Ian Somerville Posted April 22 Share Posted April 22 Just a note to flag up great service from Dave Green at Ashdown. The pre-amp valve had clearly gone (horrific noise) in my ABM EVO IV and Dave has sent me a free replacement. I've installed that and the amp now sounds fantastic again. 5 Quote Link to comment Share on other sites More sharing options...
Lozz196 Posted April 22 Share Posted April 22 I think Dave is soon going to have his own fan club here on Basschat. I’ve always had great dealings with him. 3 Quote Link to comment Share on other sites More sharing options...
maidens97 Posted April 22 Share Posted April 22 Ashdown service is always stellar, the bulb on my old CTM300 vu meter went out and he sent me a few new ones in the post for free! 1 Quote Link to comment Share on other sites More sharing options...
Chienmortbb Posted April 22 Share Posted April 22 Did you plants some trees? 1 Quote Link to comment Share on other sites More sharing options...
walshy Posted April 22 Share Posted April 22 Ashdown and second to none on Customer Service. I don't think I have ever paid for a spare part ive needed for any amp. They are just the best. 2 Quote Link to comment Share on other sites More sharing options...
Ian Somerville Posted April 22 Author Share Posted April 22 53 minutes ago, Chienmortbb said: Did you plants some trees? I did mate. Added enough trees to make up the cost of the part which is only fair as Dave sent it for nothing! Quote Link to comment Share on other sites More sharing options...
Chienmortbb Posted April 22 Share Posted April 22 15 minutes ago, Ian Somerville said: I did mate. Added enough trees to make up the cost of the part which is only fair as Dave sent it for nothing! Me too. I am waiting for a certificate from Greta😀 1 Quote Link to comment Share on other sites More sharing options...
uk_lefty Posted April 22 Share Posted April 22 I've never needed to use them for repairs but this is why I bought new Ashdown amps: if anything goes wrong I can phone them and get it sorted. 1 Quote Link to comment Share on other sites More sharing options...
ardi100 Posted April 22 Share Posted April 22 I can trump them all. 2nd hand (new to me) RM 500 has a horrible crackling noise after getting it home. Email to Ashdown. "Send it back to the retailer," says Dave. "It's used," I reply (and it's well used, too. Scratched, dented, bent bits!). "Ok, send it in," replies Dave. So I do and it comes back but it's not fixed. I then take months to send it in again as I'm moving house, not really playing and can't find the box. Eventually I send it back on a Friday and it returns again on Wednesday (I'm only paying for the postage to Ashdown, by the way, they're paying to send it back to me), but again it's not fixed. I email a video of the fault and Dave calls me a couple of days later. "Throw it in the bin," he says. He then adds, "I'm going to send you a new 800!" I nearly fell over! It's a return, but checked out and fully working and was posted to me 2 days later. Needless to say I'm a massive convert and a proselytising Ashdown convert. I still can't actually believe that happened! 7 Quote Link to comment Share on other sites More sharing options...
DaleASmith Posted April 23 Share Posted April 23 This is why I’ll stick with Ashdown. I send a second hand ABM500 evo2 to him as it had an intermittent fault where it was cutting sound to the speakers. sent it to Dave, tested it, couldn’t find the problem so stripped out and fully replaced the power amp section along with all the front panel controls. amp is essentially new now and sounds amazing. 1 Quote Link to comment Share on other sites More sharing options...
JPJ Posted April 23 Share Posted April 23 I can only add my praise for the support/advice I’ve received from Dave over the years. 1 Quote Link to comment Share on other sites More sharing options...
Stealth Posted April 27 Share Posted April 27 Another vote for ace customer service they are a star n a murky night. Take note Presonus 1 Quote Link to comment Share on other sites More sharing options...
Bagman Posted April 30 Share Posted April 30 26 years using Ashdown gear. Still going strong 2 Quote Link to comment Share on other sites More sharing options...
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