Andertons

[beely]

Hiya.

Has anyone had any dealings with Andertons recently?

I have been trying to get in touch for more than two weeks with only an automated acknowledgement in response.

I don't want to phone the shop as it is closed for now and they specifically ask you not to call them if you can avoid it.

I appreciate we are in extraordinary times which will obviously have an impact on communications.

Not a big deal, but I am just curious.

Cheers for now,

 

Beely.

[ambient]

I bought stuff off them last week. It arrived next day. The shop is closed, I believe there’s something on their website about email and phone calls; could be wrong about that. They are still filling orders and shipping though.

[pineweasel]

Bought something a couple of weeks ago, and called them an hour later to amend the order. Phone answered, helpful response, goods delivered promptly. I don’t think the website had a message about not calling unnecessarily at the time though. Maybe they’ve furloughed staff. 

[beely]

Cheers for that.

I'll try again tomorrow.

[Mattbass97]

Yep called them myself to discuss an order and received a quick answer and good customer service.

[beely]

Called Andertons today.

Phone quickly answered and everything sorted out to the usual high standard.

I think the delay was due to me sending my query to an email address that is not currently being monitored.

Anyway, all good.

Thanks for the help.

[SH73]

Once only......

[la bam]

The online enquiry got no response when I enquired. But orders sailed through easy enough.

[madshadows]

I had a problem with the SIRE M2 bass I bought from them and emailed them about it on 22/3 and got an automated email back straight away, it took them to 20/4 to reply and they asked for more info which I supplied on the same day and still waiting to hear back.

 

[grandad]

Recently had a query with an order. Good communications and sorted to my satisfaction. Deliveries by DHL in a 1 hour time-slot via txt. Good service.

Edited July 13, 2020 by grandad