barkin Posted May 20, 2020 Posted May 20, 2020 On 20/05/2020 at 07:52, bassfan said: If you still have it it would be worth contacting them again. I’ve found the, to be pretty good. Expand As I've said, I've already contacted them, and gone through the rigmarole of sending photo's, serial number etc. The outcome was basically "tough, it's out of warranty". I really can't be bothered any more. I've bodged it with a bolt now and, as far as I'm concerned, that's the end of it. While I'm glad for anybody who's had replacements and is now happy, me being in exactly the same situation and getting the brush-off does nothing to make me feel any better about the brand. The whole experience simply means that my money will be spent elsewhere in future. Quote
barkin Posted May 20, 2020 Posted May 20, 2020 On 20/05/2020 at 10:44, jacko said: I've had that. lift the bass and the extension comes out of the handle instead of the head releasing. Gaffa is my friend here. The other common fault (on 3 of my stands) is the rivets in the head breaking. Luckily I'm an amateur mechanic so I have drawers full of nuts and bolts that can be used to replace the broken rivets. Haven't had sticky rubber syndrome on my stands but our guitarist provides the PA stands - they're Hercules and guess what? These faults shouldn't happen and it's a real shame they do as their stands are arguably the best around. Expand So the clamp/handle goes sticky, then falls apart. And the rivets in the head break. If that's the best around, I'd hate to see the worst Quote
TheGreek Posted May 20, 2020 Posted May 20, 2020 On 19/05/2020 at 07:01, barkin said: To expand on that (it was getting late...) I had a stand develop the well known "sticky handle" syndrome. Contacted them - not interested. It didn't really bother me at the time, as that particular stand hardly ever gets moved/touched/adjusted. A couple of weeks ago, I had cause to move it. Picked it up, and the handle/clamp mechanism fell apart. I have a couple of other Hercules stands which are fine, but I shan't be buying any more. Expand Many of us had the problem with "the well known "sticky handle" syndrome" . I think that I was one of the first to report the issue to them and on this forum. Thankfully mine was resolved happily with a new stand (which I put in the raffle at the first Herts Bash) and I know many others whose own issues with this were resolved amicably. I'm glad to hear that the OP's issue was too. In general I think that Hercules have been very approachable on this and the CS, from my point at least, has been excellent. I think that maybe you had a conversation with somebody who was having a sh1tty day. Quote
ClassicVibes Posted May 20, 2020 Posted May 20, 2020 I must be the only person who refuses to use stands and keeps the bass in its case when not in use. 😄 Quote
jacko Posted May 20, 2020 Posted May 20, 2020 On 20/05/2020 at 11:02, barkin said: If that's the best around, I'd hate to see the worst Expand I meant in terms of being a stand. Obviously their quality control knocks them back a bit but when they're in good condition they function beautifully as stands. Very stable and the head clamp arrangement is an ergonomic miracle. Quote
barkin Posted May 20, 2020 Posted May 20, 2020 Yeah, I know. It was meant to be tongue in cheek. Just that every time a "Hercules are great" thread appears, I get p155ed off all over again... Quote
ubit Posted May 20, 2020 Posted May 20, 2020 On 20/05/2020 at 11:23, ClassicVibes said: I must be the only person who refuses to use stands and keeps the bass in its case when not in use. 😄 Expand If your basses are hanging up or on stands you are far more likely to pick them up and play them. This is a fact! 1 Quote
Iacopo San Posted May 20, 2020 Author Posted May 20, 2020 On 20/05/2020 at 13:09, ubit said: If your basses are hanging up or on stands you are far more likely to pick them up and play them. This is a fact! Expand This is so true 1 Quote
MacDaddy Posted May 20, 2020 Posted May 20, 2020 On 20/05/2020 at 13:09, ubit said: If your basses are hanging up or on stands you are far more likely to pick them up and play them. This is a fact! Expand plus at some of the gigs (remember them?) I've done there is not the space to put the bass back in a case. 2 Quote
ClassicVibes Posted May 20, 2020 Posted May 20, 2020 On 20/05/2020 at 13:09, ubit said: If your basses are hanging up or on stands you are far more likely to pick them up and play them. This is a fact! Expand I have a room dedicated to all my instruments and equipment. So if I'm not in that room, I won't be picking up an instrument. Quote
ClassicVibes Posted May 20, 2020 Posted May 20, 2020 On 20/05/2020 at 13:33, MacDaddy said: plus at some of the gigs (remember them?) I've done there is not the space to put the bass back in a case. Expand That's why I don't take those gigs... just stand by the toilet door, sir... Quote
jacko Posted May 20, 2020 Posted May 20, 2020 On 20/05/2020 at 14:01, ClassicVibes said: I have a room dedicated to all my instruments and equipment. So if I'm not in that room, I won't be picking up an instrument. Expand I have instruments in just about every room in the house (apart from the bog - there's a magazine rack in there ). Also, I'm married and Mrs J would rather see a nicely sculpted lump of wood than a tatty guitar case in her living room. Quote
ClassicVibes Posted May 20, 2020 Posted May 20, 2020 On 20/05/2020 at 14:07, jacko said: I have instruments in just about every room in the house (apart from the bog - there's a magazine rack in there ). Also, I'm married and Mrs J would rather see a nicely sculpted lump of wood than a tatty guitar case in her living room. Expand Good for you. I have a room for my instruments. My wife and I prefer not to have expensive instruments around the house which look completely out of place. Also dogs etc. Quote
jacko Posted May 20, 2020 Posted May 20, 2020 On 20/05/2020 at 14:10, ClassicVibes said: Good for you. I have a room for my instruments. My wife and I prefer not to have expensive instruments around the house which look completely out of place. Also dogs etc. Expand I hope my post didn't come across as a criticism, it certainly wasn't intended as such. 1 Quote
ubit Posted May 20, 2020 Posted May 20, 2020 On 20/05/2020 at 14:01, ClassicVibes said: I have a room dedicated to all my instruments and equipment. So if I'm not in that room, I won't be picking up an instrument. Expand As do I. I will walk into that room, take a bass or guitar down from it's hanger and I'm playing. If I had to take it out of a case each time I wouldn't be so inclined to do this. Quote
ClassicVibes Posted May 20, 2020 Posted May 20, 2020 On 20/05/2020 at 14:59, ubit said: As do I. I will walk into that room, take a bass or guitar down from it's hanger and I'm playing. If I had to take it out of a case each time I wouldn't be so inclined to do this. Expand Why would you go in there then? 😄 Quote
ubit Posted May 21, 2020 Posted May 21, 2020 On 20/05/2020 at 15:04, ClassicVibes said: Why would you go in there then? 😄 Expand It's just off the hallway. It isn't that far off the beaten track. Quote
Matt P Posted May 24, 2020 Posted May 24, 2020 how have people been contacting Hercules? I have just found that one of my stands has broken at the handle pivot, i have had it a fair while and it did have the sticky finish problem but i just cleaned it with IPA and it has been fine since. I don't really have anything to lose in trying for a replacement, shy bairns get nowt. Matt Quote
bassfan Posted May 24, 2020 Posted May 24, 2020 On 24/05/2020 at 11:46, Matt P said: how have people been contacting Hercules? I have just found that one of my stands has broken at the handle pivot, i have had it a fair while and it did have the sticky finish problem but i just cleaned it with IPA and it has been fine since. I don't really have anything to lose in trying for a replacement, shy bairns get nowt. Matt Expand I think I went through their website 1 Quote
Matt P Posted May 24, 2020 Posted May 24, 2020 On 24/05/2020 at 11:49, bassfan said: I think I went through their website Expand thanks, that was going to be my default option, just thought i would check in case someone had a more direct line to someone helpful in the UK. Matt Quote
Matt P Posted May 24, 2020 Posted May 24, 2020 On 24/05/2020 at 11:49, bassfan said: I think I went through their website Expand just to double check, that was Hercules direct and not strings and things as the uk distributor? Quote
bassfan Posted May 24, 2020 Posted May 24, 2020 On 24/05/2020 at 11:52, Matt P said: thanks, that was going to be my default option, just thought i would check in case someone had a more direct line to someone helpful in the UK. Matt Expand I think the link goes to their UK distributor. 👍🏻 1 Quote
Bassassin Posted May 24, 2020 Posted May 24, 2020 On 20/05/2020 at 11:23, ClassicVibes said: I must be the only person who refuses to use stands and keeps the bass in its case when not in use. 😄 Expand Or perhaps you're the only (unfortunate) person not to have more basses than cases! On-topic, I had a sticky stand a few years ago, and they replaced it without fuss. I wonder if they were a bit overwhelmed with sticky stands at that point, and changed their warranty policy as a result. Was able to bodge my old one by wrapping the sticky bits in gaffer tape but the plastic underneath has crumbled to bits. It's OK in the house but I wouldn't gig with it. Quote
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