Bass Direct Customer Service

[Zummerbass]

I’ve recently bought a used Geddy Lee Jazz from BD, only the second time i’ve purchased a bass without trying it. I ordered it on a Sunday night and it arrived the following Tues morning.Great bass, immaculate condition. But...3 worn strings and 1 brand new one. Hmm.Quick and polite call to BD and they’ve sorted me out with some new strings. Excellent and no nonsense customer service from Bass Direct. 

[yorks5stringer]

Might have been even better if they'd spotted the mixed strings before they sent it out?

[visog]

Probably worth adding to the main thread on this very topic...