Supernaut Posted October 17, 2021 Share Posted October 17, 2021 Has anyone ordered a bass off there recently? Any issues or problems returning it? Quote Link to comment Share on other sites More sharing options...
PaulWarning Posted October 17, 2021 Share Posted October 17, 2021 I bought a cheap acoustic guitar from there last year, returned once because of a fault, the replacement had the action as high a Mount Everest, at that point I gave up and asked for my money back, no problems at all Quote Link to comment Share on other sites More sharing options...
danweb22 Posted October 17, 2021 Share Posted October 17, 2021 I’ve returned a few things to them and no problem, the return dept address is in the U.K. even though some of their stuff comes from abroad Quote Link to comment Share on other sites More sharing options...
Munurmunuh Posted October 17, 2021 Share Posted October 17, 2021 (edited) Online, I bought a multieffects unit from them. It was dead on arrival. Their online customer service moves very slowly, so I returned it in person and zero attempt was made to exchange rather than refund. Edited October 17, 2021 by Ricky Rioli Quote Link to comment Share on other sites More sharing options...
lozkerr Posted November 3, 2021 Share Posted November 3, 2021 Just bought a Behringer lighting desk from them. It turned up on time today but it looks like an ex-display unit as the rack ears were fitted, there was no internal packaging and the mains cable and manual were missing. If I didn't need it for a gig on Saturday, I'd have already sent it back. Not overly impressed. Quote Link to comment Share on other sites More sharing options...
Bassfinger Posted November 6, 2021 Share Posted November 6, 2021 Their customer service has a good rep. Our new PA was missing a few leads, so we contacted them and there was no hassle - just profuse apologies and new leads by 24 hour courier the next day. Quote Link to comment Share on other sites More sharing options...
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