fleabag Posted March 15, 2023 Share Posted March 15, 2023 (edited) Booked them direct ( no middle man ) on Tuesday to pickup a parcel , booking said collection will be Wednesday ( today now ) between 12-2pm, and delivery Friday to me. Take a wild guess ? Correct. They didnt turn up today. I knew it was a mistake booking a big name parcel chucker. I've had no updates from UPS at all about the parcel being collected. All I got was an email with a tracking number saying the parcel was being rescheduled, but didnt mention whether the collection was being changed or the delivery day. The tracking number didnt work when i clicked on it either. Probably because tracking numbers are useless until a parcel is collected I went through a silly rigmarole with their webchat, twice today, then to be told they couldnt update me with the tracking number i gave them, which they gave me in the first place ! 3rd time I eventually got a real person who i couldnt understand, and got no info why it wasnt collected when they said, and so with some language trouble, managed to get them to collect Friday. ( I think - agent's English was awful ) They wanted to do it Thursday, which i told them not to because my guy was not going to be in that day I despair at couriers in the UK. They're not worth the paper my grocery list is printed on. Edited March 15, 2023 by fleabag Quote Link to comment Share on other sites More sharing options...
fleabag Posted March 15, 2023 Author Share Posted March 15, 2023 (edited) The last time i used a courier was when i sent a guitar to Charlie Chandlers in London a week ago and used a really small outfit called Lenspeed Logistics. They were recommended by CC staff. They did a great job too. Great commuications from the Len the boss and his driver. Sadly they couldn't do this collection for me as they were fully booked till the 24th, otherwise i would have used them again Edited March 15, 2023 by fleabag Quote Link to comment Share on other sites More sharing options...
Mykesbass Posted March 15, 2023 Share Posted March 15, 2023 Well I now love them, as if they hadn't let you down I wouldn't have found Lenspeed who look to be exactly who I've been looking for for about 4 years! But yes, that's poor. Funnily enough, I've been let down by UPS booking direct, but always had good service from them when booking through an aggregator. Quote Link to comment Share on other sites More sharing options...
fleabag Posted March 15, 2023 Author Share Posted March 15, 2023 (edited) Well, i did use Interparcel first, but the price for UPS was £64. Booking UPS direct with extra large parcel option upto £1000 insurance was £15 Lenspeed specialise in musical instruments, guitars , valve amps, cabs etc, among other stuff like antiques , art. Though i must say they are nowhere near as cheap as the big parcel punters, but what price safety Edited March 15, 2023 by fleabag Quote Link to comment Share on other sites More sharing options...
TheGreek Posted March 15, 2023 Share Posted March 15, 2023 My local drivers are excellent - I have never had any issues with them. Unfortunately this hasn't been the case from other areas, failed collections, rescheduling for no reason, BS excuses, I think that it is a bit of a postcode lottery. Quote Link to comment Share on other sites More sharing options...
Mykesbass Posted March 15, 2023 Share Posted March 15, 2023 1 minute ago, fleabag said: Well, i did use Interparcel first, but the price for UPS was £64. Booking UPS direct with extra large parcel option upto £1000 insurance was £15 Lenspeed specialise in musical instruments, guitars , valve amps, cabs etc, among other stuff like antiques , art. Yes, it's small bits of furniture I need to send out. Will talk to them soon, so many thanks for flagging them up. 1 Quote Link to comment Share on other sites More sharing options...
Mykesbass Posted March 15, 2023 Share Posted March 15, 2023 1 minute ago, TheGreek said: My local drivers are excellent - I have never had any issues with them. Unfortunately this hasn't been the case from other areas, failed collections, rescheduling for no reason, BS excuses, I think that it is a bit of a postcode lottery. Likewise, but the problems are at the booking stage. Quote Link to comment Share on other sites More sharing options...
fleabag Posted March 15, 2023 Author Share Posted March 15, 2023 (edited) 4 minutes ago, Mykesbass said: Yes, it's small bits of furniture I need to send out. Will talk to them soon, so many thanks for flagging them up. That's their bag and i guess the furniture is valuable otherwise not worth it. Any guitar is £55, they dont need a value, or even a carboard box, weight or dimensions. Just the original case or a case of some description for the guitar in question Edited March 15, 2023 by fleabag 1 Quote Link to comment Share on other sites More sharing options...
fleabag Posted March 15, 2023 Author Share Posted March 15, 2023 @Mykesbass I just looked at their pamphlet and i should say, that the fixed guitar price of 55 quid ( i dont know about furniture ) is restricted to the large area of central England Scotland, Wales , and extreme South, Southwest, Southeast England is price on request Quote Link to comment Share on other sites More sharing options...
Mykesbass Posted March 15, 2023 Share Posted March 15, 2023 2 hours ago, fleabag said: @Mykesbass I just looked at their pamphlet and i should say, that the fixed guitar price of 55 quid ( i dont know about furniture ) is restricted to the large area of central England Scotland, Wales , and extreme South, Southwest, Southeast England is price on request Yes, was very impressed with their very upfront pricing. £89 to any of that central area, a bit more inside M25, and ask for price elsewhere. Could work very nicely for my plans. Quote Link to comment Share on other sites More sharing options...
fleabag Posted March 17, 2023 Author Share Posted March 17, 2023 Here we go.. Friday has come and gone and no sign of UPS. No update like ' we couldnt pick up your parcel ' just nothing Go figure. Refund time, i reckon. A$$HOLES Quote Link to comment Share on other sites More sharing options...
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