Pea Turgh Posted December 28, 2021 Share Posted December 28, 2021 Hello, I’m in need of sending a bass, but the usual firms I use don’t cover musical instruments. Any recommendations please? Quote Link to comment Share on other sites More sharing options...
AndyTravis Posted December 28, 2021 Share Posted December 28, 2021 https://www.overlandexpress.co.uk/guitar-courier?fbclid=IwAR3eZWLAm8HVo02bu65DNptqrnqfHNGDdTsF7Hv36Ao-QuEZ131L-60VfH0 1 Quote Link to comment Share on other sites More sharing options...
Owen Posted December 28, 2021 Share Posted December 28, 2021 1 hour ago, AndyTravis said: https://www.overlandexpress.co.uk/guitar-courier?fbclid=IwAR3eZWLAm8HVo02bu65DNptqrnqfHNGDdTsF7Hv36Ao-QuEZ131L-60VfH0 And as a bonus, WAY cheaper on insuarance than Interparcel. 1 Quote Link to comment Share on other sites More sharing options...
AndyTravis Posted December 28, 2021 Share Posted December 28, 2021 2 minutes ago, owen said: And as a bonus, WAY cheaper on insuarance than Interparcel. I’ve never used this - I just remembered the ad on Facebook Quote Link to comment Share on other sites More sharing options...
Owen Posted December 28, 2021 Share Posted December 28, 2021 Insurance is £20 per £1000. I have used them 3 times. 1 1 Quote Link to comment Share on other sites More sharing options...
Pea Turgh Posted December 28, 2021 Author Share Posted December 28, 2021 They appear to be a 3rd party jobby - nothing specific about instrument insurance. Parcelforce appear in there, and their t&cs say instruments not covered. Was there a firm Basschat recommended before? My search skills are lacking. Quote Link to comment Share on other sites More sharing options...
Pea Turgh Posted December 28, 2021 Author Share Posted December 28, 2021 Eurosender - £908. I’ll pass! 2 Quote Link to comment Share on other sites More sharing options...
Dood Posted December 28, 2021 Share Posted December 28, 2021 I’ve used Direct Courier Solutions and they have confirmed in writing that they insure instruments, but with any courier, close attention to packing is necessary. I pack everything like I am expecting it to be thrown out of a second floor window. 7 Quote Link to comment Share on other sites More sharing options...
uk_lefty Posted December 28, 2021 Share Posted December 28, 2021 45 minutes ago, Pea Turgh said: Was there a firm Basschat recommended before? There was a small discount, I'm not sure it was a recommendation. They were absolute turds to me when DPD lost a bass I sent for over a month. APC insure musical instruments but it's pot luck which of their branches will take something the length of a bass in a hard case plus packaging. Some depots do, some don't. 1 Quote Link to comment Share on other sites More sharing options...
fretmeister Posted December 28, 2021 Share Posted December 28, 2021 Anyone you like, then get a separate policy with https://www.secursus.com/en-gb/?gclid=CjwKCAiAiKuOBhBQEiwAId_sK6k9uiNzXTOAnsfEoXHv8uUIF7mwvRXLHfQu58UBLqc6WnwmOIcDWRoCaNIQAvD_BwE 1 Quote Link to comment Share on other sites More sharing options...
jezzaboy Posted December 28, 2021 Share Posted December 28, 2021 (edited) 3 hours ago, Pea Turgh said: They appear to be a 3rd party jobby - nothing specific about instrument insurance. Parcelforce appear in there, and their t&cs say instruments not covered. Was there a firm Basschat recommended before? My search skills are lacking. I have nothing to do with Overland Exp but what I will say is the one time I had a problem (and I shipped quite a lot with them) you can actually speak to them and they will go out of their way to sort out any issue, as they did on this one occasion. (It wasnt the couriers fault, it was the shop`s). Having said that, I never needed to use their insurance but I would imagine the service level would be the same. Give them a bell and a real human will keep you right re their cover. Edited December 28, 2021 by jezzaboy 1 Quote Link to comment Share on other sites More sharing options...
Pea Turgh Posted December 28, 2021 Author Share Posted December 28, 2021 Thanks for all the assistance chaps! I booked with Overland Express, so Parcelforce will do the carrying, and I’ve insured it through Secersus. Obviously best if it’s not needed, but I’ve had a drum destroyed before now, so don’t fancy sending something unprotected! 1 Quote Link to comment Share on other sites More sharing options...
Owen Posted December 28, 2021 Share Posted December 28, 2021 3 hours ago, fretmeister said: Anyone you like, then get a separate policy with https://www.secursus.com/en-gb/?gclid=CjwKCAiAiKuOBhBQEiwAId_sK6k9uiNzXTOAnsfEoXHv8uUIF7mwvRXLHfQu58UBLqc6WnwmOIcDWRoCaNIQAvD_BwE I have just checked secursus out. This is the new way of doing things. 1 Quote Link to comment Share on other sites More sharing options...
fretmeister Posted December 28, 2021 Share Posted December 28, 2021 1 hour ago, owen said: I have just checked secursus out. This is the new way of doing things. it’s the preferred method over on thefretboard forum. Quote Link to comment Share on other sites More sharing options...
Owen Posted December 28, 2021 Share Posted December 28, 2021 21 minutes ago, fretmeister said: it’s the preferred method over on thefretboard forum. We have been lagging behind. Quote Link to comment Share on other sites More sharing options...
fretmeister Posted December 28, 2021 Share Posted December 28, 2021 8 minutes ago, owen said: We have been lagging behind. Guitarists have to be better at something I suppose! Quote Link to comment Share on other sites More sharing options...
howdenspur Posted December 28, 2021 Share Posted December 28, 2021 (edited) Just set up a Secursus account, Article 6.2 (exclusions) of the Shipping Insurance Conditions is a bit of a bummer though, "ITEMS SHIPPED THAT ARE SOLD/PURCHASED ON AN ONLINE MARKETPLACE BY INDIVIDUALS. ONLY OFFICIAL BUSINESSES WILL BE COVERED." (Their caps not mine). Pity as they seemed quite relaxed on the usual "guitar must be packed in a hard case" thing. Edited December 29, 2021 by howdenspur Clarification 1 Quote Link to comment Share on other sites More sharing options...
Bilbo Posted December 29, 2021 Share Posted December 29, 2021 22 hours ago, Pea Turgh said: They appear to be a 3rd party jobby - nothing specific about instrument insurance. Parcelforce appear in there, and their t&cs say instruments not covered. Was there a firm Basschat recommended before? My search skills are lacking. I spoke to them today. They (Overland Express) said they insure the parcel, Parcel Force are just the carrier. 1 Quote Link to comment Share on other sites More sharing options...
Pea Turgh Posted December 29, 2021 Author Share Posted December 29, 2021 53 minutes ago, Bilbo said: I spoke to them today. They (Overland Express) said they insure the parcel, Parcel Force are just the carrier. Oh right. Belt and braces then?! I often think I should have supervision. Quote Link to comment Share on other sites More sharing options...
Bilbo Posted December 31, 2021 Share Posted December 31, 2021 Bass delivered today by Parcel Force through Overland Express - 20 hours from Northumbria to Suffolk. Cost about £40 with insurance. I think that's pretty good. Quote Link to comment Share on other sites More sharing options...
Obrienp Posted January 9, 2022 Share Posted January 9, 2022 (edited) I have been having a really bad experience with Parcel Force, which is not quite over yet. I sold an amp and a bass just before year end. I sent one on the 30th and one on the 31st of December, both by Parcel Force Express 48 drop at Post Office. I knew they would not start moving until after the bank holiday but by the 5th they were still showing as collected and nothing more. I raised a case with them (not easy: hours online trying to get to chat with an agent). They did find them within 24 hours and they started to move. In the meantime one of my buyers had also started an enquiry and was told by Parcel Force that the parcel had not been dropped off yet and that he should contact the sender. This despite their own tracker showing it as “collected”. They had clearly been forgotten in my local depot. I don’t know what would have happened to them if I hadn’t kicked up a fuss: I even went to the Post Offices I dropped them at to get photos of their handover dockets. The parcels have now made their way to the buyers’ local depots but have not been delivered yet, despite expected delivery showing as the 6th on their tracker. I am just hoping they will be delivered tomorrow intact and not as a pile of pieces! I learnt a lot about Parcel Force, during this process, from the Post Office people I talked to. A lot of parcels go missing in their experience. Virtually none of them seem to be delivered on time. Parcel Force collections from nominated POs are very unreliable. One PO had an Express 24 package that wasn’t collected for 9 days! Now I appreciate that this might not apply to Parcel Force across the board but if you are in North Norfolk, I would recommend you avoid Parcel Force. I certainly won’t be using them again. I now need to try to get a refund out of them for delayed delivery and I hope I won’t be trying to get compensation for damaged goods! Update for the sake of fairness: the packages were eventually delivered on the 10th of January, so way outside the contracted time. Fortunately, both the amp and the bass were undamaged. Edited January 11, 2022 by Obrienp 1 1 Quote Link to comment Share on other sites More sharing options...
Gamble Posted March 8, 2022 Share Posted March 8, 2022 Has anyone had any experience of having to claim with Secursus? Quote Link to comment Share on other sites More sharing options...
Ian McFly Posted June 9, 2022 Share Posted June 9, 2022 When trying to get a quote with Overland, it says that there’s nothing available with the dimensions and weight I request. Does anyone know what is the best way to ship a bass within the UK? Quote Link to comment Share on other sites More sharing options...
Pea Turgh Posted June 9, 2022 Author Share Posted June 9, 2022 (edited) I think the trick these days is to buy only. Too much hassle to post! Edited June 9, 2022 by Pea Turgh 1 Quote Link to comment Share on other sites More sharing options...
Lozz196 Posted June 9, 2022 Share Posted June 9, 2022 (edited) I recently bought both a gigbag and a bass on here, both sent with Parcelforce to make the delivery. I work for The Post Office. The bass apparently couldn’t be delivered as there were more than one Post Office in the area. True I said, but only one at the address the sender had put on the item so please deliver it there. Ah yes, ok then. The gigbag was delivered to Royal Mail, clearly not the name of the company I work for, and not at the address on the package. It took a further week of dealing with Parcelforce before I got it. Both items had the full postal address on the labels. So I suppose my verdict is, avoid Parcelforce. Edited June 9, 2022 by Lozz196 2 Quote Link to comment Share on other sites More sharing options...
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