UPDATE! Bax Music - anyone have any good experience with them?

[Carl G]

Update - the bass arrived today in good condition and not as late as I thought it was going to be. Pretty good service considering the pandemic etc. Thanks to everyone that replied

Carl

 

 

I ordered an acoustic bass through Bax Music a while back and I still haven’t heard anything from them and there is nothing from customer services. Turns out that they are in the Netherlands and have no shop in Kent as their website would suggest. I am now reading lots of awful reviews and regretting my choice. Has anyone here had dealings with them? Do orders actually appear or is it a scam? I don’t mind waiting a while as long as I know it is coming. 

Thanks

Edited April 20, 2020 by Carl G
update

[gazhowe]

I’ve bought a few items from them with no problems whatsoever, but nothing recently. 

[Al Krow]

I've ordered several times from them and with one exception the service has been fine i.e. they have delivered on time and / or provided a refund where items have been returned. My most recent purchase / return (just a pedal) was, however, seriously painful, but fortunately I had bought through PayPal and eventually got a refund by escalating matters with them, but there was a fair bit of angst along the way.

They did apologise for this latest purchase, which was as much the courier / their warehousing issue as anything, and mentioned being short staffed. But I'm more than a little reluctant to head back in their direction.

I'm assuming you've tried their telephone helpline? You're sometimes on a fairly lengthy wait, but I usually got through in the end and kept a note of the conversation which I emailed to them. So certainly not previously a scam, but they did seem to be sinking under the volume of returns they were processing, which must have been killing their margins.

I do hope you get your bass sorted.

[Cato]

I got some pickups from them a couple of years ago with no issues.

Edited April 18, 2020 by Cato

[Carl G]

Thanks everyone for the feedback - I will hold-fire for a while then. 

Fingers crossed......

[Dad3353]

I've ordered stuff from them, sporadically, and have had no issues. I'd use them again. 

[arthurhenry]

I've had no major problems with them. I have found that items tend to arrive a day later than promised.

[Maude]

As with the others, I've ordered bits and bobs, strings etc, and a Hofner Club with issues at all. Nothing for a year or so now though. 

[sammybee]

I've had a guitar and a drum machine from them, no problems whatsoever.

[ribbetingfrog]

I’ve ordered three items from them.

all delivered ok.

the last pedal I got was faulty and they processed the return and refund with no problems.

[gary mac]

I've only purchased from them once, that was all good and i would happily purchase from them again.

 

[Woodinblack]

I got something from the (a bass isolation pad) which I ordered last week and it turned up a few days later.

[Carl G]

This is all good to hear - thanks.

[Bolo]

Have shopped there in store (they have several large brick and mortar stores) and online without difficulty. The one time I needed their customer service it didn't move fast but it all got handled well. Any questions just give them a call, though they will be suffering from reduced staff due to Corona limitations.

[Carl G]

Thank you - good to know.

[Mattbass97]

I've just recently gone through a return process with them which was exemplary - they waived the £25 courier charge since we are in lockdown and I would have preferred not to go to a post office if I didn't have to.

Their customer service was strong and I've previously bought / returned items with them and its been a breeze.

They currently have a very extended returns policy of 120 days as well - I would very happily purchase from them again as I did only the other day and received the item several days before a similarly timed Andertons order!

[skidder652003]

bought PA gear off them before, no problems..

[Carl G]

Thanks.

[uk_lefty]

I've bought from them before and they've been good. There's a notice on their website today saying some deliveries may be delayed due to the virus, also some things have an estimated restocking time on them, some are 20+ weeks. 

[Carl G]

Thanks - I will bide my time for a while longer then.

[Carl G]

Bass arrived in good condition and not as late as I thought it was going to be. I really appreciate all the replies to my post, thank you.

[Talean]

Just throwing my hat in this ring rather than creating a new thread, I'm still waiting on a £200 refund from Bax, 4 weeks after initially requesting the refund. Each phone call I make they give me another excuse (usually something to do with their billing department entering a code wrong). I've ordered from them once before, and it was fine, albiet 2 days late.

I'm glad your order turn out alright Carl, just don't try and return it!

[Carl G]

I read some horror stories on-line which is what prompted my post. I was ok in the end and I hope that you resolve your issue soon. Good luck.

[sammybee]

Latest delivery arrived from BaxMusic this evening, was a couple of days overdue, but all things considered excellent service and really cheap prices.

[Talean]

After 3 phone calls and 4 weeks, I did get my refund thanks. Seems they require a bit of leg work from the customer.