Line 6 - contact info for Uk repairs

[mikegatward]

Does anyone have contact details for line 6 in the uk ?

They we’re going to replace a Helix Stomp under warranty through Dawsons just before lockdown but with Dawsons going to administration, I fear it will fall in the cracks.

Dunno if I could get refunded through the credit card people

[Jean-Luc Pickguard]

Their UK distribution is handled from Germany

https://uk.line6.com/find/distributor/

YAMAHA Music Europe GmbH
Siemensstrasse 22-34
25462 Rellingen
Germany
Tel: +49 (0) 4101 303 0
Fax: +49 (0) 4101 303 333

[Crawford13]

I would say join the Line 6 HX Stomp Owners group on Facebook and there are quite a few people who work for Line 6 in the group, I’m sure you will be looked after. 

[dave_bass5]

4 hours ago, mikegatward said:

 

They we’re going to replace a Helix Stomp under warranty through Dawsons just before lockdown but with Dawsons going to administration, I fear it will fall in the cracks.

 

Wow, i didnt know this. I brought a bass of them just before lockdown, and sent it back due to me not knowing my future financial situation. Had to chase them a bit but glad i did now. What a shame. 

EDIT. Their website is still active. 

Edited May 10, 2020 by dave_bass5

[andydye]

very very late to the party but for information...the line6 service centre is here:

 

E & M Electronics
Unit 28, 56 Goulds Close
Bletchley Milton Keynes, MK1 1EQ
Phone: +441908 375699
Email: [email protected]

 

I've used them before and they've been fairly good.

Edited July 26, 2022 by andydye

[mikegatward]

E&M Electronic Services are closing the business.

 

Does anyone know another UK repairer ?

 

Mine has a non-working L/Mono output socket

 

Thanks in advance

[tauzero]

Look for Mark Wright Music on Facebook. He's a former Line 6 employee who does repairs - it would be worth talking to him.

[mikegatward]

Sadly he’s no longer doing repairs 

[dave_bass5]

If it’s just the jack then I’m sure you don’t need an authorised service centre. 

[mikegatward]

23 minutes ago, dave_bass5 said:

If it’s just the jack then I’m sure you don’t need an authorised service centre. 

Maybe not but I don’t know of anyone who does this kind of work 

[dave_bass5]

1 hour ago, mikegatward said:

Maybe not but I don’t know of anyone who does this kind of work 

In the past ive found that rehearsal studios normally have people (or someone) that can do basic electrical repairs like this. Ive had a coupe of pedals brought back to life like this. Just a thought. 

[fretmeister]

If you send a message to Frank Ritchotte via the massive facebook Helix users group then he is usually the best contact to find stuff out like that. He's the Senior Director of Operations and deals with stuff like that in the group.

[urbanx]

Never had any luck from them to get a battery hatch for my G30 wireless tho... a 20p part has turned my £200 into a brick. Sounds like it's v common too. 

 

I hope you have better luck. 

[SamIAm]

9 minutes ago, urbanx said:

Never had any luck from them to get a battery hatch for my G30 wireless tho... a 20p part has turned my £200 into a brick. Sounds like it's v common too. 

 

I hope you have better luck. 

If you have access to a 3D printer ...

https://www.thingiverse.com/thing:6727074/apps

Sam x

[tauzero]

1 hour ago, urbanx said:

Never had any luck from them to get a battery hatch for my G30 wireless tho... a 20p part has turned my £200 into a brick. Sounds like it's v common too. 

 

I hope you have better luck. 

 

https://www.fullcompass.com/prod/520983-line-6-30-27-2012-battery-door-for-g30

[urbanx]

2 hours ago, tauzero said:

 

https://www.fullcompass.com/prod/520983-line-6-30-27-2012-battery-door-for-g30

 

Thank you. Unfortunately the other parts of the assembly are out of stock. I'll certainly bookmark the page in case they come back in. Thanks again. 

 

[fretmeister]

Apparently the new UK service centre is going to be something called Sontec in Norwich.