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rasher80
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[quote name='rasher80' post='430442' date='Mar 10 2009, 01:16 PM']UPDATE:

They are going to collect it and send it to Fender so they can assess it. All i need to do now is find a frickin box for it to go in!

:wacko:[/quote]


Go to your local shop and see if they have one as they often throw them away . . . . but DO NOT tell them why . . . for obvious reasons :)

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[quote name='Adee' post='430417' date='Mar 10 2009, 01:01 PM']You should normally be offered a replacement within 28 days of delivery date
Check their T&C's on the website to see if they offer different terms.

Make sure get them to send you a good packing box and that you keep all documentation when the Bass is collected by the courier.

What net-shop did you buy it from?[/quote]

It doesn't work like that.... it's all to do with what is reasonable and when you are deemed to have "accepted" it. Their offer of collecting it and repairing it does sound entirely reasonable. This *is* the downside of buying something mail order. It's hassle if you have to send it back. You *could* call up whoever the Fender distributor is and ask if you can send it in for warranty repair via a local Fender dealer but I wouldn't hold out much hope. Why would they local store bother? We used to do this in the car-audio trade (in an earlier life) - we'd send something away for someone off the street but we'd charge them for our time and the P&P.

You could always claim that it wasn't of merchantable quality and you want a refund or replacement. I think you are in with a shout after only a month. You might end up at the Trading Standards going down that route though.

Edited by thepurpleblob
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[quote name='thepurpleblob' post='431036' date='Mar 10 2009, 09:44 PM']It doesn't work like that....[/quote]

Sorry but it does . . from the Andertons website T&C's

[u]Faulty Goods[/u]
[i]Faulty goods, where the fault is due to manufacturing defect, will be exchanged or refunded where possible within the first 30 days of purchase[/i]

Obviously the bass is now possibly older than a month.
What date did you receive the bass ?

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[quote name='Adee' post='431049' date='Mar 10 2009, 10:01 PM']Sorry but it does . . from the Andertons website T&C's

[u]Faulty Goods[/u]
[i]Faulty goods, where the fault is due to manufacturing defect, will be exchanged or refunded where possible within the first 30 days of purchase[/i]

Obviously the bass is now possibly older than a month.
What date did you receive the bass ?[/quote]

"where possible"..... Mmmmm..... I don't think the whole statement is legal but I'm not sure.

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I'm also impressed with their pledge . . . .

[i]If something goes wrong with your purchase you can bring it back to the store or we can collect from your address. Unlike many other discount retailers, we are happy to collect faulty goods from your address at any time during the warranty period - all at no charge to you. Many other retailers only offer this service for the first 30 days of the warranty - after that it's up to you to return the faulty item to them at your cost. You could end up spending a lot of time & money getting a faulty product back to the place you bought it from - but not if you buy from Andertons.
You get the same no quibble 7 day refund policy or 30 day exchange policy whether you buy on line or in store.
You get the same high quality pre sale advice & post sale support whether you buy on line or in store. We don't pay our staff individual commissions - this ensures that they only ever recommend what's best for you - not what's best for them!
Human being product specialists available to speak to 7 days a week!! [/i]


Shame you didnt keep the packaging, thats what you loft is for (well it is in our house !)

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It looks like you're in Manchester so getting hold of a box shouldn't be a problem. Dawsons on Portland St have obliged in the past (a nice big Gibson box with all the internal airbag packaging materials) and I'm pretty sure Music Ground (Oxford Road) will do the same. Good luck with the whole saga - I'm fairly convinced you'll achieve suitable resolution (though the wait is a bit irritating)

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Check your legal rights as defined under the Sale Of Goods Act. Most shops & retailers play fast & loose with their exchange & refund policies because they - correctly - assume that consumers have no idea of their rights under law.

This sounds to me like it's not fit for purpose and you would be within your rights to reject it and demand a replacement or full refund.

Jon.

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[quote name='lozbass' post='431360' date='Mar 11 2009, 11:21 AM']It looks like you're in Manchester so getting hold of a box shouldn't be a problem. Dawsons on Portland St have obliged in the past (a nice big Gibson box with all the internal airbag packaging materials) and I'm pretty sure Music Ground (Oxford Road) will do the same. Good luck with the whole saga - I'm fairly convinced you'll achieve suitable resolution (though the wait is a bit irritating)[/quote]

Cheers for that, i'll give them a try. To be honest, i hate any kind of fuss, but i hope this is put to bed as soon as because i'm not a happy chappy right now! hopefully they'll just pop a new, functional neck on it and that'll be the end of the matter

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[quote name='rasher80' post='431432' date='Mar 11 2009, 12:52 PM']....i hate any kind of fuss, but i hope this is put to bed as soon as because i'm not a happy chappy right now! hopefully they'll just pop a new, functional neck on it and that'll be the end of the matter....[/quote]
I've returned an amp to Andertons, within 5 days, and got a total refund, as they advertised. They were fine with me, but I was standing in the shop at the time!
Having said that, Andertons are usually pretty good about customer service. Don't look at this as confrontation, it isn't, you are just asking for your purchase, which has broken, to be replaced. I think that a repair isn't reasonable and if you can't get the whole item replaced then a replacement neck is the most you'll accept. If the neck is delaminating it is not through fair wear and tear so you are not being unreasonable.

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