maidens97 Posted June 8, 2020 Share Posted June 8, 2020 Hi all, so about 30 minutes ago someone from Ebay collected my Flightcase for a mark bass 104hf. He then returned 5 minutes later complaining that there was no cab in the case. Despite the advert specifically saying multiple times that it's just the flightcase and not the cab. He refuses to take it and leaves it outside my house and drives off. He paid for it a week or so ago over PayPal. The advert also says no returns accepted. What should I do? Quote Link to comment Share on other sites More sharing options...
songofthewind Posted June 8, 2020 Share Posted June 8, 2020 If he complains to eBay you have your ad on record to refer to. It sounds like you made what was for sale very explicit in the ad. Can you post it here for reference? 1 Quote Link to comment Share on other sites More sharing options...
paul_c2 Posted June 8, 2020 Share Posted June 8, 2020 Why on earth did you let him pay by Paypal??????? (Unless it was the gift thing?) 2 Quote Link to comment Share on other sites More sharing options...
Woodinblack Posted June 8, 2020 Share Posted June 8, 2020 I don't see there is much you can do - depends on him obviously, but if he says you never gave it to him, he is entitled to his money back. You have no proof he has it, as you didn't ship it. 1 Quote Link to comment Share on other sites More sharing options...
maidens97 Posted June 8, 2020 Author Share Posted June 8, 2020 https://www.ebay.co.uk/itm/114234841919 Granted the cab is in the picture but the description is very clear. I was advised to use PayPal due to the covid-19 issue of cash on collection. He also bought a Marshall cab and head, he took those but refused the flightcase. He thought that he'd managed to buy a mark bass 104hf with flightcase for £100 ? Quote Link to comment Share on other sites More sharing options...
jrixn1 Posted June 8, 2020 Share Posted June 8, 2020 Sounds like he is in the wrong, but sometimes you have to be pragmatic. I can't see that it's worth the hassle of somehow forcing him to buy it (if that is even possible). I would return his money via PayPal, and re-list the case. Maybe remove the photo of the cab from the listing, as rightly or wrongly it's caused some confusion - just put a photo of the case itself. Quote Link to comment Share on other sites More sharing options...
maidens97 Posted June 8, 2020 Author Share Posted June 8, 2020 I will attempt to fight my case with eBay as in my eyes, he's fully in the wrong. But knowing eBay i'l have to refund and take negative feedback. The guy said that he didn't read the description when he bought it so that places him even more in the wrong surely. Quote Link to comment Share on other sites More sharing options...
maidens97 Posted June 8, 2020 Author Share Posted June 8, 2020 Anyone interested in the flightcase here 😂? Quote Link to comment Share on other sites More sharing options...
Woodinblack Posted June 8, 2020 Share Posted June 8, 2020 21 minutes ago, maidens97 said: I will attempt to fight my case with eBay as in my eyes, he's fully in the wrong. But knowing eBay i'l have to refund and take negative feedback. The guy said that he didn't read the description when he bought it so that places him even more in the wrong surely. It does place him in the wrong, but it is hearsay. I am currently going through it with eBay and although they can see that I am right in what I say, there isn't anything they can do about it as rules are rules Quote Link to comment Share on other sites More sharing options...
paul_c2 Posted June 8, 2020 Share Posted June 8, 2020 If you refund the sale doesn't go through and there is no transaction to leave negative feedback on? You'll get a black mark for an incomplete sale though. Just looked at the advert, you need to make it clear from the pics only - ie if the cab isn't included but its on the picture, put a label on the picture. Or better still, not have it on the pics at all. Quote Link to comment Share on other sites More sharing options...
maidens97 Posted June 8, 2020 Author Share Posted June 8, 2020 Have refunded, will re list with different pictures. Thanks for all the help. Much prefer using the bass chat marketplace 1 Quote Link to comment Share on other sites More sharing options...
Roger2611 Posted June 8, 2020 Share Posted June 8, 2020 I am just surprised he took 5 minutes to realise there was no cab in there, I know MB stuff is light but it's not that light!! I would think that flight case should sell pretty quickly! Quote Link to comment Share on other sites More sharing options...
adledman Posted June 9, 2020 Share Posted June 9, 2020 you can put no returns on ebay adverts but it makes no difference at all. poxy evil bay will always side with the buyer in 99.99 % of cases. even if the seller is a complete baboon and reads the advertisement off a smart phone which is usually the case these days so they never actually read the whole advert! i just sold a broken printer as spares or repairs all clearly marked as "this thing does not work!!!" when it arrived the seller asks me where the charger??? is so he can check it works ok!!!!!! and then i have to pay postage to get it back from the f***ing moron!!! Quote Link to comment Share on other sites More sharing options...
prowla Posted June 11, 2020 Share Posted June 11, 2020 You can't put "no returns" to cover (undeclared) faulty or SNAD items; it's just covering goodwill returns. However, I'd say the listing was pretty clear that it was just the flightcase and the misunderstanding was on the buyer's part. Quote Link to comment Share on other sites More sharing options...
binky_bass Posted June 11, 2020 Share Posted June 11, 2020 eBay massively favours the buyer. If you sold the flight case, and he came to inspect, and for whatever reason decided not to buy (or in your case returned 5 minutes later) eBay will absolutely side with him. When being paid by PayPal the buyer has the right to returns even if you state 'no returns'. Same rights as a buyer purchasing from a shop. The plus side here is that he probably thought he got the steal of the century, I mean a flight case with a Markbass 4x10 for £100? THAT is a great deal! His idiocy of not reading the full ad will likely be a lesson learnt for him. You did nothing wrong, he just didn't read the advert. Happens I'm afraid! Maybe take photos without the cab just so no foolish fool can make the same mistake! 1 Quote Link to comment Share on other sites More sharing options...
Maude Posted June 13, 2020 Share Posted June 13, 2020 You're lucky he didn't stitch you up completely. He could've paid you through PayPal, taken the case and after a week or so opened an 'item not received' dispute with PayPal, and as you cannot prove he has it, no courier or post office receipt, then they would take the money out of your bank and refund him. Leaving him with the case and his money. Chalk it up to experience and move on. 🙂 2 Quote Link to comment Share on other sites More sharing options...
fleabag Posted June 15, 2020 Share Posted June 15, 2020 When you buy or sell on Ebay, treat everyone as the lowest common demoninator. You wont get any surprises that way. After 18 years with an Ebay account, i think i've found all of them I wouldnt have put a pic of the cab along with the case just because of the hard of thinking that prowl Ebay. And you found one. Lesson learned though. 2 Quote Link to comment Share on other sites More sharing options...
Richard R Posted June 26, 2020 Share Posted June 26, 2020 (edited) I've got into the practice of creating two copies of a receipt of sale and collection, with photographs of the item and serial numbers, and asking the buyer to sign for collection and I sign for sale. I tell them straight that it protects both of us, and gives them something to show the insurance in the event of the item being stolen. Everyone has been very happy to sign, though one chap I didn't entirely trust and I discretely photographed his car on my drive as well. (Not this item btw) Edited June 26, 2020 by Richard R typo. 1 Quote Link to comment Share on other sites More sharing options...
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