Ibanez Condition

[Frank Blank]

Just had this email regarding my order for a Ibanez SRH500 from Andertons, what would you do?

The [copy Stock description] that you have ordered is the last in stock and has been on display in our store.The condition of the guitar is as follows:

Headstock and Nut: Small ding near the fourth tuning peg.
Body Finish: quite few scratches on the top (pick scratches) and on the side and back where you put your arm.
Neck Finish: Tiny scratch by the fourth fret.
Fretboard (inc. frets): perfect.
Hardware: perfect.
Strings: like new
Accessories included: none.
Original box: No.
Case or Gig Bag included: no.
Cleaned: Yes.
Checked by: Pablo Roldan
Time and Date of inspection: 20/06/2020
 

[BreadBin]

Are they offering you a discount?

[Frank Blank]

1 minute ago, BreadBin said:

Are they offering you a discount?

No, the email ended with ‘do you want to proceed with the transaction?’ I’ve asked for pics.

Edited June 20, 2020 by Frank Blank

[BreadBin]

1 minute ago, Frank Blank said:

No, the email ended with ‘do you want to proceed with the transaction?’ I’ve asked for pics.

That's bloody cheeky if you ask me, if you've ordered a new bass that's what you should be getting. If it's used, then there needs to be some recompense. They aren't even offering a gig bag!

[BassBunny]

They need to be looking at discounting if it's ex display.

I'd ring them if you're interested and put your case across. Probably have more luck than email tennis.

[Frank Blank]

22 minutes ago, BassBunny said:

They need to be looking at discounting if it's ex display.

I'd ring them if you're interested and put your case across. Probably have more luck than email tennis.

Good point.

[Martin E]

Hi Frank, sounds like it's taken a fair bit of wear whilst on display so if you want to go ahead then I'd be looking at a sizeable discount. (Pick marks? Someone thrashing around with a pick is missing the point with one of these surely). If you can wait a few days I see Bax have them in-stock at £499.

Martin

 

[hooky_lowdown]

I'd request detailed pics, and decide how much discount is reasonable, and demand it. Alternatively, you'll have to wait to they get new stock. Or, cancel order and buy elsewhere.

[Frank Blank]

7 minutes ago, Martin E said:

Hi Frank, sounds like it's taken a fair bit of wear whilst on display so if you want to go ahead then I'd be looking at a sizeable discount. (Pick marks? Someone thrashing around with a pick is missing the point with one of these surely). If you can wait a few days I see Bax have them in-stock at £499.

Martin

 

I saw the bax one but a) I have no experience with bax and b) assumed it was iffy somehow because it was cheaper. Awaiting a call back now as the chap dealing with it was on lunch.

[Frank Blank]

1 minute ago, hooky_lowdown said:

I'd request detailed pics, and decide how much discount is reasonable, and demand it. Alternatively, you'll have to wait to they get new stock. Or, cancel order and buy elsewhere.

Exactly what I’m doing. Anyone asked for an ex display discount before? How much are we talking?

[hooky_lowdown]

1 minute ago, Frank Blank said:

Exactly what I’m doing. Anyone asked for an ex display discount before? How much are we talking?

Depending on wear and tear, between 10-30%.

[Frank Blank]

Well here’s the pics. As you can see (I’ve only included the significant two, there’s damage on the neck/side of the fingerboard too), I said there’s a new one on Bax at £499 so a discount would have to be less than the Bax price, they offered me about thirty quid discount and a free lead! Ha ha, refund ahoy obviously...

[therealting]

It’s basically a used bass, IMO, and I’d expect it to be priced accordingly.

[Frank Blank]

Just now, therealting said:

It’s basically a used bass, IMO, and I’d expect it to be priced accordingly.

My thoughts exactly. Used is usually a third off and I have never sold nor purchased a bass that badly marked and nor would I.

[ezbass]

That‘s appalling (looks like it’s had an argument with a studded leather jacket!) and needs to be £150 off. That’s what I got for just a small ding on my old Ric from GG. This is the kind of behaviour that gets retailers a bad reputation.

[Frank Blank]

Just now, ezbass said:

That‘s appalling (looks like it’s had an argument with a studded leather jacket!) and needs to be £150 off. That’s what I got for just a small ding on my old Ric from GG. This is the kind of behaviour that gets retailers a bad reputation.

I have to say their responses were quick and polite, just delusional.

[ezbass]

4 minutes ago, Frank Blank said:

I have to say their responses were quick and polite, just delusional.

You say delusional (nice man that you are), I say chancers (free lead, big whoop). Having dealt with Andertons in the past, this is disappointing behaviour and makes me glad I didn’t order my recent pedal purchase from them (their last one and might have had ‘in store’ use).

Edited June 20, 2020 by ezbass

[skidder652003]

maybe someone should point them in this general direction?

Edit..done..

Edited June 20, 2020 by skidder652003

[Frank Blank]

5 hours ago, ezbass said:

You say delusional (nice man that you are), I say chancers (free lead, big whoop). Having dealt with Andertons in the past, this is disappointing behaviour and makes me glad I didn’t order my recent pedal purchase from them (their last one and might have had ‘in store’ use).

I totally agree they are chancing it, what makes me sad is that they’ll probably keep offering it at the ‘as new’ price and when they realise they really can’t get away with it it’ll probably go in a skip whereas at the right discount I’d have bought it.

Edited June 20, 2020 by Frank Blank

[Frank Blank]

26 minutes ago, skidder652003 said:

maybe someone should point them in this general direction?

Edit..done..

?

[BassBunny]

6 hours ago, Frank Blank said:

I saw the bax one but a) I have no experience with bax and b) assumed it was iffy somehow because it was cheaper. Awaiting a call back now as the chap dealing with it was on lunch.

Dealt with Bax a number of times and no problem at all.

Edited June 20, 2020 by BassBunny

[Fil1ip]

I bought a Gibson from Andertons and when it arrived it was pretty beaten up so sent it straight back. Never even got an email

[Frank Blank]

36 minutes ago, ezbass said:

... (looks like it’s had an argument with a studded leather jacket!)

The more I look at it the more I think the more I think that’s right, the damage on the front might be from over enthusiastic pick usage but up on the topside there? 

[Frank Blank]

I spoke to PMT about their SRH500 and apparently it’s in stock at their warehouse and hasn’t been out of the box since it was delivered to them. I might go for that one.

[stewblack]

1 hour ago, Frank Blank said:

I spoke to PMT about their SRH500 and apparently it’s in stock at their warehouse and hasn’t been out of the box since it was delivered to them. I might go for that one.

Sounds like a wise move. Surprised Andertons think they can afford to alienate a customer like this. I have happily bought B Stock basses from Thomann on numerous occasions and never once seen (nor would I expect to) damage like this - nor even close.