gyrus Posted November 26, 2021 Share Posted November 26, 2021 Hi! I’m not sure if this is the right place in BC to post this, but I would like to seek your advice regarding my situation. I purchased an item online from Dawsons Music last 17/11/2021 but I haven’t received the item until now (i.e. at the time of this writing, 26/11/2021). I have sent them three emails and I have sent a message in their Facebook page, but it looks like all I am receiving are automated replies. I also tried calling their phone number but the automatic voice reply says the party I am calling cannot receive a call from my location. This is my first time to buy online from Dawsons Music. I’m really concerned that my purchase would be a failure. Let alone, I won’t get my money back. May I request for your advice on what should I do next to follow up my online purchase? Any help or suggestion will be very much appreciated. Thank you in advance. Quote Link to comment Share on other sites More sharing options...
BassAdder60 Posted November 26, 2021 Share Posted November 26, 2021 Didn’t they go into receivership this year ?? Im sure they went out of business or they closed the stores Quote Link to comment Share on other sites More sharing options...
BassAdder60 Posted November 26, 2021 Share Posted November 26, 2021 If you paid via credit card you are protected Call the credit card company and explain and request a reversal of the payment Quote Link to comment Share on other sites More sharing options...
nekomatic Posted November 26, 2021 Share Posted November 26, 2021 (edited) 35 minutes ago, BassAdder27 said: If you paid via credit card you are protected Call the credit card company and explain and request a reversal of the payment This is true if the value of the purchase was £100 or more. The technical term is ‘a Section 75 claim’. It’s only been seven working days though. Was the item shown as in stock and what did they say the delivery time would be? I assume you haven’t had an email saying it’s been despatched? Dawsons did go bust earlier in the year and the business was bought out and reopened (but without most of the high street shops) as I remember it. I’m sure it’s discussed on the forum if you search. Edited November 26, 2021 by nekomatic 75 1 Quote Link to comment Share on other sites More sharing options...
gyrus Posted November 26, 2021 Author Share Posted November 26, 2021 (edited) Thank you for all your replies. I never knew they went out of business as their website still posts Black Friday deals. I paid via PayPal. I hope it’s not too late for me to get my money back. Edited November 26, 2021 by gyrus Quote Link to comment Share on other sites More sharing options...
nekomatic Posted November 26, 2021 Share Posted November 26, 2021 (edited) They went out of business but are back in business under new ownership. Did you get an email confirming they had received your order? If you literally can’t get any response out of Dawson‘s then I expect you will be able to raise a claim with PayPal. I think you’ll probably have to wait until a couple of weeks after the date of your order, but you can go and look it up on PayPal’s site. Edited November 26, 2021 by nekomatic more stuff 1 Quote Link to comment Share on other sites More sharing options...
Velarian Posted November 26, 2021 Share Posted November 26, 2021 On Companies House it shows a charge being registered in September by a finance company. This suggests that they’ve refinanced the business and therefore should be ok. I wouldn’t worry too much at this stage and presumably PayPal provides some protection? I would always recommend paying by credit card for anything over £100 for the S75 protection mentioned by @nekomatic above. Even if you have the money to pay upfront. Just pay by credit card and then pay the credit card off straight away, you still get the protection. 1 Quote Link to comment Share on other sites More sharing options...
BaldyBlues Posted November 30, 2021 Share Posted November 30, 2021 On 26/11/2021 at 15:26, gyrus said: I purchased an item online from Dawsons Music last 17/11/2021 but I haven’t received the item until now (i.e. at the time of this writing, 26/11/2021). Any update? Has it arrived? I'm in a similar position, so hoping for good news. Quote Link to comment Share on other sites More sharing options...
Dosi Y'Anarchy Posted December 1, 2021 Share Posted December 1, 2021 I ordered a cheap compressor from them last week, it's still not been dispatched which isn't great but it's been a busy week for business. I emailed them yesterday and haven't gotten a response as yet. To be honest, this isnt filling me with confidence. Quote Link to comment Share on other sites More sharing options...
BaldyBlues Posted December 2, 2021 Share Posted December 2, 2021 On 30/11/2021 at 14:36, BaldyBlues said: Any update? Has it arrived? I'm in a similar position, so hoping for good news. Update - not sure if it was just taking time going through their processes, or whether messaging them yesterday on Facebook had an effect, but by end of yesterday my order showed as dispatched, and I now have a tracking number. So in some cases at least, orders are getting fulfilled. Quote Link to comment Share on other sites More sharing options...
gyrus Posted December 2, 2021 Author Share Posted December 2, 2021 (edited) On 30/11/2021 at 14:36, BaldyBlues said: Any update? Has it arrived? I'm in a similar position, so hoping for good news. At the time of this writing, I still have not received what I bought. However, when I logged on the website, it says my item has been despatched... but I do not have any tracking number. I shall update this thread if and when I receive it. Edited December 2, 2021 by gyrus Quote Link to comment Share on other sites More sharing options...
Dosi Y'Anarchy Posted December 3, 2021 Share Posted December 3, 2021 I had an email back yesterday saying they are struggling for couriers and asking if i was happy to wait. I asked what the Eta is and I've had nothing back as yet. There are notes on their emails stating that they are low on staff and it may take a few days to respond 1 Quote Link to comment Share on other sites More sharing options...
AndyTravis Posted December 3, 2021 Share Posted December 3, 2021 @gyruscan you PM me your order number, see if I can do something. 1 Quote Link to comment Share on other sites More sharing options...
AndyTravis Posted December 3, 2021 Share Posted December 3, 2021 The long and short of it as I understand (as a former employee 2003-2014) soon after my time was done there, the company started to go wrong - The head guy who’d run it as a successful business for years had retired and the people left to run it didn’t have a clue. They went under, a private equity firm jumped in and sold a load of assets (the head office building in Warrington, for example). A guy who owns a brass and woodwind business in Manchester took over about 12/18 months ago. Distributors and brands, burned by the behaviour of the private equity company, unpaid bills and retained stock were reluctant to get involved with the ‘new’ Dawsons and things never really recovered to the point where they could trade effectively. The reviews on Google all tell the same story - all from 2 years ago up until today, there is no way a company in this day and age can turn around that tarnished a reputation. A real shame, not least for the 65/70 staff who were let go. The only remaining store is Chester, there are 4 shop staff (2 former colleagues and 2 who came after my time). I don’t know what they’re stocking, or what the deal is with orders…I’d love to say something more positive. But I won’t. 2 Quote Link to comment Share on other sites More sharing options...
Dosi Y'Anarchy Posted December 3, 2021 Share Posted December 3, 2021 Yeah they got back to me on my order today saying they just couldn't give me an Eta for delivery so I requested they cancel the order, which they have. They were very apologetic but ultimately something must be pretty wrong if they can't get a pedal out in the post. I would understand if the pedal was out of stock and needed a special order but this isn't what they have told me is the issue. 1 Quote Link to comment Share on other sites More sharing options...
gyrus Posted December 3, 2021 Author Share Posted December 3, 2021 11 hours ago, AndyTravis said: @gyruscan you PM me your order number, see if I can do something. Hi, Andy! Thank you for your reply to this thread. I just sent you a PM containing my order number. Your help will be greatly appreciated. Quote Link to comment Share on other sites More sharing options...
gyrus Posted December 3, 2021 Author Share Posted December 3, 2021 4 hours ago, Dosi Y'Anarchy said: Yeah they got back to me on my order today saying they just couldn't give me an Eta for delivery so I requested they cancel the order, which they have. They were very apologetic but ultimately something must be pretty wrong if they can't get a pedal out in the post. I would understand if the pedal was out of stock and needed a special order but this isn't what they have told me is the issue. How and where did they reply to you? Via email, Facebook messenger, by phone call, or by other means? Quote Link to comment Share on other sites More sharing options...
AndyTravis Posted December 3, 2021 Share Posted December 3, 2021 1 hour ago, gyrus said: Hi, Andy! Thank you for your reply to this thread. I just sent you a PM containing my order number. Your help will be greatly appreciated. I have replied - not sure if my contact will be able to help, going off his last message 2 Quote Link to comment Share on other sites More sharing options...
Dosi Y'Anarchy Posted December 4, 2021 Share Posted December 4, 2021 12 hours ago, gyrus said: How and where did they reply to you? Via email, Facebook messenger, by phone call, or by other means? Via email: [email protected] 1 Quote Link to comment Share on other sites More sharing options...
Geek99 Posted December 4, 2021 Share Posted December 4, 2021 Well done @AndyTravisfor trying to assist 1 Quote Link to comment Share on other sites More sharing options...
AndyTravis Posted December 4, 2021 Share Posted December 4, 2021 I have messaged, had a response and got Alex an alternative email. 1 Quote Link to comment Share on other sites More sharing options...
naxos10 Posted December 4, 2021 Share Posted December 4, 2021 Nice one Andy. 1 Quote Link to comment Share on other sites More sharing options...
AndyTravis Posted December 4, 2021 Share Posted December 4, 2021 Sad to say - it really was a great company once. but it lost its way about 2015 1 Quote Link to comment Share on other sites More sharing options...
gyrus Posted December 6, 2021 Author Share Posted December 6, 2021 On 04/12/2021 at 11:03, AndyTravis said: I have messaged, had a response and got Alex an alternative email. Thanks, Andy. I have replied to your PM. Fingers crossed... I really hope everything will work out well. I do appreciate your help. Quote Link to comment Share on other sites More sharing options...
gyrus Posted December 6, 2021 Author Share Posted December 6, 2021 On 04/12/2021 at 09:16, Dosi Y'Anarchy said: Via email: [email protected] Thank you for sharing this email. I will keep this information in mind. At present, I am still hoping that things will work out well. 1 Quote Link to comment Share on other sites More sharing options...
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