Merton Posted December 31, 2023 Share Posted December 31, 2023 (edited) I was visiting my sister earlier this year and went there with my son, with the express intention of trying a couple of basses and buying him some drum hardware. As has already been mentioned, the “in stock” basses were in the warehouse, not the store, so it screwed that part of the plan. We then went to the screens to order the drum hardware (it feels like Argos in that respect!) and they couldn’t find the very item I had loaded on my phone clearly stating in stock. It couldn’t even find the page for it. Daft. Thankfully they have people who are good at pretending you’re not there unless you make a point of interrupting them after waiting 5 minutes for acknowledgement of existence and we ended up getting what we had gone there to get. So…. Mixed bag as a shop. Probably more set up to be an online resource? Edited December 31, 2023 by Merton Smelling pistakes 1 Quote Link to comment Share on other sites More sharing options...
ped Posted December 31, 2023 Share Posted December 31, 2023 I was thinking it could be a cool venue for a BC bash. It’s closed on Sundays so maybe we could ask to use it. I work with the people who invested in it in the early days and could probably get through to the owner. Could be pretty cool 3 Quote Link to comment Share on other sites More sharing options...
WishIcouldplay Posted December 31, 2023 Author Share Posted December 31, 2023 4 hours ago, police squad said: yep good experience for me too. Bought a Korg electric piano. A piece was broken, I sent them a photo and the new piece was sent out from Korg. What this tells me is that they don’t check the good prior to delivery. Quote Link to comment Share on other sites More sharing options...
WishIcouldplay Posted December 31, 2023 Author Share Posted December 31, 2023 Interestingly Thomann have the same product. Asked for pictures and they arrived in minutes. Quote Link to comment Share on other sites More sharing options...
ped Posted December 31, 2023 Share Posted December 31, 2023 8 minutes ago, WishIcouldplay said: Interestingly Thomann have the same product. Asked for pictures and they arrived in minutes. I doubt the pictures of the custom shop basses are if the actual one that have, they look more like stock pics from Fender Quote Link to comment Share on other sites More sharing options...
PaulWarning Posted December 31, 2023 Share Posted December 31, 2023 bought an own brand electro acoustic guitar from them, first one you could drive a bus under the strings, sent it back, got a replacement and you could drive a bus under the strings, sent it back got a refund straight away Quote Link to comment Share on other sites More sharing options...
Rayman Posted December 31, 2023 Share Posted December 31, 2023 I bought a replacement Eden horn for my cab from them….. it arrived the next day, even during a busy Christmas week, can’t fault them. 1 Quote Link to comment Share on other sites More sharing options...
police squad Posted January 1 Share Posted January 1 18 hours ago, WishIcouldplay said: What this tells me is that they don’t check the good prior to delivery. I think you're wrong here. It was damaged during shipping. They cant be expected to unpack everything and check it, then put it back imto the box. 2 Quote Link to comment Share on other sites More sharing options...
Bassfinger Posted January 2 Share Posted January 2 On 29/12/2023 at 13:46, WishIcouldplay said: Has anyone here purchase bass equipment from Gear4Music? Yes, their customer service has an excellent rep and as a repeat customer I can only echo those sentiments. Quote Link to comment Share on other sites More sharing options...
mrbacco Posted January 3 Share Posted January 3 My wife, a music teacher, bought 2 times from them and both times she got a faulty PA, and a broken instrument at arrival + problems with returning the items. I bought from them drum sticks + other bass related stuff (no bodies or necks) and had no problem at all. I guess it is random. We live in Ireland. Hope this helps. Quote Link to comment Share on other sites More sharing options...
Bassfinger Posted January 6 Share Posted January 6 (edited) On 29/12/2023 at 13:46, WishIcouldplay said: Has anyone here purchase bass equipment from Gear4Music? Yes. Both personally, and on behalf of the band. Their customer service is, in my experience, first class. On the occasions we've had issues and had to do returns etc it's been painless and refunds swift. Edited January 6 by Bassfinger Flatulence inducd typo Quote Link to comment Share on other sites More sharing options...
Woodinblack Posted January 6 Share Posted January 6 They just sent me a new power supply as I bought an SY300 really cheap on their blowout but it was from germany so had a euro plug. 1 Quote Link to comment Share on other sites More sharing options...
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