Beedster Posted September 12 Share Posted September 12 24 minutes ago, Kev said: Yeah, I mean that alone ends the argument of whether it was the right response or not... Fair point 1 Quote Link to comment Share on other sites More sharing options...
Kev Posted September 12 Share Posted September 12 Its difficult, I know Mark is a bit of a marmite character but I like and have a lot of time for him, all my interactions have been good and he is passionate as anyone about bass gear and finding the best gear for bassists. Its the staff that seem to get so many complaints, that mostly seem to center around not really caring about the job, which is a shame. 2 Quote Link to comment Share on other sites More sharing options...
Bass Direct Posted September 12 Share Posted September 12 26 minutes ago, neepheid said: I will say one thing that made me chuckle - as soon as the order confirmation email came through, a second one immediately followed asking for a review. Umm, save it for the dispatch confirmation email at least? I'm not going to review you when I haven't even had any service from you yet, save for your very efficient removal of funds from my bank account Hi Neepheid, this is an automated reply upon placing your order, sorry if it appears pushy in any way Quote Link to comment Share on other sites More sharing options...
Bass Direct Posted September 12 Share Posted September 12 2 minutes ago, Kev said: Its difficult, I know Mark is a bit of a marmite character but I like and have a lot of time for him, all my interactions have been good and he is passionate as anyone about bass gear and finding the best gear for bassists. Its the staff that seem to get so many complaints, that mostly seem to center around not really caring about the job, which is a shame. Hi Kev, I hope all is well. We genuinely care about our customers and we are only too happy to talk about all things bass. BD 2 1 Quote Link to comment Share on other sites More sharing options...
Bass Direct Posted September 12 Share Posted September 12 4 hours ago, Rodders said: My last contact with BD was a phone call asking about lightweight 4ohm cab options they available, the response was "Everything we have is on the website" - not interested in helping me or any discussion. So I called Bass Bros, Will was very helpful so I visited in person and came away with a awesome cab and a new bass! Hi Rodders, i apologise for being short on the phone, it really was not my intention to upset you. We were a man down last week with Marcus taking a week off, so things were particularly busy. I am so pleased you got what you wanted and are happy. Please don't hesitate to get in touch if you need anything. BD 3 Quote Link to comment Share on other sites More sharing options...
neepheid Posted September 12 Share Posted September 12 7 minutes ago, Bass Direct said: Hi Neepheid, this is an automated reply upon placing your order, sorry if it appears pushy in any way It's all good, it just gave me chuckle, that's all. 2 Quote Link to comment Share on other sites More sharing options...
BigRedX Posted September 12 Share Posted September 12 14 minutes ago, Bass Direct said: Hi Neepheid, this is an automated reply upon placing your order, sorry if it appears pushy in any way But it just as easily be automated to appear 2-3 days after notification of dispatch which would be a lot more useful and welcome. 2 1 Quote Link to comment Share on other sites More sharing options...
Rodders Posted September 12 Share Posted September 12 11 minutes ago, Bass Direct said: Hi Rodders, i apologise for being short on the phone, it really was not my intention to upset you. We were a man down last week with Marcus taking a week off, so things were particularly busy. I am so pleased you got what you wanted and are happy. Please don't hesitate to get in touch if you need anything. BD Not a problem, my call was mid July, as I said I've also had two positive in person dealings with yourselves in the past. Just at that time as I'm sure many of us would appreaciate, a more welcoming tone and service would have been nice. Quote Link to comment Share on other sites More sharing options...
Bass Direct Posted September 12 Share Posted September 12 7 minutes ago, BigRedX said: But it just as easily be automated to appear 2-3 days after notification of dispatch which would be a lot more useful and welcome. We will speak to our website developers and see how that can be changed. Thank you so much for your feedback, it really helps us improve things from a customers point of view, which of course is the most important. 3 2 Quote Link to comment Share on other sites More sharing options...
Bass Direct Posted September 12 Share Posted September 12 5 minutes ago, Rodders said: Not a problem, my call was mid July, as I said I've also had two positive in person dealings with yourselves in the past. Just at that time as I'm sure many of us would appreaciate, a more welcoming tone and service would have been nice. Apologies again for this, all of us here are constantly trying to improve how the shop runs, and coming here and seeing some of the comments is further inspiration to be better BD. 5 1 Quote Link to comment Share on other sites More sharing options...
Chienmortbb Posted September 12 Share Posted September 12 It really is a positive that BD is interacting on here. 9 Quote Link to comment Share on other sites More sharing options...
Bass Direct Posted September 12 Share Posted September 12 2 minutes ago, Chienmortbb said: It really is a positive that BD is interacting on here. We will do our best to get on here and respond to any questions/queries/general chat, glad to be here! 6 Quote Link to comment Share on other sites More sharing options...
Beedster Posted September 12 Share Posted September 12 1 minute ago, Chienmortbb said: It really is a positive that BD is interacting on here. Completely agree, it's also a bit one sided isn't, we get to moan about them, sometimes by name, they get to apologise or similar. I'd love to hear what they have to say about some of us (note I have an excellent solicitor)! 3 Quote Link to comment Share on other sites More sharing options...
Sparky Mark Posted September 12 Share Posted September 12 11 minutes ago, Beedster said: Completely agree, it's also a bit one sided isn't, we get to moan about them, sometimes by name, they get to apologise or similar. I'd love to hear what they have to say about some of us (note I have an excellent solicitor)! Contrary to the popular saying, the Customer isn't always right, but is always the Customer. 1 1 Quote Link to comment Share on other sites More sharing options...
Beedster Posted September 12 Share Posted September 12 8 minutes ago, Sparky Mark said: Contrary to the popular saying, the Customer isn't always right, but is always the Customer. Agreed 👍 Quote Link to comment Share on other sites More sharing options...
Clarky Posted September 12 Share Posted September 12 Pedant alert: The original quote by Harry Selfridge was "the customer is always right in matters of taste" which has a quite different meaning to the shortened quote 2 Quote Link to comment Share on other sites More sharing options...
Crusoe Posted September 12 Share Posted September 12 21 minutes ago, Clarky said: Pedant alert: The original quote by Harry Selfridge was "the customer is always right in matters of taste" which has a quite different meaning to the shortened quote "Yes sir, that luminous green Gibson Thunderbird with diamante decoration and feathered headstock does look fabulous..." Quote Link to comment Share on other sites More sharing options...
Clarky Posted September 12 Share Posted September 12 4 minutes ago, Crusoe said: "Yes sir, that luminous green Gibson Thunderbird with diamante decoration and feathered headstock does look fabulous..." 😀 precisely Quote Link to comment Share on other sites More sharing options...
BigRedX Posted September 12 Share Posted September 12 7 minutes ago, Crusoe said: "Yes sir, that luminous green Gibson Thunderbird with diamante decoration and feathered headstock does look fabulous..." I'll have two as long as they're 5-strings... Quote Link to comment Share on other sites More sharing options...
Dad3353 Posted September 12 Share Posted September 12 38 minutes ago, BigRedX said: I'll have two as long as they're 5-strings... Ponce. ... Quote Link to comment Share on other sites More sharing options...
BigRedX Posted September 12 Share Posted September 12 1 hour ago, Dad3353 said: Ponce. Thank you kindly sir... 1 Quote Link to comment Share on other sites More sharing options...
LowB_FTW Posted September 12 Share Posted September 12 2 hours ago, Dad3353 said: Ponce. Perfumed ponce. 😂 Mark 1 Quote Link to comment Share on other sites More sharing options...
mike f Posted September 12 Share Posted September 12 Have just bought a preamp from Bass Direct. It arrived well under 24 hours of ordering it. I ordered it over the phone, from Mark, having already spoken to him earlier in the day at length about which preamp to get. He couldn’t have been more helpful and patient and we had a good laugh along the way (apparently there’s a clone of me living in Islington but that’s another story). 4 1 Quote Link to comment Share on other sites More sharing options...
tauzero Posted Monday at 21:49 Share Posted Monday at 21:49 On 12/09/2024 at 15:39, Bass Direct said: We will speak to our website developers and see how that can be changed. While you're speaking to them, there's something that's a bit annoying. It used to be that in the "Basses" section, you had to click on the title of the item rather than on the picture or description in order to go to the page for that item - I notice that's been resolved (for all of the sections). However, I just went into the "Strings" section and when I filtered on brand and selected a single brand, clicking on the picture didn't go to the item but clicking on the title did. However, once I'd clicked on a title and gone to the item, and then used Alt-< to go back to the selected brand, clicking on the picture, title, or description worked. Just experimented a bit more and it applies to the "Basses" section too. Go into "Basses", select one single brand from the Brand drop-down, then try clicking on the picture associated with any of the basses - it does nothing. Then click on the item title - the bass in question will be shown. Use the back arrow or Alt-< to go back to the page showing all the basses for that brand and click any of the pictures, and the selected bass will be shown. Quote Link to comment Share on other sites More sharing options...
Bass Direct Posted Tuesday at 08:28 Share Posted Tuesday at 08:28 10 hours ago, tauzero said: While you're speaking to them, there's something that's a bit annoying. It used to be that in the "Basses" section, you had to click on the title of the item rather than on the picture or description in order to go to the page for that item - I notice that's been resolved (for all of the sections). However, I just went into the "Strings" section and when I filtered on brand and selected a single brand, clicking on the picture didn't go to the item but clicking on the title did. However, once I'd clicked on a title and gone to the item, and then used Alt-< to go back to the selected brand, clicking on the picture, title, or description worked. Just experimented a bit more and it applies to the "Basses" section too. Go into "Basses", select one single brand from the Brand drop-down, then try clicking on the picture associated with any of the basses - it does nothing. Then click on the item title - the bass in question will be shown. Use the back arrow or Alt-< to go back to the page showing all the basses for that brand and click any of the pictures, and the selected bass will be shown. Hi - thank you so much for letting us know, I will forward this to our web developer now and see what they can do Quote Link to comment Share on other sites More sharing options...
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