mikegatward Posted May 10, 2020 Share Posted May 10, 2020 Does anyone have contact details for line 6 in the uk ? They we’re going to replace a Helix Stomp under warranty through Dawsons just before lockdown but with Dawsons going to administration, I fear it will fall in the cracks. Dunno if I could get refunded through the credit card people Quote Link to comment Share on other sites More sharing options...
Jean-Luc Pickguard Posted May 10, 2020 Share Posted May 10, 2020 Their UK distribution is handled from Germany https://uk.line6.com/find/distributor/ YAMAHA Music Europe GmbH Siemensstrasse 22-34 25462 Rellingen Germany Tel: +49 (0) 4101 303 0 Fax: +49 (0) 4101 303 333 Quote Link to comment Share on other sites More sharing options...
Crawford13 Posted May 10, 2020 Share Posted May 10, 2020 I would say join the Line 6 HX Stomp Owners group on Facebook and there are quite a few people who work for Line 6 in the group, I’m sure you will be looked after. Quote Link to comment Share on other sites More sharing options...
dave_bass5 Posted May 10, 2020 Share Posted May 10, 2020 (edited) 4 hours ago, mikegatward said: They we’re going to replace a Helix Stomp under warranty through Dawsons just before lockdown but with Dawsons going to administration, I fear it will fall in the cracks. Wow, i didnt know this. I brought a bass of them just before lockdown, and sent it back due to me not knowing my future financial situation. Had to chase them a bit but glad i did now. What a shame. EDIT. Their website is still active. Edited May 10, 2020 by dave_bass5 Quote Link to comment Share on other sites More sharing options...
andydye Posted July 26, 2022 Share Posted July 26, 2022 (edited) very very late to the party but for information...the line6 service centre is here: E & M Electronics Unit 28, 56 Goulds Close Bletchley Milton Keynes, MK1 1EQ Phone: +441908 375699 Email: [email protected] I've used them before and they've been fairly good. Edited July 26, 2022 by andydye 1 Quote Link to comment Share on other sites More sharing options...
mikegatward Posted November 11 Author Share Posted November 11 E&M Electronic Services are closing the business. Does anyone know another UK repairer ? Mine has a non-working L/Mono output socket Thanks in advance Quote Link to comment Share on other sites More sharing options...
tauzero Posted November 11 Share Posted November 11 Look for Mark Wright Music on Facebook. He's a former Line 6 employee who does repairs - it would be worth talking to him. Quote Link to comment Share on other sites More sharing options...
mikegatward Posted November 11 Author Share Posted November 11 Sadly he’s no longer doing repairs Quote Link to comment Share on other sites More sharing options...
dave_bass5 Posted November 11 Share Posted November 11 If it’s just the jack then I’m sure you don’t need an authorised service centre. Quote Link to comment Share on other sites More sharing options...
mikegatward Posted November 11 Author Share Posted November 11 23 minutes ago, dave_bass5 said: If it’s just the jack then I’m sure you don’t need an authorised service centre. Maybe not but I don’t know of anyone who does this kind of work Quote Link to comment Share on other sites More sharing options...
dave_bass5 Posted November 11 Share Posted November 11 1 hour ago, mikegatward said: Maybe not but I don’t know of anyone who does this kind of work In the past ive found that rehearsal studios normally have people (or someone) that can do basic electrical repairs like this. Ive had a coupe of pedals brought back to life like this. Just a thought. Quote Link to comment Share on other sites More sharing options...
fretmeister Posted November 11 Share Posted November 11 If you send a message to Frank Ritchotte via the massive facebook Helix users group then he is usually the best contact to find stuff out like that. He's the Senior Director of Operations and deals with stuff like that in the group. Quote Link to comment Share on other sites More sharing options...
urbanx Posted November 12 Share Posted November 12 Never had any luck from them to get a battery hatch for my G30 wireless tho... a 20p part has turned my £200 into a brick. Sounds like it's v common too. I hope you have better luck. Quote Link to comment Share on other sites More sharing options...
SamIAm Posted November 12 Share Posted November 12 9 minutes ago, urbanx said: Never had any luck from them to get a battery hatch for my G30 wireless tho... a 20p part has turned my £200 into a brick. Sounds like it's v common too. I hope you have better luck. If you have access to a 3D printer ... https://www.thingiverse.com/thing:6727074/apps Sam x 1 Quote Link to comment Share on other sites More sharing options...
tauzero Posted November 12 Share Posted November 12 1 hour ago, urbanx said: Never had any luck from them to get a battery hatch for my G30 wireless tho... a 20p part has turned my £200 into a brick. Sounds like it's v common too. I hope you have better luck. https://www.fullcompass.com/prod/520983-line-6-30-27-2012-battery-door-for-g30 1 Quote Link to comment Share on other sites More sharing options...
urbanx Posted November 12 Share Posted November 12 2 hours ago, tauzero said: https://www.fullcompass.com/prod/520983-line-6-30-27-2012-battery-door-for-g30 Thank you. Unfortunately the other parts of the assembly are out of stock. I'll certainly bookmark the page in case they come back in. Thanks again. Quote Link to comment Share on other sites More sharing options...
fretmeister Posted November 12 Share Posted November 12 Apparently the new UK service centre is going to be something called Sontec in Norwich. Quote Link to comment Share on other sites More sharing options...
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