neepheid Posted October 23 Author Share Posted October 23 Show's over - DHL picked up the bass this afternoon. I really don't understand why Thomann couldn't have let me keep the bass for like £100 or something - it's barely worth that now. It must have cost them to send DHL to my door. There's an invoice in there for around £30 for my time, mileage and packing materials I had to buy to make up for their utter lack of them in the original packaging. Oh well. Hopefully get my refund in the next couple of weeks. 1 Quote Link to comment Share on other sites More sharing options...
rwillett Posted October 23 Share Posted October 23 This is better than a soap opera. 1 Quote Link to comment Share on other sites More sharing options...
neepheid Posted November 13 Author Share Posted November 13 "The estimated return delivery can take approximately 15 working days" Well, that's been 3 weeks and I haven't heard a peep. Have given them a prod. Quote Link to comment Share on other sites More sharing options...
rwillett Posted November 13 Share Posted November 13 (edited) ... With a taser? Edited November 13 by rwillett Quote Link to comment Share on other sites More sharing options...
neepheid Posted November 13 Author Share Posted November 13 3 minutes ago, rwillett said: ... With a taser? Tempting... Quote Link to comment Share on other sites More sharing options...
rwillett Posted November 13 Share Posted November 13 I can lay my hands on one if you want. Home Office approved as well. As supplied to the Met Quote Link to comment Share on other sites More sharing options...
tauzero Posted November 13 Share Posted November 13 3 hours ago, rwillett said: I can lay my hands on one if you want. Home Office approved as well. As supplied to the Met Squier supply Jaguars to the Met? Quote Link to comment Share on other sites More sharing options...
neepheid Posted November 15 Author Share Posted November 15 Radio silence for 2 days, very inefficient. So I get my webchat on. They still don't seem to have it yet (although they can see it was picked up from me and got to wherever it was supposed to go in the UK a couple of days later, so at least that's something) and suddenly it's 20 working days to process a return, not 15 as mentioned in all the emails about it thus far. OK then, you might want to edit your emails to reflect this. Well, I've shaken the tree, hopefully some money will fall out of it soon. Must confess, this faff is beginning to sour my opinion of Thomann - not to the point of boycott or anything, but eye narrowing is going on. Quote Link to comment Share on other sites More sharing options...
lemmywinks Posted November 15 Share Posted November 15 I don't think they can be bothered with UK customers any more, returns must be much more difficult/costly for them to process. Couple that with them being a box shifting volume seller means it might be less lucrative when inadequately packaged cheaper items end up damaged. When I returned a bass to them two years ago it was all wrapped up much faster than this. Would have been a better idea all round to ask you to make a video of the damage making sure the serial number was visible then just offer a decent chunk of money off. Quote Link to comment Share on other sites More sharing options...
neepheid Posted November 15 Author Share Posted November 15 8 minutes ago, lemmywinks said: Would have been a better idea all round to ask you to make a video of the damage making sure the serial number was visible then just offer a decent chunk of money off. Been through all that rigmarole (except the video) - their offer was derisory. 1 Quote Link to comment Share on other sites More sharing options...
neepheid Posted November 20 Author Share Posted November 20 Wow, exactly 20 days, finally they have acknowledged that they have received the return. I wonder if they'll pay the "invoice" I sent them, or just ignore it... 1 Quote Link to comment Share on other sites More sharing options...
neepheid Posted November 22 Author Share Posted November 22 Unbelievable. Store credit?! EFF OFF, I want a refund. No email either, apparently that happened yesterday, the only reason I knew anything had happened is that I've got a random amount of money in a bank transfer today from Thomann (my cheeky invoice maybe, but not the amount I invoiced them for?). What in the hell is going on? This is pretty bloody poor show. Bad comms. Away to chase them up again. 1 Quote Link to comment Share on other sites More sharing options...
lemmywinks Posted November 22 Share Posted November 22 Poor show that, they've seriously dropped the ball here. Quote Link to comment Share on other sites More sharing options...
neepheid Posted November 22 Author Share Posted November 22 Right, I think they've got very confused. On further digging I figured out what the "random" part refund is - I used a gift voucher to partially pay for the bass, and the amount tallies up with the value of the gift voucher. But where's the rest of it? Quote Link to comment Share on other sites More sharing options...
ezbass Posted November 22 Share Posted November 22 1 hour ago, neepheid said: Right, I think they've got very confused. On further digging I figured out what the "random" part refund is - I used a gift voucher to partially pay for the bass, and the amount tallies up with the value of the gift voucher. But where's the rest of it? I imagine they have issued or will issue a gift voucher. Why they can't give chapter and verse on the state of play is ridiculous. They've gone down in my estimation. Quote Link to comment Share on other sites More sharing options...
neepheid Posted November 23 Author Share Posted November 23 OK, the rest of the money came through this morning. Bizarre! My invoice for my time/materials seems to have been blithely ignored. I don't know how much I can be bothered pushing it, this has been some slog! Sod it, I'm calling this whole saga done. It's been a right old faff, ngl. The first time something's gone seriously wrong for me with a Thomann order. The experience has not been good. Having said that, you have to put these things into perspective. This will probably not dissuade me from using them again - statistically it's a blip, I've been using them for 17+ years and it's the first time something's gone proper wrong. 2 Quote Link to comment Share on other sites More sharing options...
ezbass Posted November 23 Share Posted November 23 1 hour ago, neepheid said: OK, the rest of the money came through this morning. Bizarre! My invoice for my time/materials seems to have been blithely ignored. I don't know how much I can be bothered pushing it, this has been some slog! Sod it, I'm calling this whole saga done. It's been a right old faff, ngl. The first time something's gone seriously wrong for me with a Thomann order. The experience has not been good. Having said that, you have to put these things into perspective. This will probably not dissuade me from using them again - statistically it's a blip, I've been using them for 17+ years and it's the first time something's gone proper wrong. Returns are always going to nightmare, even more so when shipping back to the EU. Glad it’s panned out to your satisfaction. 1 Quote Link to comment Share on other sites More sharing options...
Stub Mandrel Posted November 23 Share Posted November 23 3 hours ago, neepheid said: OK, the rest of the money came through this morning. Bizarre! My invoice for my time/materials seems to have been blithely ignored. I don't know how much I can be bothered pushing it, this has been some slog! Sod it, I'm calling this whole saga done. It's been a right old faff, ngl. The first time something's gone seriously wrong for me with a Thomann order. The experience has not been good. Having said that, you have to put these things into perspective. This will probably not dissuade me from using them again - statistically it's a blip, I've been using them for 17+ years and it's the first time something's gone proper wrong. They could legally have split it into a refund and a voucher to replace the one used. Sounds like it was split on thheir system hence two refunds. 1 Quote Link to comment Share on other sites More sharing options...
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