Badretep Posted September 16 Share Posted September 16 Hi everyone, does anybody know of a Uk repairer of the above. I’ve emailed Sansamp in America and the Uk importers and have had no replies. These units are nearly £400 now and mines only about 3 years old. Developed a hum and the tone controls don’t work even with the active switch engaged many thanks Quote Link to comment Share on other sites More sharing options...
MichaelDean Posted September 16 Share Posted September 16 @Tech21NYC might hopefully be able to help 🤞 Quote Link to comment Share on other sites More sharing options...
Tech21NYC Posted September 18 Share Posted September 18 On 16/09/2024 at 10:28, Badretep said: Hi everyone, does anybody know of a Uk repairer of the above. I’ve emailed Sansamp in America and the Uk importers and have had no replies. These units are nearly £400 now and mines only about 3 years old. Developed a hum and the tone controls don’t work even with the active switch engaged many thanks Make sure that you are using the XLR or 1/4" SansAmp output. Make sure that you are not mistakenly using the 1/4" "uneffected" output. If the tone controls are still not working when the unit is active there must be an internal fault. You can sometimes get a ground hum when connecting the unit to another grounded device like an amplifier. The best and safest way to deal with that is with an isolation transformer. Please contact our customer support for additional help. [email protected] Quote Link to comment Share on other sites More sharing options...
NancyJohnson Posted Sunday at 07:20 Share Posted Sunday at 07:20 The UK distribution company I dealt with (Rocky Road) were useless. All they were doing was moving boxes and had no idea what was actually in them. If it's them you're dealing with, it's no wonder you haven't had a toot out of them. When my GED rack unit lost its clank (see elsewhere here), I sent it to them for service/repair and they pretty much said that it's working because it's making noise. They didn't have a clue what the unit was actually supposed to be emulating. I think Andy @Wolverinebass also had issues with Rocky Road as well. Quote Link to comment Share on other sites More sharing options...
Geek99 Posted Sunday at 07:34 Share Posted Sunday at 07:34 Why have you not just rejected the goods? You’re entitled to a refund or replacement. Quote Link to comment Share on other sites More sharing options...
NancyJohnson Posted Sunday at 08:01 Share Posted Sunday at 08:01 25 minutes ago, Geek99 said: Why have you not just rejected the goods? You’re entitled to a refund or replacement. The OP's RBI is three years old. The Tech21 limited warranty is 12 months. Nothing to reject. My GED was just out of warranty. Quote Link to comment Share on other sites More sharing options...
Geek99 Posted Sunday at 09:13 Share Posted Sunday at 09:13 Sorry misread “three years” as “three months” Quote Link to comment Share on other sites More sharing options...
Wolverinebass Posted Sunday at 10:35 Share Posted Sunday at 10:35 I think it's very telling that Rocky Road don't have a phone number listed on their website/socials isn't it? Whilst this clown remains the UK distributor and continues to price gouge us I won't buy another Tech 21 product ever again. The Dug amp and XB driver both having an almost 100% mark up from the US price are prime examples. In case anyone doubts that, here we go. Dug Amp - $1800 (£1300). £2500. XB Driver - $500 (£380). £610. The fact that servicing seems to be non existant does seem to take the biscuit. 1 Quote Link to comment Share on other sites More sharing options...
NancyJohnson Posted Sunday at 10:57 Share Posted Sunday at 10:57 20 minutes ago, Wolverinebass said: I think it's very telling that Rocky Road don't have a phone number listed on their website/socials isn't it? Whilst this clown remains the UK distributor and continues to price gouge us I won't buy another Tech 21 product ever again. The Dug amp and XB driver both having an almost 100% mark up from the US price are prime examples. In case anyone doubts that, here we go. Dug Amp - $1800 (£1300). £2500. XB Driver - $500 (£380). £610. The fact that servicing seems to be non existant does seem to take the biscuit. It's my intention to pick up and XB at some point, however it'll be off the back of my brother in law doing a US business trip. 1 Quote Link to comment Share on other sites More sharing options...
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