acidbass Posted March 30, 2023 Share Posted March 30, 2023 Hi all Just a note of a positive experience with Hipshot that I had lately I bought a Supertone bridge for my Gibson SG Bass that simply would not intonate correctly - I could get it close, but not exact. This was due to the intonation bridge screws not being short enough. I needed to lengthen the string a bit further than they allowed, which wasn't possible as the saddles are closed and therefore can only be moved back to the limit of the screw (probably not explaining this correctly!) I contacted Hipshot and they sent me four shorter intonation screws for free which solved the problem. Probably not going to break the bank for them but it's nice to see they care and were very helpful. Hope this helps someone in future Danny 12 Quote Link to comment Share on other sites More sharing options...
TheGreek Posted March 30, 2023 Share Posted March 30, 2023 Big up the good guys!! Nice to hear who's providing good service. Quote Link to comment Share on other sites More sharing options...
LeftyJ Posted March 31, 2023 Share Posted March 31, 2023 Hipshot are awesome! I've been in touch with them too, one of their designers is a lefty bass player who is a member on Leftybassist.com and he has been incredibly helpful to several members with lefty-specific questions. He also regularly sells lefty basses there with testfit Hipshot products, most recently this one. He helped me acquire some Hipshot keychains with cloverleaf tuning keys once that are cool as heck! Quote Link to comment Share on other sites More sharing options...
EBS_freak Posted March 31, 2023 Share Posted March 31, 2023 Hipshot are amazing. I send an email questioning saddle and string length for intonation... and totally unprompted, through the post I got so many spares and bits and bobs so I could work out exactly what I needed. Spectacular! Quote Link to comment Share on other sites More sharing options...
lidl e Posted March 31, 2023 Share Posted March 31, 2023 wherr arr you guys ordering hipshotmstuff from? any particular sites? Any you know in the EU? they have a set of tuners i want. Quote Link to comment Share on other sites More sharing options...
bartelby Posted March 31, 2023 Share Posted March 31, 2023 Hipshot are great. They sent me a new lever for a 20 year old D-tuner for free. The old one had been worn away. Quote Link to comment Share on other sites More sharing options...
acidbass Posted March 31, 2023 Author Share Posted March 31, 2023 14 minutes ago, lidl e said: wherr arr you guys ordering hipshotmstuff from? Bass Direct for me. I think I ordered tuners from Thomann once too. 1 Quote Link to comment Share on other sites More sharing options...
lidl e Posted March 31, 2023 Share Posted March 31, 2023 6 minutes ago, acidbass said: Bass Direct for me. I think I ordered tuners from Thomann once too. Thomann dont have the ones i need. I wonder if theyd do a special order... Although i will be in london in two weeks. Quote Link to comment Share on other sites More sharing options...
Bolo Posted March 31, 2023 Share Posted March 31, 2023 Not the costumer service but the product is below par for me. 'gold plated' ultra lite tuners started flaking off the plating at first use. Quote Link to comment Share on other sites More sharing options...
Recommended Posts
Join the conversation
You can post now and register later. If you have an account, sign in now to post with your account.