knicknack Posted April 21, 2009 Share Posted April 21, 2009 Hey guys! Just wondering what all your experiences were buying from Thomann? I never have before today, and found their service pretty good! However, their methods of payment totally threw me... a German account number i needed to transfer to that wouldn't register with my bank, then they wouldn't accept my card, meaning i couldn't pay in any way for my purchase! Anyone else had these problems? Paddy Quote Link to comment Share on other sites More sharing options...
stu_g Posted April 21, 2009 Share Posted April 21, 2009 ive bought a guitar off them before and had no problems very quick and efficient no card probs either Quote Link to comment Share on other sites More sharing options...
Golchen Posted April 21, 2009 Share Posted April 21, 2009 I bought a bass a few years ago. Don't recall any problems. Paid with credit card and it turned up quickly. So you can't pay/haven't actually bought anything? Quote Link to comment Share on other sites More sharing options...
wotnwhy Posted April 21, 2009 Share Posted April 21, 2009 all i know about thomann is my friend ordered a bass from them. they sent the wrong one. he told them. they sent the right one. friend had 2 basses for the price of one.. Quote Link to comment Share on other sites More sharing options...
knicknack Posted April 21, 2009 Author Share Posted April 21, 2009 I bought the item in question, gave them card details, email back the next day saying they couldn't take my card, try again! So I ordered again, this time using their bank transfer option... but their details were not recognised by my bank! It's a shame, cause i like their service, but it would seem that i can't use them! Can't seem to get this anywhere else either:( Quote Link to comment Share on other sites More sharing options...
josh3184 Posted April 21, 2009 Share Posted April 21, 2009 weird, I've never had any problems there before! Quote Link to comment Share on other sites More sharing options...
High score Posted April 21, 2009 Share Posted April 21, 2009 (edited) [quote name='knicknack' post='468914' date='Apr 21 2009, 06:44 PM']Hey guys! Just wondering what all your experiences were buying from Thomann? I never have before today, and found their service pretty good! However, their methods of payment totally threw me... a German account number i needed to transfer to that wouldn't register with my bank, then they wouldn't accept my card, meaning i couldn't pay in any way for my purchase! Anyone else had these problems? Paddy[/quote] Bought quite a bit from them and always found them top notch. Only issue now of course is the euro/ ££ for pricing. In terms of service, first class. On the few times I've had to mail or call them, always had a quick response and their English is a lot better than my German . Don't understand your card issues. Their system has always accepted mine and been pretty idiot proof. Why don't you phone them up and find out what the problem is??? I would recommend them.......... Edited April 21, 2009 by High score Quote Link to comment Share on other sites More sharing options...
lemmywinks Posted April 21, 2009 Share Posted April 21, 2009 I ordered from them using a bank transfer (not online, cost me over a tenner but still cheaper than buying over here at the time) and got a fuss free service. Arrived very quickly and the bass played great straight out of the box. The only problem was Nat West messing it up at my end! Read a recent thread that said a bank refused a transaction cos it seemed out of character for the account holder, maybe ask your bank why the payment didn't go through? Quote Link to comment Share on other sites More sharing options...
~tl Posted April 21, 2009 Share Posted April 21, 2009 They don't accept payment by Switch/Maestro – which may be why your card didn't work. I was in a similar situation a while back, and RBS wanted £15 to do a bank transfer (they charge you if you go in to a branch to make a transfer and you can't do transfers out of the UK online or by phone – bloody swindle if you ask me). Luckily I have a Visa debit card on an old account, so transferred some money in to that and used that instead. The folk at Thomann were brilliant about it, they phoned me the day after I'd placed my order to tell me that they couldn't take the payment and were quick at responding to e-mails when I decided to use a different card instead of the bank transfer. Shame the £/€ rate has made things more expensive, because I've always been impressed with the service. Quote Link to comment Share on other sites More sharing options...
BigAlonBass Posted April 21, 2009 Share Posted April 21, 2009 One of the easiest online Stores I've ever dealt with, great customer service, quick despatch, constant notifications of location of orders, and easy payment methods. Never had a problem so I can't really comment on that bit. Quote Link to comment Share on other sites More sharing options...
knicknack Posted April 21, 2009 Author Share Posted April 21, 2009 well at least i'm now convinced that should i find a way to pay, the service will be top notch! Quote Link to comment Share on other sites More sharing options...
~tl Posted April 21, 2009 Share Posted April 21, 2009 [quote name='knicknack' post='468965' date='Apr 21 2009, 07:45 PM']well at least i'm now convinced that should i find a way to pay, the service will be top notch![/quote] Got a friend with a Visa card? Quote Link to comment Share on other sites More sharing options...
knicknack Posted April 21, 2009 Author Share Posted April 21, 2009 i wish! Quote Link to comment Share on other sites More sharing options...
yorks5stringer Posted April 21, 2009 Share Posted April 21, 2009 Just carefully inspect what they send you, something they told me that had been on display and never used had clealry been used..... Quote Link to comment Share on other sites More sharing options...
NancyJohnson Posted April 21, 2009 Share Posted April 21, 2009 [quote name='knicknack' post='468914' date='Apr 21 2009, 06:44 PM']Hey guys! Just wondering what all your experiences were buying from Thomann? I never have before today, and found their service pretty good! However, their methods of payment totally threw me... a German account number i needed to transfer to that wouldn't register with my bank, then they wouldn't accept my card, meaning i couldn't pay in any way for my purchase! Anyone else had these problems? Paddy[/quote] Mine seems to be isolated, but it was a nightmare [i]after [/i]payment. Ashdown 4x10. Arrived damaged (OK, possibly the fault of the courier) and spent ages trying to get Thomann to take product back. Their customer service was non-existent. Eventually they agreed, then the replacement product was lost in transit, to be located a couple of weeks later in a warehouse somewhere on the east coast. It was a bad experience and they offered no apology or incentive to use them again. Which I haven't. I suppose in their defence (and as this question has been raised previously), if you're ordering product that's small/lightweight you don't seem to have a problem... P Quote Link to comment Share on other sites More sharing options...
HeavyJay Posted April 22, 2009 Share Posted April 22, 2009 I ordered two LED par cans from them and they came quickly, were cheap and are great products. Would definitely use again. Quote Link to comment Share on other sites More sharing options...
dave_bass5 Posted April 22, 2009 Share Posted April 22, 2009 [quote name='BigAlonBass' post='468956' date='Apr 21 2009, 07:31 PM']One of the easiest online Stores I've ever dealt with, great customer service, quick despatch, constant notifications of location of orders, and easy payment methods. Never had a problem so I can't really comment on that bit. [/quote] Same experience here as well. My last 5 basses have come from thomanns and ive had two refunds, all no hassle and very quick. Quote Link to comment Share on other sites More sharing options...
Twigman Posted April 22, 2009 Share Posted April 22, 2009 I bought some accessories for my RME soundcard from Thomann - paid by Visa Superb fast delivery Would recommend - although they are expensive (moreso now the £ is worth so little € ) Quote Link to comment Share on other sites More sharing options...
peted Posted April 22, 2009 Share Posted April 22, 2009 I've bought a Warwick Rockstand and my Zoom H4 from Thomann.de and both times they've delivered perfectly. In fact I've found that the item tends to arrive well in advance of them taking payment for it! I believe I paid using my Mastercard. My initial line of thought from the payment issues you are having is - Are you trying to get the item delivered to an address which isn't the billing address for your payment card? It is quite normal for online stores to insist that at least your first purchase is delivered to the billing address of your card to try to prevent fraud. Just a thought. I've never had to deal with them aftersales though, but I've heard mostly great stories. If you do come across issues then they should definitely be resolved with a phone call, email is definitely not the medium of communication to be used when there is urgency. I'm sure they've got guys there that speak better English than I do! Quote Link to comment Share on other sites More sharing options...
Happy Jack Posted April 22, 2009 Share Posted April 22, 2009 I remember when Pav (Nancy Johnson) had his problem. I've bought a lot of stuff from Thomann over the last couple of years. Inevitably the more you buy, the more likely you are to have one 'go wrong'. In my experience, they're usually excellent. When things do go pear-shaped, just remember that you're dealing with a VERY large organisation and sometimes things do slip down the cracks between departments. Were it not for the horrible £/€ exchange rate, I'd happily be buying from Thomann still. Quote Link to comment Share on other sites More sharing options...
EdwardHimself Posted April 22, 2009 Share Posted April 22, 2009 [quote name='Twigman' post='469570' date='Apr 22 2009, 01:19 PM']I bought some accessories for my RME soundcard from Thomann - paid by Visa Superb fast delivery Would recommend - although they are expensive (moreso now the £ is worth so little € )[/quote] It used to be the case that they were a lot cheaper than uk shops, including delivery! But yeah the €xhange rate has really meant their prices taking a big long hike upwards. Quote Link to comment Share on other sites More sharing options...
pete.young Posted April 24, 2009 Share Posted April 24, 2009 The 'German' bank account number is an IBAN, or International bank Account Number. The details that Thoman just send me for an order included DE 19 7607 0024 0811 5008 00 That should translate into Sort Code: 76070024 Account no: 0811500800 Is that what you used? Quote Link to comment Share on other sites More sharing options...
knicknack Posted April 24, 2009 Author Share Posted April 24, 2009 In the end I just called up the bank, and the foreign affairs division sorted me out, seems lik the best way, at least you know your money has gone in the right direction! Happy ending afterall! Quote Link to comment Share on other sites More sharing options...
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