Dean Markley/JHS Contact

[Cosmo Valdemar]

Does anybody have a email or telephone number for John Hornby Skewes? I bought a set of Dean Markley Blue Steels that has a duff E string.

I emailed Dean Markley who apologised and suggested I contact JHS, but couldn't give me an email address. The JHS website isn't much help - I've messaged them via Facebook as suggested but no reply. 

[christhammer666]

only one I could find was

info@jhs.co.uk

[Rich]

1 hour ago, Cosmo Valdemar said:

I emailed Dean Markley who apologised 

That's a positive... I emailed DR three times about a duff G in the Black Beauties I bought and didn't get a thing in response. Guess who's never buying DRs again?  

The JHS website shows this as their registered office:
  John Hornby Skewes & Co. Ltd.
  Salem House, Parkinson Approach, Garforth, Leeds LS25 2HR, UK.
  Tel: +44 (0) 113 286 5381

But it also says: "Please note, as TRADE ONLY distributors we do not sell direct to the general public". Will that affect your string issue? From whom did you actually buy them? 

 

[police squad]

it's worth emailing JHS with your string problem. They are pretty helpful actually. I had a guitar that needed a re-wire and they sorted it out, quickly and easily

[taunton-hobbit]

Good luck (I think you'll need it)

Please note, as TRADE ONLY distributors we do not sell direct to the general public.

All products contained within the JHS website are available throughout the UK and ROI from all good music stores and online retailers.

If you experience any difficulty in obtaining the products you require please complete the Contact Us form below.

Specifications, colours, package contents and pricing are subject to change without prior notice.

Registered office:
John Hornby Skewes & Co. Ltd.
Salem House, Parkinson Approach, Garforth, Leeds LS25 2HR, UK.

Tel: +44 (0) 113 286 5381

Sorry - Rich has already done this ! (grovel grovel)

😎

Edited July 15, 2021 by taunton-hobbit

[Cosmo Valdemar]

Cheers all. I'll email them, see what happens. 

I actually bought the strings from Amazon but by the time I'd put them on the bass my 4 week returns window was passed.

[Cosmo Valdemar]

Let's add JHS to the 'great customer service' list... just got this email from them:

 

 

 

JHS is the UK/EU distributor for Dean Markley strings.

 

We are sorry to hear that you have received a set of bass strings with a defective E string.

 

If you can confirm to us the product code of the string set you purchased from amazon, then we can provide you a brand new set free of charge.

 

Also let us have your address so we can post the set out to you asap.

 

Thank you for contacting us!

[police squad]

1 minute ago, Cosmo Valdemar said:

Let's add JHS to the 'great customer service' list... just got this email from them:

 

 

 

JHS is the UK/EU distributor for Dean Markley strings.

 

We are sorry to hear that you have received a set of bass strings with a defective E string.

 

If you can confirm to us the product code of the string set you purchased from amazon, then we can provide you a brand new set free of charge.

 

Also let us have your address so we can post the set out to you asap.

 

Thank you for contacting us!

Well done JHS. They are a great company to deal with. Their current MD used to be a sales rep for them back in the late 80s early 90s.