Frank Blank Posted June 20, 2020 Share Posted June 20, 2020 Just had this email regarding my order for a Ibanez SRH500 from Andertons, what would you do? The [copy Stock description] that you have ordered is the last in stock and has been on display in our store.The condition of the guitar is as follows: Headstock and Nut: Small ding near the fourth tuning peg. Body Finish: quite few scratches on the top (pick scratches) and on the side and back where you put your arm. Neck Finish: Tiny scratch by the fourth fret. Fretboard (inc. frets): perfect. Hardware: perfect. Strings: like new Accessories included: none. Original box: No. Case or Gig Bag included: no. Cleaned: Yes. Checked by: Pablo Roldan Time and Date of inspection: 20/06/2020 Quote Link to comment Share on other sites More sharing options...
BreadBin Posted June 20, 2020 Share Posted June 20, 2020 Are they offering you a discount? 1 Quote Link to comment Share on other sites More sharing options...
Frank Blank Posted June 20, 2020 Author Share Posted June 20, 2020 (edited) 1 minute ago, BreadBin said: Are they offering you a discount? No, the email ended with ‘do you want to proceed with the transaction?’ I’ve asked for pics. Edited June 20, 2020 by Frank Blank 1 Quote Link to comment Share on other sites More sharing options...
BreadBin Posted June 20, 2020 Share Posted June 20, 2020 1 minute ago, Frank Blank said: No, the email ended with ‘do you want to proceed with the transaction?’ I’ve asked for pics. That's bloody cheeky if you ask me, if you've ordered a new bass that's what you should be getting. If it's used, then there needs to be some recompense. They aren't even offering a gig bag! 1 Quote Link to comment Share on other sites More sharing options...
BassBunny Posted June 20, 2020 Share Posted June 20, 2020 They need to be looking at discounting if it's ex display. I'd ring them if you're interested and put your case across. Probably have more luck than email tennis. 2 1 Quote Link to comment Share on other sites More sharing options...
Frank Blank Posted June 20, 2020 Author Share Posted June 20, 2020 22 minutes ago, BassBunny said: They need to be looking at discounting if it's ex display. I'd ring them if you're interested and put your case across. Probably have more luck than email tennis. Good point. Quote Link to comment Share on other sites More sharing options...
Martin E Posted June 20, 2020 Share Posted June 20, 2020 Hi Frank, sounds like it's taken a fair bit of wear whilst on display so if you want to go ahead then I'd be looking at a sizeable discount. (Pick marks? Someone thrashing around with a pick is missing the point with one of these surely). If you can wait a few days I see Bax have them in-stock at £499. Martin 1 Quote Link to comment Share on other sites More sharing options...
hooky_lowdown Posted June 20, 2020 Share Posted June 20, 2020 I'd request detailed pics, and decide how much discount is reasonable, and demand it. Alternatively, you'll have to wait to they get new stock. Or, cancel order and buy elsewhere. 1 Quote Link to comment Share on other sites More sharing options...
Frank Blank Posted June 20, 2020 Author Share Posted June 20, 2020 7 minutes ago, Martin E said: Hi Frank, sounds like it's taken a fair bit of wear whilst on display so if you want to go ahead then I'd be looking at a sizeable discount. (Pick marks? Someone thrashing around with a pick is missing the point with one of these surely). If you can wait a few days I see Bax have them in-stock at £499. Martin I saw the bax one but a) I have no experience with bax and b) assumed it was iffy somehow because it was cheaper. Awaiting a call back now as the chap dealing with it was on lunch. Quote Link to comment Share on other sites More sharing options...
Frank Blank Posted June 20, 2020 Author Share Posted June 20, 2020 1 minute ago, hooky_lowdown said: I'd request detailed pics, and decide how much discount is reasonable, and demand it. Alternatively, you'll have to wait to they get new stock. Or, cancel order and buy elsewhere. Exactly what I’m doing. Anyone asked for an ex display discount before? How much are we talking? Quote Link to comment Share on other sites More sharing options...
hooky_lowdown Posted June 20, 2020 Share Posted June 20, 2020 1 minute ago, Frank Blank said: Exactly what I’m doing. Anyone asked for an ex display discount before? How much are we talking? Depending on wear and tear, between 10-30%. 1 Quote Link to comment Share on other sites More sharing options...
Frank Blank Posted June 20, 2020 Author Share Posted June 20, 2020 Well here’s the pics. As you can see (I’ve only included the significant two, there’s damage on the neck/side of the fingerboard too), I said there’s a new one on Bax at £499 so a discount would have to be less than the Bax price, they offered me about thirty quid discount and a free lead! Ha ha, refund ahoy obviously... Quote Link to comment Share on other sites More sharing options...
therealting Posted June 20, 2020 Share Posted June 20, 2020 It’s basically a used bass, IMO, and I’d expect it to be priced accordingly. 1 Quote Link to comment Share on other sites More sharing options...
Frank Blank Posted June 20, 2020 Author Share Posted June 20, 2020 Just now, therealting said: It’s basically a used bass, IMO, and I’d expect it to be priced accordingly. My thoughts exactly. Used is usually a third off and I have never sold nor purchased a bass that badly marked and nor would I. 1 Quote Link to comment Share on other sites More sharing options...
ezbass Posted June 20, 2020 Share Posted June 20, 2020 That‘s appalling (looks like it’s had an argument with a studded leather jacket!) and needs to be £150 off. That’s what I got for just a small ding on my old Ric from GG. This is the kind of behaviour that gets retailers a bad reputation. Quote Link to comment Share on other sites More sharing options...
Frank Blank Posted June 20, 2020 Author Share Posted June 20, 2020 Just now, ezbass said: That‘s appalling (looks like it’s had an argument with a studded leather jacket!) and needs to be £150 off. That’s what I got for just a small ding on my old Ric from GG. This is the kind of behaviour that gets retailers a bad reputation. I have to say their responses were quick and polite, just delusional. 1 1 Quote Link to comment Share on other sites More sharing options...
ezbass Posted June 20, 2020 Share Posted June 20, 2020 (edited) 4 minutes ago, Frank Blank said: I have to say their responses were quick and polite, just delusional. You say delusional (nice man that you are), I say chancers (free lead, big whoop). Having dealt with Andertons in the past, this is disappointing behaviour and makes me glad I didn’t order my recent pedal purchase from them (their last one and might have had ‘in store’ use). Edited June 20, 2020 by ezbass Quote Link to comment Share on other sites More sharing options...
skidder652003 Posted June 20, 2020 Share Posted June 20, 2020 (edited) maybe someone should point them in this general direction? Edit..done.. Edited June 20, 2020 by skidder652003 Quote Link to comment Share on other sites More sharing options...
Frank Blank Posted June 20, 2020 Author Share Posted June 20, 2020 (edited) 5 hours ago, ezbass said: You say delusional (nice man that you are), I say chancers (free lead, big whoop). Having dealt with Andertons in the past, this is disappointing behaviour and makes me glad I didn’t order my recent pedal purchase from them (their last one and might have had ‘in store’ use). I totally agree they are chancing it, what makes me sad is that they’ll probably keep offering it at the ‘as new’ price and when they realise they really can’t get away with it it’ll probably go in a skip whereas at the right discount I’d have bought it. Edited June 20, 2020 by Frank Blank 1 Quote Link to comment Share on other sites More sharing options...
Frank Blank Posted June 20, 2020 Author Share Posted June 20, 2020 26 minutes ago, skidder652003 said: maybe someone should point them in this general direction? Edit..done.. ? Quote Link to comment Share on other sites More sharing options...
BassBunny Posted June 20, 2020 Share Posted June 20, 2020 (edited) 6 hours ago, Frank Blank said: I saw the bax one but a) I have no experience with bax and b) assumed it was iffy somehow because it was cheaper. Awaiting a call back now as the chap dealing with it was on lunch. Dealt with Bax a number of times and no problem at all. Edited June 20, 2020 by BassBunny 1 Quote Link to comment Share on other sites More sharing options...
Fil1ip Posted June 20, 2020 Share Posted June 20, 2020 I bought a Gibson from Andertons and when it arrived it was pretty beaten up so sent it straight back. Never even got an email 1 Quote Link to comment Share on other sites More sharing options...
Frank Blank Posted June 20, 2020 Author Share Posted June 20, 2020 36 minutes ago, ezbass said: ... (looks like it’s had an argument with a studded leather jacket!) The more I look at it the more I think the more I think that’s right, the damage on the front might be from over enthusiastic pick usage but up on the topside there? Quote Link to comment Share on other sites More sharing options...
Frank Blank Posted June 20, 2020 Author Share Posted June 20, 2020 I spoke to PMT about their SRH500 and apparently it’s in stock at their warehouse and hasn’t been out of the box since it was delivered to them. I might go for that one. 1 1 Quote Link to comment Share on other sites More sharing options...
stewblack Posted June 20, 2020 Share Posted June 20, 2020 1 hour ago, Frank Blank said: I spoke to PMT about their SRH500 and apparently it’s in stock at their warehouse and hasn’t been out of the box since it was delivered to them. I might go for that one. Sounds like a wise move. Surprised Andertons think they can afford to alienate a customer like this. I have happily bought B Stock basses from Thomann on numerous occasions and never once seen (nor would I expect to) damage like this - nor even close. 1 Quote Link to comment Share on other sites More sharing options...
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