Carl G Posted April 18, 2020 Share Posted April 18, 2020 (edited) Update - the bass arrived today in good condition and not as late as I thought it was going to be. Pretty good service considering the pandemic etc. Thanks to everyone that replied Carl I ordered an acoustic bass through Bax Music a while back and I still haven’t heard anything from them and there is nothing from customer services. Turns out that they are in the Netherlands and have no shop in Kent as their website would suggest. I am now reading lots of awful reviews and regretting my choice. Has anyone here had dealings with them? Do orders actually appear or is it a scam? I don’t mind waiting a while as long as I know it is coming. Thanks Edited April 20, 2020 by Carl G update Quote Link to comment Share on other sites More sharing options...
gazhowe Posted April 18, 2020 Share Posted April 18, 2020 I’ve bought a few items from them with no problems whatsoever, but nothing recently. 1 Quote Link to comment Share on other sites More sharing options...
Al Krow Posted April 18, 2020 Share Posted April 18, 2020 I've ordered several times from them and with one exception the service has been fine i.e. they have delivered on time and / or provided a refund where items have been returned. My most recent purchase / return (just a pedal) was, however, seriously painful, but fortunately I had bought through PayPal and eventually got a refund by escalating matters with them, but there was a fair bit of angst along the way. They did apologise for this latest purchase, which was as much the courier / their warehousing issue as anything, and mentioned being short staffed. But I'm more than a little reluctant to head back in their direction. I'm assuming you've tried their telephone helpline? You're sometimes on a fairly lengthy wait, but I usually got through in the end and kept a note of the conversation which I emailed to them. So certainly not previously a scam, but they did seem to be sinking under the volume of returns they were processing, which must have been killing their margins. I do hope you get your bass sorted. 1 Quote Link to comment Share on other sites More sharing options...
Cato Posted April 18, 2020 Share Posted April 18, 2020 (edited) I got some pickups from them a couple of years ago with no issues. Edited April 18, 2020 by Cato 1 Quote Link to comment Share on other sites More sharing options...
Carl G Posted April 18, 2020 Author Share Posted April 18, 2020 Thanks everyone for the feedback - I will hold-fire for a while then. Fingers crossed...... Quote Link to comment Share on other sites More sharing options...
Dad3353 Posted April 18, 2020 Share Posted April 18, 2020 I've ordered stuff from them, sporadically, and have had no issues. I'd use them again. Quote Link to comment Share on other sites More sharing options...
arthurhenry Posted April 18, 2020 Share Posted April 18, 2020 I've had no major problems with them. I have found that items tend to arrive a day later than promised. 1 Quote Link to comment Share on other sites More sharing options...
Maude Posted April 18, 2020 Share Posted April 18, 2020 As with the others, I've ordered bits and bobs, strings etc, and a Hofner Club with issues at all. Nothing for a year or so now though. 1 Quote Link to comment Share on other sites More sharing options...
sammybee Posted April 18, 2020 Share Posted April 18, 2020 I've had a guitar and a drum machine from them, no problems whatsoever. 1 Quote Link to comment Share on other sites More sharing options...
ribbetingfrog Posted April 18, 2020 Share Posted April 18, 2020 I’ve ordered three items from them. all delivered ok. the last pedal I got was faulty and they processed the return and refund with no problems. 1 Quote Link to comment Share on other sites More sharing options...
gary mac Posted April 18, 2020 Share Posted April 18, 2020 I've only purchased from them once, that was all good and i would happily purchase from them again. 1 Quote Link to comment Share on other sites More sharing options...
Woodinblack Posted April 18, 2020 Share Posted April 18, 2020 I got something from the (a bass isolation pad) which I ordered last week and it turned up a few days later. 1 Quote Link to comment Share on other sites More sharing options...
Carl G Posted April 18, 2020 Author Share Posted April 18, 2020 This is all good to hear - thanks. Quote Link to comment Share on other sites More sharing options...
Bolo Posted April 18, 2020 Share Posted April 18, 2020 Have shopped there in store (they have several large brick and mortar stores) and online without difficulty. The one time I needed their customer service it didn't move fast but it all got handled well. Any questions just give them a call, though they will be suffering from reduced staff due to Corona limitations. 1 Quote Link to comment Share on other sites More sharing options...
Carl G Posted April 18, 2020 Author Share Posted April 18, 2020 Thank you - good to know. Quote Link to comment Share on other sites More sharing options...
Mattbass97 Posted April 18, 2020 Share Posted April 18, 2020 I've just recently gone through a return process with them which was exemplary - they waived the £25 courier charge since we are in lockdown and I would have preferred not to go to a post office if I didn't have to. Their customer service was strong and I've previously bought / returned items with them and its been a breeze. They currently have a very extended returns policy of 120 days as well - I would very happily purchase from them again as I did only the other day and received the item several days before a similarly timed Andertons order! 2 Quote Link to comment Share on other sites More sharing options...
skidder652003 Posted April 19, 2020 Share Posted April 19, 2020 bought PA gear off them before, no problems.. Quote Link to comment Share on other sites More sharing options...
Carl G Posted April 19, 2020 Author Share Posted April 19, 2020 Thanks. Quote Link to comment Share on other sites More sharing options...
uk_lefty Posted April 19, 2020 Share Posted April 19, 2020 I've bought from them before and they've been good. There's a notice on their website today saying some deliveries may be delayed due to the virus, also some things have an estimated restocking time on them, some are 20+ weeks. Quote Link to comment Share on other sites More sharing options...
Carl G Posted April 19, 2020 Author Share Posted April 19, 2020 Thanks - I will bide my time for a while longer then. Quote Link to comment Share on other sites More sharing options...
Carl G Posted April 20, 2020 Author Share Posted April 20, 2020 Bass arrived in good condition and not as late as I thought it was going to be. I really appreciate all the replies to my post, thank you. 3 Quote Link to comment Share on other sites More sharing options...
Talean Posted June 8, 2020 Share Posted June 8, 2020 Just throwing my hat in this ring rather than creating a new thread, I'm still waiting on a £200 refund from Bax, 4 weeks after initially requesting the refund. Each phone call I make they give me another excuse (usually something to do with their billing department entering a code wrong). I've ordered from them once before, and it was fine, albiet 2 days late. I'm glad your order turn out alright Carl, just don't try and return it! Quote Link to comment Share on other sites More sharing options...
Carl G Posted June 8, 2020 Author Share Posted June 8, 2020 I read some horror stories on-line which is what prompted my post. I was ok in the end and I hope that you resolve your issue soon. Good luck. 1 Quote Link to comment Share on other sites More sharing options...
sammybee Posted June 9, 2020 Share Posted June 9, 2020 Latest delivery arrived from BaxMusic this evening, was a couple of days overdue, but all things considered excellent service and really cheap prices. 1 Quote Link to comment Share on other sites More sharing options...
Talean Posted June 12, 2020 Share Posted June 12, 2020 After 3 phone calls and 4 weeks, I did get my refund thanks. Seems they require a bit of leg work from the customer. Quote Link to comment Share on other sites More sharing options...
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