Which online retailers have the best customer service?

[shoulderpet]

Have got GAS for a Squier Mustang bass and current covid situation means spending time in a music shop trying out basses (if you are even allowed to at the moment) is probably not the best idea so I will be buying online.  Which retailers have good customer service in terms of accepting basses back if there are any issues with the least amount of fuss? Thanks

[Paul S]

I'd say Thomann must be hard to beat.  No quibble, free returns and a speedy service.

 

 

I did have an issue with them once but as it turned out it was my fault, not theirs!  Since then I have nothing but praise for them.

[Mykesbass]

Can't fault Gear 4 Music, including them putting a minor issue right with no fuss.

[TheGreek]

Had recent contact with Andertons who have been excellent. Add them to your list of recommendations.

[madshadows]

I've bought gear from Andertons, Thomann, Gear For Music and GAK, all with no problems  

 

John 😎 

[ProfJames]

18 hours ago, madshadows said:

I've bought gear from Andertons, Thomann, Gear For Music and GAK, all with no problems  

 

John 😎 

Have to agree......... dealt with all three.....excellent service

[MacDaddy]

Wunjo Bass, Denmark Street.

Not an online retailer, but I have done business with them online, and would heartily recommend.

 

[Newfoundfreedom]

18 hours ago, madshadows said:

I've bought gear from Andertons, Thomann, Gear For Music and GAK, all with no problems  

 

John 😎 

Yup. All of the above.

But special regards to Thomann and their no quibble return policy. 

[Jean-Luc Pickguard]

I had great service from Musik Productiv when I bought a fairly pricey bass which ending up needing to be replaced.

[Balcro]

woodbrass.com  (French) appear to be similar to Thomann. Unless otherwise stated, articles seem to have a 3 year guarantee and there is a 30 day returns "condition of business".

I bought my bass from them some years ago. It arrived well packed & was delivered in about 5 days.

Edited October 26, 2020 by Balcro

[TomasFlats]

I’ve bought from most of the ones listed above and they’re all fine when everything goes well.

Its when there are problems that you discover the true measure of a company’s customer service. On that basis, I have had exemplary service from GAK and GuitarGuitar where items have had faults or arrived damaged (not the shop’s fault) and just been sorted out without any issue or cost to me.

[CameronJ]

Another +1 for both Wunjo’s on Denmark street and Andertons, both of whom I’ve had nothing but excellent experiences with.