Brian18242 Posted October 18, 2021 Share Posted October 18, 2021 Has anyone ordered from this shop recently as I'm trying to find out if I will be charged VAT when bringing the guitar into the UK? I think they are based in the Netherlands, but I have heard mixed reports of no VAT charged? Can't see anything on the website to indicate that? Looking to order a bass at £2000+ so don't want any surprises when it arrives 😂 Quote Link to comment Share on other sites More sharing options...
HazBeen Posted October 18, 2021 Share Posted October 18, 2021 They will not charge NL VAT, you will however receive a customs charge of UK VAT, PLUS HANDLING. I’d recommend going Thomann (and I live in NL). Quote Link to comment Share on other sites More sharing options...
BassBunny Posted October 18, 2021 Share Posted October 18, 2021 It states on their website that "all prices include 20% VAT unless otherwise stated", so there shouldn't be any other charges. Worth checking first though. Quote Link to comment Share on other sites More sharing options...
Brian18242 Posted October 18, 2021 Author Share Posted October 18, 2021 Thanks for the response. Hopefully no additional charges this end, but have emailed direct to confirm. Quote Link to comment Share on other sites More sharing options...
HazBeen Posted October 18, 2021 Share Posted October 18, 2021 (edited) 39 minutes ago, BassBunny said: It states on their website that "all prices include 20% VAT unless otherwise stated", so there shouldn't be any other charges. Worth checking first though. Cross Border tax legislation would beg to differ…. But regardless, I have seldom bought from a more disorganised, impersonal shop ever. They rarely get any of my money. Edited October 18, 2021 by HazBeen 1 Quote Link to comment Share on other sites More sharing options...
HazBeen Posted October 18, 2021 Share Posted October 18, 2021 https://www.kvk.nl/english/brexit/vat-on-goods-after-brexit/ Quote Link to comment Share on other sites More sharing options...
Jonesy Posted October 19, 2021 Share Posted October 19, 2021 I bought a bass off of them a few months ago and didn't have any surprise charges, it arrives pretty quickly too. They've got a pretty generous returns policy too (think it's 90 days?), I ended up sending it back and getting a refund without a hitch. I think I've read a thread here where a few people have had issues with them, but my experience has been fine. Quote Link to comment Share on other sites More sharing options...
BassApprentice Posted October 19, 2021 Share Posted October 19, 2021 I could be wrong, but I'm sure I read they have a UK and and NL based warehouse. Item shows as in stock but doesn't say where its in stock so could be UK (no charge) or NL (potential charge) I think Thomann have worked out a system of calculating all the charges and incorporating them into the price you initially pay Quote Link to comment Share on other sites More sharing options...
BassBunny Posted October 19, 2021 Share Posted October 19, 2021 10 hours ago, HazBeen said: Cross Border tax legislation would beg to differ…. But regardless, I have seldom bought from a more disorganised, impersonal shop ever. They rarely get any of my money. Didn't VAT legislation in the EU change on 1st May? That was when Thomann and a couple of companies I buy wine from in the EU started charging "all inclusive" prices. Quote Link to comment Share on other sites More sharing options...
Supernaut Posted October 19, 2021 Share Posted October 19, 2021 You're buying a £2k bass blind? Wow. Quote Link to comment Share on other sites More sharing options...
acidbass Posted October 19, 2021 Share Posted October 19, 2021 They have a UK address in Romford I think - the price you see on the website is the price you pay, with no additional duty etc. However, they are a shambles of a company. I have been trying to return a faulty item to them for months and just keep hitting brick wall after brick wall. I would not do business with them again. 1 Quote Link to comment Share on other sites More sharing options...
BigRedX Posted October 19, 2021 Share Posted October 19, 2021 17 minutes ago, Supernaut said: You're buying a £2k bass blind? Wow. Distance selling regs allow you to return it for a refund within 28 days of purchase. Besides you'll get a much better idea of whether it's going to suit you then 30 minutes playing in a music shop will. 4 Quote Link to comment Share on other sites More sharing options...
Munurmunuh Posted October 19, 2021 Share Posted October 19, 2021 15 minutes ago, acidbass said: they are a shambles of a company. I have been trying to return a faulty item to them for months and just keep hitting brick wall after brick wall. I would not do business with them again Absolutely this 1 Quote Link to comment Share on other sites More sharing options...
Dosi Y'Anarchy Posted October 19, 2021 Share Posted October 19, 2021 I've had positive experiences with them, but I've not had to return anything, so not had to put their customer service skills to the yet. Quote Link to comment Share on other sites More sharing options...
acidbass Posted October 19, 2021 Share Posted October 19, 2021 37 minutes ago, Dosi Y'Anarchy said: I've had positive experiences with them, but I've not had to return anything, so not had to put their customer service skills to the yet. I hope you never have to! Makes sense now why they are cheaper than most competitors. Quote Link to comment Share on other sites More sharing options...
Munurmunuh Posted October 19, 2021 Share Posted October 19, 2021 23 minutes ago, acidbass said: I hope you never have to! Makes sense now why they are cheaper than most competitors. I came to conclusion that their customer service communications were all automated computer-generated BS. I tried shopping with them twice, received nothing twice, and got a PayPal refund twice. Heaven knows what trying to return anything would be like. Quote Link to comment Share on other sites More sharing options...
Ed_S Posted October 19, 2021 Share Posted October 19, 2021 I’m personally yet to have any problems with them. My last order arrived a couple of weeks ago and the time before was only back in April; both arrived really well packaged with no delays (and plenty of automated email updates) and no hidden charges. I last needed to return anything to them back in mid-2018 but it was a problem-free experience at that point. Shame if they aren’t managing to give everyone the same treatment as some of their deals can be very keen. Quote Link to comment Share on other sites More sharing options...
neepheid Posted October 19, 2021 Share Posted October 19, 2021 7 hours ago, Supernaut said: You're buying a £2k bass blind? Wow. 6 hours ago, BigRedX said: Distance selling regs allow you to return it for a refund within 28 days of purchase. Besides you'll get a much better idea of whether it's going to suit you then 30 minutes playing in a music shop will. This. It's not blind at all. Also bear in mind that some of us live hundreds of miles away from the nearest decent guitar shop with a bass selection worth a damn. The cost of returning a bass I buy online but don't like would be less than going somewhere to try it. Furthermore if you buy a bass in a physical shop then if I recall correctly they're under no legal obligation to take it back and refund you if you decide within a few days that it's not for you after all. They might do it out of courtesy but they're doing you a favour instead of being legally obligated to take it back. 2 Quote Link to comment Share on other sites More sharing options...
Supernaut Posted October 19, 2021 Share Posted October 19, 2021 I find that happens to me all the time. I go to a shop, try a bass out, realise I do not like it but buy it anyway. Oh, wait a minute. 😁 1 Quote Link to comment Share on other sites More sharing options...
Mudpup Posted October 19, 2021 Share Posted October 19, 2021 10 hours ago, acidbass said: They have a UK address in Romford I think - the price you see on the website is the price you pay, with no additional duty etc. However, they are a shambles of a company. I have been trying to return a faulty item to them for months and just keep hitting brick wall after brick wall. I would not do business with them again. I think this may be DV247 rather than Bax Shop. The UK bit of Bax Shop is in Folkestone. Quote Link to comment Share on other sites More sharing options...
sammybee Posted October 19, 2021 Share Posted October 19, 2021 I've ordered quite a bit of stuff over the past 2-3 years from them, never had any issues, stuff gets ordered on website, arrives a couple of days later well packed. Quote Link to comment Share on other sites More sharing options...
Woodinblack Posted October 20, 2021 Share Posted October 20, 2021 Bax charge vat on their website, and no additional charges are made when they deliver. Well, if they deliver. Quote Link to comment Share on other sites More sharing options...
BigRedX Posted October 20, 2021 Share Posted October 20, 2021 14 hours ago, Supernaut said: I find that happens to me all the time. I go to a shop, try a bass out, realise I do not like it but buy it anyway. Oh, wait a minute. 😁 No. It's when you try a bass out in the shop. Think you like it enough to buy it, but once you've spent a couple of days with it really playing it, you realise that there things about it that you simply can't get on with. It's happened to me the last time I bought a bass from a shop (about 16 years ago). Once I got it home I found that it didn't hang on the strap in a way I found comfortable and that when on the strap the G-string machine head was out of easy reach. The output was very low compared to all my other basses and the sound a bit on the thin side. These were all things that it would have been almost impossible to discover in the shop, but were very apparent after a couple of days of really putting the bass through it's passes. Had I got this bass from an on-line retailer I could have sent it straight back once I knew it wasn't for me. Instead I tried living with it's short-comings for a month or two, decided that I couldn't and then spent another 3 months dealing with tyre-kickers on Basschat before I was finally able to sell it on. It's replacement bought on the strength a couple of recommendations and some nice photos was exactly what I needed. 2 Quote Link to comment Share on other sites More sharing options...
Woodinblack Posted October 20, 2021 Share Posted October 20, 2021 On 19/10/2021 at 10:15, acidbass said: However, they are a shambles of a company. I have been trying to return a faulty item to them for months and just keep hitting brick wall after brick wall. I would not do business with them again. Oh I had no trouble returning something to them. Well, apart from hermes lost it, and it took them a month before they would acknowledge that hermes lost it, then it took them another month to do something about it. Still, at least it gives you a phone call to look forward to every day! Quote Link to comment Share on other sites More sharing options...
PTB Posted October 21, 2021 Share Posted October 21, 2021 I have just returned something to them via Hermès. Hoping I have a better experience than some of you have. 1 Quote Link to comment Share on other sites More sharing options...
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