Shout out to Fender

[pbasspecial]

I’ve had a couple of dodgy Fender leads for a couple of years. Finally got round the fixing one with my new soldering iron. The other had moulded jacks so no luck there. Got talking with a guitarist and he told me that they had lifetime guarantees. I gave their customer services a call quick, who asked me to email me in my info and a photo of the lead with the jacks cut off. Did it straightaway and within an hour they had replied and said a replacement lead is on its way. Assuming everything goes to plan, well done Fender. Great Customer service!!!

Might be worth rooting around in your old gig bags. 

[Paddy515]

Could you possibly pass on the contact email address please. Regards.

 

[pbasspecial]

Sure it’s: 

[email protected]

[Marvin]

That's fortuitous timing. I was going through my cables a few days ago and my Fender guitar cable doesn't work at all.

Cheers for the heads up

Edited December 8, 2021 by Marvin

[Chaosanator]

That's awesome, I was looking at fender leads just the other day. Think I'll buy one now!

[Reggaebass]

3 hours ago, pbasspecial said:

Might be worth rooting around in your old gig bags

Thanks for that, all mine are ok but it’s good to know 👍

[uk_lefty]

Awwww I binned one a few weeks back!!

 

I remember taking a Peavey cable back to the shop years after I'd bought it, I'd saved the cardboard sleeve that said "lifetime guarantee". The shop worker was puzzled but just accepted it and gave me a new lead then and there. 

[Lozz196]

Same, a few months back I chucked one, bah!

[Machines]

16 hours ago, pbasspecial said:

 I gave their customer services a call quick, who asked me to email me in my info and a photo of the lead with the jacks cut off.

 

 

Is it bad my initial thought was to do that in Photoshop ? 🙈

[mikel]

5 hours ago, Machines said:

 

Is it bad my initial thought was to do that in Photoshop ? 🙈

Nah. I was going to ask for a copy of the photo.

[pbasspecial]

Update:

The new lead from Fender has just arrived!!!

Thanks Fender (especially Ben for sorting by it out!)

[casapete]

Glad to see they’ve changed the type of plugs to something a bit more robust looking. 😊

[Marvin]

Did you need to provide any proof of purchase?

[Skybone]

That's great to hear, been using Fender leads for a good few years now, and find them to be excellent.

 

Recently bought some new ones, but the old ones were fine.

[pbasspecial]

42 minutes ago, Marvin said:

Did you need to provide any proof of purchase?

Nope 👍

[itu]

I use Neutrik. I do not have to send anything back. Just plug (s and cable) and play.

 

Yes yes, I had one defective silent plug, but that was maybe ten years ago. Or more.

[Lozz196]

2 hours ago, Skybone said:

That's great to hear, been using Fender leads for a good few years now, and find them to be excellent.

 

Recently bought some new ones, but the old ones were fine.

Same here, not particularly expensive but I find them to be of good quality and supple enough to not cause irritating shapes on the stage.

[Baker69]

I’ve only ever owned two Fender cables (both received with new Jazz Basses), both were crap and broke within a very short space of time.

 

 

 

 

[LITTLEWING]

I don’t even know where mine is, let alone if it still works. I was so disgusted with it the way it ‘rattled’ every time I moved around being microphonic I lobbed it in a drawer ages ago. Bought a curly Vox cable and it was everything the Fender wasn’t. Superb upgrade.

[Bolo]

OUT!!!

[MungoBass]

On 08/12/2021 at 14:28, pbasspecial said:

I’ve had a couple of dodgy Fender leads for a couple of years. Finally got round the fixing one with my new soldering iron. The other had moulded jacks so no luck there. Got talking with a guitarist and he told me that they had lifetime guarantees. I gave their customer services a call quick, who asked me to email me in my info and a photo of the lead with the jacks cut off. Did it straightaway and within an hour they had replied and said a replacement lead is on its way. Assuming everything goes to plan, well done Fender. Great Customer service!!!

Might be worth rooting around in your old gig bags. 

Thanks very much for sharing this. Great service from Ben at Fender - a nice new cable arrived today! 
 

 

Edited November 4, 2023 by MungoBass

[PaulThePlug]

Now solder on some new plugs!

Edited July 7, 2022 by PaulThePlug

[MungoBass]

Just now, PaulThePlug said:

Now solder on some new plugs!

Ha ha! I still have them….

[nilorius]

Cuclust clan.

[pbasspecial]

14 hours ago, nilorius said:

Cuclust clan.

Is this where Dyslexic Locusts join the KKK? 😂