In praise of Ashdown

[Ian Somerville]

Just a note to flag up great service from Dave Green at Ashdown.

The pre-amp valve had clearly gone (horrific noise) in my ABM EVO IV and Dave has sent me a free replacement.

I've installed that and the amp now sounds fantastic again.     

[Lozz196]

I think Dave is soon going to have his own fan club here on Basschat. I’ve always had great dealings with him.

[maidens97]

Ashdown service is always stellar, the bulb on my old CTM300 vu meter went out and he sent me a few new ones in the post for free! 

[Chienmortbb]

Did you plants some trees?

[walshy]

Ashdown and second to none on Customer Service. I don't think I have ever paid for a spare part ive needed for any amp. They are just the best.

[Ian Somerville]

53 minutes ago, Chienmortbb said:

Did you plants some trees?

I did mate. Added enough trees to make up the cost of the part which is only fair as Dave sent it for nothing!

[Chienmortbb]

15 minutes ago, Ian Somerville said:

I did mate. Added enough trees to make up the cost of the part which is only fair as Dave sent it for nothing!

Me too. I am waiting for a certificate from Greta😀

[uk_lefty]

I've never needed to use them for repairs but this is why I bought new Ashdown amps: if anything goes wrong I can phone them and get it sorted. 

[ardi100]

I can trump them all.

 

2nd hand (new to me) RM 500 has a horrible crackling noise after getting it home. Email to Ashdown. "Send it back to the retailer," says Dave. 

"It's used," I reply (and it's well used, too. Scratched, dented, bent bits!).

"Ok, send it in," replies Dave. So I do and it comes back but it's not fixed. I then take months to send it in again as I'm moving house, not really playing and can't find the box. Eventually I send it back on a Friday and it returns again on Wednesday (I'm only paying for the postage to Ashdown, by the way, they're paying to send it back to me), but again it's not fixed.

 

I email a video of the fault and Dave calls me a couple of days later.

"Throw it in the bin," he says. He then adds, "I'm going to send you a new 800!"

 

I nearly fell over! It's a return, but checked out and fully working and was posted to me 2 days later. 

 

Needless to say I'm a massive convert and a proselytising Ashdown convert. 

 

I still can't actually believe that happened!

[DaleASmith]

This is why I’ll stick with Ashdown. I send a second hand ABM500 evo2 to him as it had an intermittent fault where it was cutting sound to the speakers. 
sent it to Dave, tested it, couldn’t find the problem so stripped out and fully replaced the power amp section along with all the front panel controls. 
amp is essentially new now and sounds amazing. 

[JPJ]

I can only add my praise for the support/advice I’ve received from Dave over the years.

[Stealth]

Another vote for ace customer service they are a star n a murky night. Take note Presonus 

[Bagman]

26 years using Ashdown gear. Still going strong