Silky999 Posted January 8, 2021 Posted January 8, 2021 I was fitting a new set of Ernie Ball .50 - 105 Slinky cobalt flat wounds to my Warwick when the G string failed as I was tensioning it to tune. It scared the bejesus out of my as it’s my first string failure. I thought it had slipped off the peg but It had snapped about 2 cm from the start of the silk at the tuner end. I know there were issues with EB strings a few years ago but has anyone else had anything similar recently? I contact EB UK and a chap called Danny is going to send out a new set for me without my asking and not even a quibble so excellent customer service from the company. This may just be an isolated manufacturing fault given the millions of strings EB must produce in a year and it hasn’t put me off the cobalt flats as they sound so near a round wound for a flat. Quote
TheGreek Posted January 8, 2021 Posted January 8, 2021 Stringsandthings??? Top customer service...they donated a MM SUB to the Herts Bash raffle on two occasions. Quote
Silky999 Posted January 8, 2021 Author Posted January 8, 2021 2 hours ago, TheGreek said: Stringsandthings??? Top customer service...they donated a MM SUB to the Herts Bash raffle on two occasions. Absolutely, can’t fault them. 1 Quote
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