Demeter Service - Anyone had any luck contacting them?

[MilkyBarKid]

Piffling problem with a bit missing from one of my tone control knobs on my pre-amp,  I've emailed Demeter twice and had no repsonse - anyone got any suggestions about how to get a response from them?

Thanks

[fretmeister]

Are they open at all at the moment?

[BassmanPaul]

Jim's shop could well be closed due to the Pandemic. Many 'non essential' companies have been ordered closed by the State government.

[MilkyBarKid]

Sorry I should have made clear this was some time ago - I guess I've emailed them twice over the last 18 months last time several months ago - no answer.

 

 

[such]

I emailed years ago about a problem I had with a Compulator pedal, no response either. It must have been around 2012.

[Owen]

Mr Demeter does hang around on TB now and again. You might find him there. 

He quoted me in an answer once. I know it is shallow to draw attention to that, but I really don't care. It made my day. 

[bass 30et1]

 

I always had a written return from James or Diane in less than 2 days. I guess the pandemic don't help.

[Platypus]

On 09/05/2020 at 21:35, bass 30et1 said:

 

I always had a written return from James or Diane in less than 2 days. I guess the pandemic don't help.

I’ve experienced the same quick turnaround with support queries from Demeter - pre the pandemic though....