other sites More sharing options...
6stringbassist Posted February 21, 2009 Share Posted February 21, 2009 [quote name='urb' post='416366' date='Feb 21 2009, 08:57 PM']I heart the Gallery, I don't think I could live without them! Er, and any comments along the lines of "they won't be around for more than a couple of years" are massively out of place, I was in there today and I've genuinely never seen it busier, within ten minutes Alex had sold a bass for approx £1200, sold a strap, some pedal connectors to me and had another two guys queueing up... I think the Gallery will be here for many years to come sir, M[/quote] I hope they'll be around for years, don't suppose my bank manager feels the same way though !. Quote Link to comment Share on other sites More sharing options...
Prosebass Posted February 21, 2009 Share Posted February 21, 2009 [quote name='YouMa' post='415947' date='Feb 21 2009, 03:33 AM']I luv em! Fantastic,the reason i play bass.[/quote] Quote Link to comment Share on other sites More sharing options...
urb Posted February 21, 2009 Share Posted February 21, 2009 [quote name='6stringbassist' post='416372' date='Feb 21 2009, 09:04 PM']I hope they'll be around for years, don't suppose my bank manager feels the same way though !. [/quote] That's why I bank online... (First Direct that is) Quote Link to comment Share on other sites More sharing options...
Owen Posted February 21, 2009 Share Posted February 21, 2009 I had them build me a bass years ago, and everytime I phoned for 5 years after Martin greeted me by name on the phone. I went down and left my wife in Camden market - she got bored and followed me to the Gallery. Martin made her a coffee sat her down in a corner. She loves it there too They no longer get my business because I have a OCD level of checking the for sale forums here, but if I need to buy new then it's to them I go. Quote Link to comment Share on other sites More sharing options...
bluesparky Posted February 22, 2009 Share Posted February 22, 2009 I've had nothing but good experiences with the bass gallery. Glad to hear this has sorted itself out. Definitely worth visiting if you need anything. Quote Link to comment Share on other sites More sharing options...
Brother Jones Posted February 22, 2009 Share Posted February 22, 2009 The Gallery is to this decade what the Wapping Bass Centre was to the eighties...If they weren't there, a lot of London bass players would find it much harder to buy and sell equipment, and find the things and expertise they need than they do now. From time to time in a shop dealing with specialist equipment and set-up, theres just a miscommunication between members of staff which means something doesn't get done. It's a bit crap, but no one means for it to happen and it's often no one's fault really. Quote Link to comment Share on other sites More sharing options...
simondee Posted February 22, 2009 Share Posted February 22, 2009 [quote name='urb' post='416366' date='Feb 21 2009, 08:57 PM']I heart the Gallery, I don't think I could live without them! Er, and any comments along the lines of "they won't be around for more than a couple of years" are massively out of place, I was in there today and I've genuinely never seen it busier, within ten minutes Alex had sold a bass for approx £1200, sold a strap, some pedal connectors to me and had another two guys queueing up... I think the Gallery will be here for many years to come sir, M[/quote] Indeedy, one of them being me. Was picking up two of my 'wicks which were in for repairs. Needless to say they've done a lovely job on both. Quote Link to comment Share on other sites More sharing options...
risingson Posted February 23, 2009 Share Posted February 23, 2009 They helped me out a lot with the new bass amp when I got it when I was last down there, and were generally very helpful all round. Want to get back there soon and look for a new bass Quote Link to comment Share on other sites More sharing options...
RedEarth Posted December 27, 2021 Share Posted December 27, 2021 On 20/02/2009 at 03:27, thisnameistaken said: [quote name='Musky' post='414934' date='Feb 20 2009, 01:18 AM']good customer service is all about how they react when things do go wrong.[/quote] +1 I write bespoke code for a living, which practically never works properly first time. Key skills: Humility, a sense of humour, and dropping everything the very minute someone calls you about code that is needed right now and isn't working properly. My customers know the score, they know I provide as good a service as they'll find anywhere, and I'm nice. I did have my fender Ultra set up by Martin and a Sadowsky pre amp fitted. The bass& treble controls do not match or properly or fit so I’m told by a few people that have had a pre amp fitted ! & when I had a closer look recently the concentric controls stand proud of the body and are a very poor fit ! I was told that the concentric controls that Martin fitted are not correct for this pre amp and should not of been fitted this way ! I’m not happy but I didn’t check closely until recently . Quote Link to comment Share on other sites More sharing options...
mr4stringz Posted December 27, 2021 Share Posted December 27, 2021 All joking apart, how long ago are we talking this work was done? Weeks, months, years? Did you supply the parts and they just fitted them etc… If this has been done in recent times I’d suggest picking back up with them, although (and not excusing any lack of good workmanship that may be evident), I also wouldn’t accept any bass back after work being done until I had fully checked it and been 100% happy. Quote Link to comment Share on other sites More sharing options...
gareth Posted December 27, 2021 Share Posted December 27, 2021 I understand @Cairobillgot Martin to instal an ebony Fretless board on his stingray and couldn’t be more pleased with the result Quote Link to comment Share on other sites More sharing options...
LukeFRC Posted December 27, 2021 Share Posted December 27, 2021 3 hours ago, RedEarth said: I did have my fender Ultra set up by Martin and a Sadowsky pre amp fitted. The bass& treble controls do not match or properly or fit so I’m told by a few people that have had a pre amp fitted ! & when I had a closer look recently the concentric controls stand proud of the body and are a very poor fit ! I was told that the concentric controls that Martin fitted are not correct for this pre amp and should not of been fitted this way ! I’m not happy but I didn’t check closely until recently . A preamp can have any control setup and knobs used as long as the values of the potentiometers are the same. In short I kinda would trust the gallery more than your “few people” - esp if you didn’t notice yourself! 1 Quote Link to comment Share on other sites More sharing options...
chris_b Posted December 27, 2021 Share Posted December 27, 2021 Martin and John set up and service all my basses. IMO it's worth the hassle and journey. They are great guys to deal with. 2 Quote Link to comment Share on other sites More sharing options...
Piers_Williamson Posted December 27, 2021 Share Posted December 27, 2021 They have serviced all my basses and I have bought and sold basses through them over the years. If something ain't right Martin and John would be the first to want to fix it. Lock-down taught me not to take for granted really fantastic specialist shops. 4 Quote Link to comment Share on other sites More sharing options...
OliverBlackman Posted December 27, 2021 Share Posted December 27, 2021 7 hours ago, gareth said: I understand @Cairobillgot Martin to instal an ebony Fretless board on his stingray and couldn’t be more pleased with the result Once had a new truss rod fitted on a neck thru Warwick which they did an excellent job with. They’ve also done a fret dress on a P bass that transformed the instrument. It’s worth taking back in and pointing out what you believe to be wrong to get their opinion. Quote Link to comment Share on other sites More sharing options...
Cairobill Posted December 28, 2021 Share Posted December 28, 2021 (edited) 18 hours ago, gareth said: I understand @Cairobillgot Martin to instal an ebony Fretless board on his stingray and couldn’t be more pleased with the result Indeed - I'm absolutely over the moon with the work they did. Extraordinary job. Looks incredible, feels like a veeery expensive bass and sounds wonderful. They even managed to preserve the tricky little plastic sleeve on the truss and the dot locations at the interface between the board and the neck (now replaced with luminlay...a very nice touch). In addition you can't feel the join. An impressive achievement given that the original gloss finish on the neck is untouched....luthier witchcraft if you ask me! Edited December 28, 2021 by Cairobill 5 1 Quote Link to comment Share on other sites More sharing options...
BillyBass Posted December 28, 2021 Share Posted December 28, 2021 I would like to add to above praise. Camden Town is nearly local to me, I live, work and rehearse in North London, so the Bass Gallery is quite convenient. Martin has done a fair bit of work for me over the last couple of years: set ups, pick up replacement, shielding and, recently, replacing fret marker dots with Luminlay dots. Occasionally I have had to chase them about work I've asked them to do because they haven't called to let me know its finished but the work itself has so far been flawless. I feel lucky to have them around. 2 Quote Link to comment Share on other sites More sharing options...
GuyR Posted December 28, 2021 Share Posted December 28, 2021 23 hours ago, RedEarth said: I did have my fender Ultra set up by Martin and a Sadowsky pre amp fitted. The bass& treble controls do not match or properly or fit so I’m told by a few people that have had a pre amp fitted ! & when I had a closer look recently the concentric controls stand proud of the body and are a very poor fit ! I was told that the concentric controls that Martin fitted are not correct for this pre amp and should not of been fitted this way ! I’m not happy but I didn’t check closely until recently . Are you posting this because you have been back the Gallery to ask them to resolve the situation and they have refused to? 1 Quote Link to comment Share on other sites More sharing options...
Munurmunuh Posted December 28, 2021 Share Posted December 28, 2021 Always wanted to use this emoji 1 Quote Link to comment Share on other sites More sharing options...
Piers_Williamson Posted December 28, 2021 Share Posted December 28, 2021 Here you go then: most recent fantastic work from John......fret plane on the top end of the Stingray and fret markers on the Wal. Both brilliant pieces of work 1 Quote Link to comment Share on other sites More sharing options...
Grangur Posted December 28, 2021 Share Posted December 28, 2021 On 27/12/2021 at 12:28, RedEarth said: I did have my fender Ultra set up by Martin and a Sadowsky pre amp fitted. The bass& treble controls do not match or properly or fit so I’m told by a few people that have had a pre amp fitted ! & when I had a closer look recently the concentric controls stand proud of the body and are a very poor fit ! I was told that the concentric controls that Martin fitted are not correct for this pre amp and should not of been fitted this way ! I’m not happy but I didn’t check closely until recently . Surely, aren't the concentric controls are part of the pre-amp? If so, I imagine the knobs and controls will have been supplied by Sadowsky as part of the kit. So, unless you asked them to alter the kit when fitting it, haven't you got what you paid for? What did The Gallery say when you asked them about it? Surely, you will have asked because it would be rude not to give them opportunity to deal with it in private before you complain in public. 1 Quote Link to comment Share on other sites More sharing options...
ezbass Posted December 28, 2021 Share Posted December 28, 2021 I feel the words, beware someone with just one post complaining, coming on. Not to say that there isn’t a genuine grievance here, albeit delayed, but we have seen this before. For my part, any work I’ve had done at The Gallery has been top notch and very reasonably priced. When they defretted my EB USA SUB, the end result was nothing short of stellar. 2 Quote Link to comment Share on other sites More sharing options...
Thunderbird Posted December 29, 2021 Share Posted December 29, 2021 On 27/12/2021 at 12:28, RedEarth said: I did have my fender Ultra set up by Martin and a Sadowsky pre amp fitted. The bass& treble controls do not match or properly or fit so I’m told by a few people that have had a pre amp fitted ! & when I had a closer look recently the concentric controls stand proud of the body and are a very poor fit ! I was told that the concentric controls that Martin fitted are not correct for this pre amp and should not of been fitted this way ! I’m not happy but I didn’t check closely until recently . So have you spoken to the gallery about your problem and has anything been sorted? I've never been to the bass gallery but never heard anything bad about them in fact I'd like to go there sometime Quote Link to comment Share on other sites More sharing options...
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