charlie_groove Posted September 2, 2021 Share Posted September 2, 2021 (edited) On 11/03/2021 at 19:49, mattbass6 said: It seems it’s time to throw out a huge shout out to Mark, Ash, and Will, at Bass Direct. They’ve been looking after me so well (as always) over the past 2 weeks, and I just wanted to thank them SO much for their A1 service, their care, their time and especially their friendship. These guys ROCK!! I’ve been going to BD for over 10 years now, for everything bass related. I felt it was time that I shared my experience, and especially like so many companies, working under very difficult circumstances. They never get flustered, always listen, talk, understand, and help. Efficient, friendly, and caring. I know it sounds like a “love in”, but I just wanted to share something positive in this weir, and dark time. They deserve much recognition in my humble opinion. Anyway, pictures of my 2 new Spector purchases, soon. Stay safe. Cheers ☺️ They're just great. I bought one of my USA MTD's I saw on their website. They where so helpful and kind. Everything went perfect, even though they had to send it to Barcelona. Great professionals. Totally reliable. Edited September 2, 2021 by charlie_groove 2 Quote Link to comment Share on other sites More sharing options...
Bobthedog Posted September 4, 2021 Share Posted September 4, 2021 Just back from BD where I picked up my new bass (look for NBD later today). I pxed three basses to do this (story will be in NBD). Mark overall offered very close to market price making it a very positive trade. Not only that but there were three other guys in there and we pretty much had drinks party without the drinks. Mark; the three guys and me just chewing the cud talking bass and stuff. If I did not have to leave promptly I would probably still be there chatting now. Another great experience and morning; not just for picking up a new bass. 6 Quote Link to comment Share on other sites More sharing options...
Eldon Tyrell Posted September 4, 2021 Share Posted September 4, 2021 3 minutes ago, Bobthedog said: Just back from BD where I picked up my new bass (look for NBD later today). I pxed three basses to do this (story will be in NBD). Mark overall offered very close to market price making it a very positive trade. Not only that but there were three other guys in there and we pretty much had drinks party without the drinks. Mark; the three guys and me just chewing the cud talking bass and stuff. If I did not have to leave promptly I would probably still be there chatting now. Another great experience and morning; not just for picking up a new bass. Sounds cool. Looking forward to your NBD story 👍 Quote Link to comment Share on other sites More sharing options...
Lozz196 Posted September 4, 2021 Share Posted September 4, 2021 45 minutes ago, Eldon Tyrell said: Sounds cool. Looking forward to your NBD story 👍 Likewise Quote Link to comment Share on other sites More sharing options...
Geddys nose Posted September 9, 2021 Share Posted September 9, 2021 Very poor customer service from Bassdirect today, Last night I bought Fender Mark Hoppus for £499 + £10 shipping by PP this morning About 9am I received a refund which I knew I might because multiple people might buy before it’s took down on the site, but no covering email at all and the bass is back up for sale at £750. A bit of common courtesy for a long standing customer would have been in order. 3 Quote Link to comment Share on other sites More sharing options...
Reggaebass Posted September 9, 2021 Share Posted September 9, 2021 4 minutes ago, Geddys nose said: and the bass is back up for sale at £750. I’d be asking why I was refunded when there’s still one for sale 🙂 1 Quote Link to comment Share on other sites More sharing options...
Waddo Soqable Posted September 9, 2021 Share Posted September 9, 2021 4 minutes ago, Geddys nose said: Very poor customer service from Bassdirect today, Last night I bought Fender Mark Hoppus for £499 + £10 shipping by PP this morning About 9am I received a refund which I knew I might because multiple people might buy before it’s took down on the site, but no covering email at all and the bass is back up for sale at £750. A bit of common courtesy for a long standing customer would have been in order. That's more than a little sh!tty to say the least, they should've honored the sale despite the fact they obviously thought "oops we've priced that too low" or whatever.. Sounds like they're a place you're best going to in person rather than taking a risky punt buying online. Obviously this is only viable if you live within reasonable distance. Quote Link to comment Share on other sites More sharing options...
Geddys nose Posted September 9, 2021 Share Posted September 9, 2021 Actually he did the same thing on my last purchase but he refunded the difference. Quote Link to comment Share on other sites More sharing options...
gjones Posted September 9, 2021 Share Posted September 9, 2021 1 hour ago, Geddys nose said: Very poor customer service from Bassdirect today, Last night I bought Fender Mark Hoppus for £499 + £10 shipping by PP this morning About 9am I received a refund which I knew I might because multiple people might buy before it’s took down on the site, but no covering email at all and the bass is back up for sale at £750. A bit of common courtesy for a long standing customer would have been in order. I thought that one looked a bit cheap. He realised his mistake at the last minute, apparently. He really should have emailed you to explain the situation. Quote Link to comment Share on other sites More sharing options...
Geddys nose Posted September 9, 2021 Share Posted September 9, 2021 It’s been modded anyway with a volume/tone on one control and new tuners but Was a fair price at £500 but not £750. Quote Link to comment Share on other sites More sharing options...
Supernaut Posted November 20, 2021 Share Posted November 20, 2021 Quick question - if you sell your bass through BD, do they take 20% off the sale price and you keep the rest? Quote Link to comment Share on other sites More sharing options...
jezzaboy Posted November 20, 2021 Share Posted November 20, 2021 They take their 20% and the postage from you to them if they collect it form you, usually about £15 Quote Link to comment Share on other sites More sharing options...
Eldon Tyrell Posted November 20, 2021 Share Posted November 20, 2021 5 minutes ago, Supernaut said: Quick question - if you sell your bass through BD, do they take 20% off the sale price and you keep the rest? Quick answer: yes Quote Link to comment Share on other sites More sharing options...
Thunderbird Posted November 20, 2021 Share Posted November 20, 2021 On 09/09/2021 at 11:35, Geddys nose said: Very poor customer service from Bassdirect today, Last night I bought Fender Mark Hoppus for £499 + £10 shipping by PP this morning About 9am I received a refund which I knew I might because multiple people might buy before it’s took down on the site, but no covering email at all and the bass is back up for sale at £750. A bit of common courtesy for a long standing customer would have been in order. I've heard very similar stories from a few people who know in real life and on this very forum Quote Link to comment Share on other sites More sharing options...
Baker69 Posted December 15, 2021 Share Posted December 15, 2021 I drove about 40 miles to their shop once as I had seen a couple of left handed basses advertised on their web site that I was interested in, when I got there I couldn’t find any left handed basses at all and when I asked I was told that they don’t keep the left handed basses at the shop and if I want to see any I would have to give them prior notice so they could get them there. It’s a relatively small place and I can appreciate display space is a bit limited, but they only ever have a very small number of lefties. I was a bit disappointed but ended up buying some strings and a couple of other accessories. 1 Quote Link to comment Share on other sites More sharing options...
dmccombe7 Posted December 15, 2021 Share Posted December 15, 2021 Bit of a shame. To be fair when i drove down from Glasgow i did call first and told Mark i was looking for 5 stringer and my approx budget and he had a variety of them ready to try but i was travelling circa 250miles each way. There was that many basses in the shop i assumed that was them all. Dave Quote Link to comment Share on other sites More sharing options...
Skybone Posted December 16, 2021 Share Posted December 16, 2021 Never been, but would like to at some point, especially after hearing such good feedback for them. Minor point though, the website's not that great. 2 Quote Link to comment Share on other sites More sharing options...
Frank Blank Posted December 16, 2021 Share Posted December 16, 2021 On 20/11/2021 at 18:22, Supernaut said: Quick question - if you sell your bass through BD, do they take 20% off the sale price and you keep the rest? I'd read about @fleabag's experience of doing this before I sold a bass via BD. 1 Quote Link to comment Share on other sites More sharing options...
ped Posted December 16, 2021 Share Posted December 16, 2021 I really wish they'd do a better website! It doesn't even work on Safari, at least on my desktop. 2 Quote Link to comment Share on other sites More sharing options...
bartelby Posted December 16, 2021 Share Posted December 16, 2021 1 minute ago, ped said: I really wish they'd do a better website! It doesn't even work on Safari, at least on my desktop. It's a little bit out of date looking, but it works fine for me on Safari Quote Link to comment Share on other sites More sharing options...
ped Posted December 16, 2021 Share Posted December 16, 2021 3 minutes ago, bartelby said: It's a little bit out of date looking, but it works fine for me on Safari It does on my phone, but desktop it loads the first part of the page then seizes. So the 'New Arrivals' age shows a few Spectors, then I scroll down and it's all white, then it freezes. Mind you this Mac is pretty ancient and it's not it's only problem! Quote Link to comment Share on other sites More sharing options...
bartelby Posted December 16, 2021 Share Posted December 16, 2021 Just now, ped said: It does on my phone, but desktop it loads the first part of the page then seizes. So the 'New Arrivals' age shows a few Spectors, then I scroll down and it's all white, then it freezes. All good here: Quote Link to comment Share on other sites More sharing options...
ped Posted December 16, 2021 Share Posted December 16, 2021 Just found it does eventually work if you leave it for several minutes. But still. Mind you this machine is on Catalina and an older version of Safari Quote Link to comment Share on other sites More sharing options...
bartelby Posted December 16, 2021 Share Posted December 16, 2021 (edited) Big Sur and Safari 15.0 here. EDIT: but the website could be doing with being a lot nicer... Edited December 16, 2021 by bartelby Quote Link to comment Share on other sites More sharing options...
bartelby Posted December 16, 2021 Share Posted December 16, 2021 Just noticed they have an "Alpha Omega Poton" 🤔 1 Quote Link to comment Share on other sites More sharing options...
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