beely Posted April 23, 2020 Share Posted April 23, 2020 Hiya. Has anyone had any dealings with Andertons recently? I have been trying to get in touch for more than two weeks with only an automated acknowledgement in response. I don't want to phone the shop as it is closed for now and they specifically ask you not to call them if you can avoid it. I appreciate we are in extraordinary times which will obviously have an impact on communications. Not a big deal, but I am just curious. Cheers for now, Beely. Quote Link to comment Share on other sites More sharing options...
ambient Posted April 23, 2020 Share Posted April 23, 2020 I bought stuff off them last week. It arrived next day. The shop is closed, I believe there’s something on their website about email and phone calls; could be wrong about that. They are still filling orders and shipping though. Quote Link to comment Share on other sites More sharing options...
pineweasel Posted April 23, 2020 Share Posted April 23, 2020 Bought something a couple of weeks ago, and called them an hour later to amend the order. Phone answered, helpful response, goods delivered promptly. I don’t think the website had a message about not calling unnecessarily at the time though. Maybe they’ve furloughed staff. Quote Link to comment Share on other sites More sharing options...
beely Posted April 23, 2020 Author Share Posted April 23, 2020 Cheers for that. I'll try again tomorrow. Quote Link to comment Share on other sites More sharing options...
Mattbass97 Posted April 24, 2020 Share Posted April 24, 2020 Yep called them myself to discuss an order and received a quick answer and good customer service. Quote Link to comment Share on other sites More sharing options...
beely Posted April 24, 2020 Author Share Posted April 24, 2020 Called Andertons today. Phone quickly answered and everything sorted out to the usual high standard. I think the delay was due to me sending my query to an email address that is not currently being monitored. Anyway, all good. Thanks for the help. Quote Link to comment Share on other sites More sharing options...
SH73 Posted April 24, 2020 Share Posted April 24, 2020 Once only...... Quote Link to comment Share on other sites More sharing options...
la bam Posted April 24, 2020 Share Posted April 24, 2020 The online enquiry got no response when I enquired. But orders sailed through easy enough. Quote Link to comment Share on other sites More sharing options...
madshadows Posted April 25, 2020 Share Posted April 25, 2020 I had a problem with the SIRE M2 bass I bought from them and emailed them about it on 22/3 and got an automated email back straight away, it took them to 20/4 to reply and they asked for more info which I supplied on the same day and still waiting to hear back. Quote Link to comment Share on other sites More sharing options...
grandad Posted July 13, 2020 Share Posted July 13, 2020 (edited) Recently had a query with an order. Good communications and sorted to my satisfaction. Deliveries by DHL in a 1 hour time-slot via txt. Good service. Edited July 13, 2020 by grandad Quote Link to comment Share on other sites More sharing options...
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