Ashdown issues

[Grezza 1]

Hi I have an Ashdown Evo RM 500 that has just distorted and faded sound wise after a few minutes of rehearsing at a medium volume, feels like an output issue as all else seems to be working, anyone else had this issue?
Thanks Graham 

[Machines]

Not had that with mine, but Ashdown will try and fix it for you if you contact them and generate an RMA for a service, drop an email to [email protected]

[Grezza 1]

Thanks Machines 👍much appreciated 

Graham

[Lozz196]

I had an issue with my RM500, no output at all. Rang Ashdown and Dave very patiently reminded me of the Headphones button on the rear panel. I’m sure they’ll sort it for you @Grezza 1

[Grezza 1]

Thanks Lozz, 👍I’ve just spoken with Dave and he’s happy to have a look for me so it’s on its way 🤞

Graham

[Beedster]

Customer service doesn't come better than Ashdown 👍

[Grezza 1]

Hi Chris I’m feeling this myself, pretty impressive so far 👏

[Ruiner]

I had the exact same issue with mine.

Contacted them and got an RMA.  Was fixed and returned all for a very reasonable price after a week or so.  Great service.

[TheGreek]

3 hours ago, Beedster said:

Customer service doesn't come better than Ashdown 👍

 

Any time I've had to contact Ashdown I've had a positive outcome. 

 

Surreal when compared to some other companies. 

[Reggaebass]

I’ve visited many times and spent the day there with them once, they are the most helpful bunch of guys I’ve ever met, I’m confident they will definitely sort out any problems you have Grezza 

[Grezza 1]

Thanks guys, I’m feeling very relaxed about it since posting on here and I’ll let you know how it goes, 

👍Grezza

[Grezza 1]

Hi all, just a brief update on the RM500 problem: 

Emailed Dave at Ashdown who rang me back to discuss and asked me to send it to him, after about a week (if that! ) he rang me again to say it was fixed!!! Apparently the effects pedal inputs are made to be self cleaning when they are used, however having never used them mine obviously hadn’t and had developed a short and caused the problem. 
Dave replaced it and gave it a service and Voila! good as new! and all for the princely sum of £20 plus shipping!!!

don’t you just love a happy ending 👍😉 

Thanks again all😘

Dave you’re a legend and a true superhero 🦸‍♂️🎸

[TheGreek]

That's not dissimilar to my experience having an Ashdown Little Giant serviced - in fact they paid for the P&P to return it to me.

[BigRedX]

It's great pity that not everyone's experience of Ashdown's customer service is as good as that.

 

Personally I'll never buy another Ashdown product again.

[bartelby]

31 minutes ago, BigRedX said:

It's great pity that not everyone's experience of Ashdown's customer service is as good as that.

 

Personally I'll never buy another Ashdown product again.

 

 

I had issues with them in the past. Like single word replies to emails.

But that was about 12 years ago, they've been really helpful in recent years.