Bassman666 Posted February 15, 2022 Share Posted February 15, 2022 (edited) This is just a quick post regarding a new (to me) bass. Recently did a deal for my lovely xotic in exchange for a rather tasty looking overwater (which I believe used to live in this forum). The shop dropped the bass to my place and collected the other whilst I was at work. I got home to find although the bass is lovely, it has fret buzz on open A+B strings due to worn nut, and the truss rod nut was partially rounded. I contacted the shop who are going to pay for me to have repairs carried out. I also contacted Overwater and a few emails back and forth with to order some replacement parts, Chris and the team sent me the parts I needed completely free of charge! 😁 🤘 To say the bass is 15 years old and they are still happy to help me out like this is really above and beyond what I'd have expected. Great customer service like this is what keeps people using certain brands! Keep up the good work Overwater 😁 Edited February 16, 2022 by Bassman666 11 Quote Link to comment Share on other sites More sharing options...
Boodang Posted February 15, 2022 Share Posted February 15, 2022 As it's a 'rather tasty looking Overwater' how about a pic! 3 Quote Link to comment Share on other sites More sharing options...
Rich Posted February 15, 2022 Share Posted February 15, 2022 1 2 Quote Link to comment Share on other sites More sharing options...
Bassman666 Posted February 15, 2022 Author Share Posted February 15, 2022 Sorry chaps! Some of my terrible pictures a stock picture 1 Quote Link to comment Share on other sites More sharing options...
Rayman Posted February 15, 2022 Share Posted February 15, 2022 Overwater are awesome folks, Chris May is a legend. I spent an afternoon there many years ago getting my Progress 5 serviced. They let me just hang out and watch them work. Superb company and the basses are a thing of beauty. 4 Quote Link to comment Share on other sites More sharing options...
Downunderwonder Posted February 16, 2022 Share Posted February 16, 2022 Sending out a bass that buzzes and has a partially munted truss nut is not my idea of C.S. Maybe I expect too much of shops that put stuff up for sale online. Quote Link to comment Share on other sites More sharing options...
Mokl Posted February 16, 2022 Share Posted February 16, 2022 5 hours ago, Downunderwonder said: Sending out a bass that buzzes and has a partially munted truss nut is not my idea of C.S. Maybe I expect too much of shops that put stuff up for sale online. I believe he's saying he bought it from a shop, not from Overwater. If they had nothing to do with the transaction that sounds good service to me. The retailer perhaps less so! Lovely bass 1 1 Quote Link to comment Share on other sites More sharing options...
Downunderwonder Posted February 16, 2022 Share Posted February 16, 2022 (edited) 38 minutes ago, Mokl said: I believe he's saying he bought it from a shop, not from Overwater. If they had nothing to do with the transaction that sounds good service to me. The retailer perhaps less so! Lovely bass Must be so. OP introduced the bass coming from the shop detailing the above and beyond collection and delivery service, tying in with the thread title, so as you have detected I assumed Overwater's shop sent it out and then Overwater chief sorted it out. I wouldn't be buying any more basses from that shop without checking them out! Edited February 16, 2022 by Downunderwonder Quote Link to comment Share on other sites More sharing options...
Bassman666 Posted February 16, 2022 Author Share Posted February 16, 2022 (edited) Yeah I didn't buy it from Overwater which is why I was very pleased with them being so helpful.. The shop I bought it from have agreed to pay for me to have the parts replaced with my local luthier. But I agree, I already told them that its put me off ever buying from them again as the 'setup' they did was horrendous as they were trying to hide the buzzing by raising bridge saddles stupidly high! I've also edited the OP so hopefully it's not confusing.. Edited February 16, 2022 by Bassman666 Quote Link to comment Share on other sites More sharing options...
OliverBlackman Posted February 16, 2022 Share Posted February 16, 2022 If you decide to go down the route of a custom build with them I highly recommend. I’ve ended up with a bass far superior to a Fender at a similar price and I was able to choose the spec how I wanted (even though I went pretty standard) 6 Quote Link to comment Share on other sites More sharing options...
LeftyP Posted February 23, 2022 Share Posted February 23, 2022 I live about a ten minute walk from Overwater and have to walk on the other side of the street when passing in case my credit card drags me in! Quote Link to comment Share on other sites More sharing options...
Phill Posted February 23, 2022 Share Posted February 23, 2022 That's great to hear! Same experience here too. I was messing around with the centre detented pots on my Custom P5 & Did something to one of them & they sent a whole new knob, spring, instructions plus two allen keys to tighten them up too. Cant fault them! Quote Link to comment Share on other sites More sharing options...
stef030 Posted February 23, 2022 Share Posted February 23, 2022 been a overwater customer for a while had a couple of basses built was amazed at and continue to enjoy the service of chris,kirsty,martin and the team nothing is too much trouble, great company,great basses Quote Link to comment Share on other sites More sharing options...
4000 Posted February 23, 2022 Share Posted February 23, 2022 Chris May is a lovely man. I used to go up there quite a bit; he did the tour with me too. He also gave me a lift to the station when I bought a couple of basses once. We have differing ideas on instruments, tone and action height (he has said I use “guitar action”), but I’m sure we can both live with that. 😉 Quote Link to comment Share on other sites More sharing options...
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