Ashdown Service

[Rayman]

Just a shout out to Dave Green and everyone at Ashdown. I took my (tired) EVO II 500 in for a service, pots and fans…. lovey, down to earth, friendly place, proper old school Amp shop. Made me feel all nostalgic for big heavy bass amps, like the old days. Proper job.

[Lozz196]

Yup, always found that to be the case with the folks at Ashdown 

[oldslapper]

Without doubt one of the best after sales service anywhere. 

[asingardenof]

I've only ever spoken to Dave over the phone but he seems like a thoroughly decent chap. That was a factor in confirming my decision to stick with Ashdown ABM amps when I was looking for a new one.

[Rayman]

“Service? It’s nearly 20yrs old mate, it needs new f****** pots and fans mate, then it’ll last another 20yrs” 

 

Always good to hear it like it is, from a fellow northerner 😉. 
 

I’ve had Mark Bass, Trace, Fender, TC etc…. but none of them ever sounded as good as my old ABM rig from years ago. So that’s why I wanted another. This one came up at a great price, needing some love, which it’s now getting. Can’t wait to hear it.

[bass_dinger]

I hesitate to share details of service prices, just in case their boss is reading this, but let's just say it is cheaper to send two Ashdown Acoustic Radiators together for a service, than one at a time. 

 

I also send an Electric Blue head with a faulty* power supply. I was given a  choice of power supplies, the option of replacing any substandard components, and a separate sleeve for the head.  

 

Add to that a lovely little chat with the same Dave Green, and great sound, and I am a happy Ashdown customer. 

 

* faulty? Some clown had removed it, and then popped the amplifier into a cupboard as a spare. Anyone who has ever played in church will recognise the concept of the Donated Rubbish cupboard....

[bobbysmores]

I just ran into this post; i find it interesting such praise exists for ashdowns CS. I have emailed and attempted to contact both California and Uk numbers without success. I am in the states and a new owner of a ashdown ctm100 and a RM610T. Any ashdwon reps on here that may be able to answer a few questions? Or if someone from the UK can ask them directly?

 

[SpondonBassed]

@Ashdown Engineering is a member here.  Now that I've tagged them in someone might be able to advise.

[Reggaebass]

52 minutes ago, bobbysmores said:

I just ran into this post; i find it interesting such praise exists for ashdowns CS. I have emailed and attempted to contact both California and Uk numbers without success. I am in the states and a new owner of a ashdown ctm100 and a RM610T. Any ashdwon reps on here that may be able to answer a few questions? Or if someone from the UK can ask them directly?

 

Hi bobby, I normally just call them on 01621 857853 uk , they don’t come on here much these days ,but you could try and send a private message to the tag Spondon has given above and it will go to their email, good luck 

[Bass Fumbler]

Great service from Ashdown. I contacted them about getting replacement slider caps for my ABM600 & within a week Dave contacted me for my address& a few days later they arrived in the post, with no charge. 
cannot fault them. 

[TheGreek]

A similar tale - bought an amp off eBay which I knew needed work, had it sent directly to Ashdown,  quick conversation with Guy and he made it like new - no service charge,  nothing for parts and they paid for the P&P.

Total cost to me? £0

 

Best CS from a music company by a mile (with Bernie Goodfellow a close second).

More than happy to blow their trumpet for them.

[hoopyfrood]

Awesome service from Ashdown when my Perfect 10 combo died. They supplied a diagnosis, a schematic and recommendations for more robust transistors by return of email.

[BigRedX]

12 hours ago, TheGreek said:

A similar tale - bought an amp off eBay which I knew needed work, had it sent directly to Ashdown,  quick conversation with Guy and he made it like new - no service charge,  nothing for parts and they paid for the P&P.

Total cost to me? £0

 

And with exactly the same fault on the same model of Ashdown amp that I have owned from new, I was asked for an unfeasible amount of money just for Ashdown to have a look at it whilst simultaneously telling me that it was essentially unrepairable. Eventually the amp was sold for a tiny fraction of what I paid for it on eBay . When I brought up the matter with their representative who used to post here they were rude and sarcastic to me.

 

I will never own or knowing use an Ashdown product ever again and AFAIAC the company can do one.

Edited January 22, 2024 by BigRedX

[binky_bass]

I spoke to Dave Green a few weeks back about a new cloth grill for a second hand cab I'd bought with a slightly rusty metal grill. He offered to make one up if I came down with the cab, real good guy to talk too as well. I didn't actually take him up as I've now sold the cab, but still, a great bit of service! 

 

Not sure how their US reps are, but it sounds like that's where some of the trouble lies.

[Hammer_]

Hi guys. I've had my super amazing Ashdown ABM Evo 600 for just over a year now and this evening it has developed a terrible noise which is especially loud when I engage the compressor. Any ideas how I can contact Dave Green as he is sure to know what to do. See video clip anyone got any thoughts? I've got some big shows coming up very very soon!

 

 

 

[binky_bass]

@Hammer_

 

[Rayman]

[email protected]

 

He’s servicing one of my heads as we speak. Top man, he’ll sort you out, just give him plenty of time, he’s very busy.