franzbassist Posted March 1, 2022 Share Posted March 1, 2022 Is anyone else having problems with consistent string links from La Bella? White nylon flats have been my go to string on my fretless for years, but lately I’ve noticed there’s a huge variation in how long they can be. I use the extra long strings, which are (should be) 38” ball end to silk, but this latest set are some way short of that! Quote Link to comment Share on other sites More sharing options...
franzbassist Posted March 2, 2022 Author Share Posted March 2, 2022 Just had an email conversation with La Bella. Even though I have never had a set this short before they are "within acceptable tolerances" and so no action can be taken. Disappointing, but hey ho..... Quote Link to comment Share on other sites More sharing options...
Velarian Posted March 2, 2022 Share Posted March 2, 2022 That’s not a great customer support experience! 2 Quote Link to comment Share on other sites More sharing options...
franzbassist Posted March 2, 2022 Author Share Posted March 2, 2022 1 hour ago, Velarian said: That’s not a great customer support experience! Indeed, and I have just looked on their website to see if they mention tolerances on it. I can't find any reference as such: it just says extra long strings are 38£" long, and these aren't! Quote Link to comment Share on other sites More sharing options...
Velarian Posted March 2, 2022 Share Posted March 2, 2022 12 minutes ago, franzbassist said: Indeed, and I have just looked on their website to see if they mention tolerances on it. I can't find any reference as such: it just says extra long strings are 38£" long, and these aren't! Surely a breach of the Consumer Rights Act 2015 as they’re not fit for the purpose intended? Were they purchased from a UK seller? If so it might be worth raising the issue with them. Quote Link to comment Share on other sites More sharing options...
franzbassist Posted March 2, 2022 Author Share Posted March 2, 2022 5 minutes ago, Velarian said: Surely a breach of the Consumer Rights Act 2015 as they’re not fit for the purpose intended? Were they purchased from a UK seller? If so it might be worth raising the issue with them. Yes, I bought them from Bass Direct. Pinged an email to them straight away but no reply yet. They're my usual supplier so I am sure they'll come back at some point. 1 Quote Link to comment Share on other sites More sharing options...
Recommended Posts
Join the conversation
You can post now and register later. If you have an account, sign in now to post with your account.