MilkyBarKid Posted April 20, 2020 Share Posted April 20, 2020 Piffling problem with a bit missing from one of my tone control knobs on my pre-amp, I've emailed Demeter twice and had no repsonse - anyone got any suggestions about how to get a response from them? Thanks Quote Link to comment Share on other sites More sharing options...
fretmeister Posted April 20, 2020 Share Posted April 20, 2020 Are they open at all at the moment? Quote Link to comment Share on other sites More sharing options...
BassmanPaul Posted April 20, 2020 Share Posted April 20, 2020 Jim's shop could well be closed due to the Pandemic. Many 'non essential' companies have been ordered closed by the State government. Quote Link to comment Share on other sites More sharing options...
MilkyBarKid Posted April 21, 2020 Author Share Posted April 21, 2020 Sorry I should have made clear this was some time ago - I guess I've emailed them twice over the last 18 months last time several months ago - no answer. Quote Link to comment Share on other sites More sharing options...
such Posted April 22, 2020 Share Posted April 22, 2020 I emailed years ago about a problem I had with a Compulator pedal, no response either. It must have been around 2012. Quote Link to comment Share on other sites More sharing options...
Owen Posted April 22, 2020 Share Posted April 22, 2020 Mr Demeter does hang around on TB now and again. You might find him there. He quoted me in an answer once. I know it is shallow to draw attention to that, but I really don't care. It made my day. Quote Link to comment Share on other sites More sharing options...
bass 30et1 Posted May 9, 2020 Share Posted May 9, 2020 I always had a written return from James or Diane in less than 2 days. I guess the pandemic don't help. Quote Link to comment Share on other sites More sharing options...
Platypus Posted June 27, 2020 Share Posted June 27, 2020 On 09/05/2020 at 21:35, bass 30et1 said: I always had a written return from James or Diane in less than 2 days. I guess the pandemic don't help. I’ve experienced the same quick turnaround with support queries from Demeter - pre the pandemic though.... Quote Link to comment Share on other sites More sharing options...
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