Cancelled purchase

[fleabag]

Bought an item online yesterday afternoon, and discovered i'd read the description wrong, after getting the email confirming purchase.

 

So i email them back after about 30 mins of purchase, cancelling the order, for the reason stated.  I get an email in return ( didnt expect one on a Sunday )  asking if

they could help with anything else, and if not, would i prefer a refund.

 

Sent a return email confirming i would prefer a refund. I get another reply stating ok.  This morning, i get another email confirming my purchase.

I was a bit confused, but soon after, i get an email from DPD saying we are collecting your parcel soon.

 

I phone this time, and speak to a person.  He says he doesnt know how i got the previous emails on a Sunday, as there's no one there. I read him the emails i got.

They're not signed by name, just Customer Services.

I give him the order number , my name and details, and he finds the previous day's cancellation and email communications from the company.

 

He says whoever sent the emails didn't sign off on the deal, despite me getting emails to say they would cancel, so the cancellation didn't go through.

This person on the phone says he will cancel the order.  I then get an email confirming the cancellation, and stating they have refunded my CC.

 

The email states i will receive £191 , but the order was £199.   I've realised they havent refunded the postage of £8.

 

Now i'm kind of ok with that, because it wasnt their fault, and they had booked a courier, but i have no idea whether the courier turned up first and was cancelled, or whether

the company managed to cancel the collection before the courier arrived.  If the courier had been cancelled in time, and didnt need to pick up the parcel, why have i been charged

for the delivery?  Or perhaps DPD charged the company the £8 for cancelling ?

 

Just curious. My mistake from the outset, so not going to make a fuss with them.

[tauzero]

Might be worth a polite email to them, just to clarify the position. They may have forgotten the refund or they may have had to pay the courier - in the former case, you should get the £8 back.

[Horizontalste]

I wouldn't be surprised if you end up with the refund & the item you cancelled 😳

[fleabag]

That wont happen, as i had an email from the courier DPD as well,  stating my collection was cancelled

[Horizontalste]

2 minutes ago, fleabag said:

That wont happen, as i had an email from the courier DPD as well,  stating my collection was cancelled

@fleabagjust as well mate, happened to me once & at first I felt like I'd won the lottery then the guilt set in & I had to do the right thing.

[fleabag]

Yes of course i'd send it back if that was the case, or rather,  i'd inform them and they arrange the collection.

[Waddo Soqable]

52 minutes ago, fleabag said:

Yes of course i'd send it back if that was the case, or rather,  i'd inform them and they arrange the collection.

Nah, go  "bass? What bass? I cancelled it mate" 

[TheGreek]

2 hours ago, Horizontalste said:

I wouldn't be surprised if you end up with the refund & the item you cancelled 😳

 

I've found that sometimes corporate incompetence can work in the customer's favour. 

My brother complained to NTL when they had the TV contract (before Virgin got the contract).

To reimburse him for their error they gave him all the channels,  including the film and the porn channels, supposedly for a month. 

They never turned this compensation off. I think he had this till Virgin took over.

 

Amazingly incompetent ...