WAYNESWORLD Posted October 2, 2020 Share Posted October 2, 2020 In these challenging times its good to receive great service, especially when retailers are facing pressure on so many fronts. As a first time buyer from this company I purchased Bart pups and pre amp from Mark at Bass Direct.Unfortunately the preamp displayed a fault. Mark spoke to Bartolini to see if it could have been an easy fix. I received an email that night from the US who were equally efficient in there response to resolve the issue.Mark contacted me today to say that there was a replacement pre amp on the way. This is the standard of service we all hope for and ensures my future purchases with Bass Direct. Hopefully we can all ride this covid storm return to playing live and get to realise our GAS in stores such as Bass Direct. Thanks again Mark. 5 Quote Link to comment Share on other sites More sharing options...
Burns-bass Posted October 2, 2020 Share Posted October 2, 2020 Yep, I’ve only bought one think from Bass Direct and the sales process was great. Really glad to hear that it’s been dealt with. Quote Link to comment Share on other sites More sharing options...
BlueMoon Posted October 3, 2020 Share Posted October 3, 2020 Same here. I've always been impressed and happy with their service. Quote Link to comment Share on other sites More sharing options...
dmccombe7 Posted October 3, 2020 Share Posted October 3, 2020 Used Bass Direct few times and was impressed enough to drive to the shop from Glasgow area and wasn't disappointed. I've never been disappointed in any way. Dave Quote Link to comment Share on other sites More sharing options...
walshy Posted October 3, 2020 Share Posted October 3, 2020 Hmm. I was always told if you’ve nothing good to say... 6 Quote Link to comment Share on other sites More sharing options...
artisan Posted October 3, 2020 Share Posted October 3, 2020 Yes big thumbs up from me too,always very helpful & always great service 1 Quote Link to comment Share on other sites More sharing options...
White Cloud Posted October 3, 2020 Share Posted October 3, 2020 Another happy customer here, I think they're great! Quote Link to comment Share on other sites More sharing options...
Lozz196 Posted October 3, 2020 Share Posted October 3, 2020 I bought a bass online from them which when delivered I just couldn’t get on with. Contacted them by e-Mail, very swift response, return dealt with very well indeed. Quote Link to comment Share on other sites More sharing options...
L-mac Posted October 3, 2020 Share Posted October 3, 2020 Yup. I’ve bought a bunch of stuff from them. Always been great. Quote Link to comment Share on other sites More sharing options...
dave_bass5 Posted October 3, 2020 Share Posted October 3, 2020 I brought a DG pedal from Mark a few years ago. I emailed him about a possible issue after about a week with it, and he called me up the next day and talked me though the problem. Fantastic service. Quote Link to comment Share on other sites More sharing options...
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