niceguyhomer Posted May 28, 2009 Posted May 28, 2009 I'm really loving my Ashdown RC EVO II and thought I might get it serviced when I go away on holiday in a few weeks time. I went on their site 15 minutes ago and typed out my message enquiring about service costs etc and then clicked 'send'. Less than 1 minute later I got a reply from a guy called Chris - at 7pm . I knew their service was reputed to be good but that's a bit amazing in this day and age. Just had to share that witcha. Quote
Machines Posted May 28, 2009 Posted May 28, 2009 Chris Bates ? He is fantastic, he's their sales director but is still on the frontline and getting stuck into things. Quote
niceguyhomer Posted May 28, 2009 Author Posted May 28, 2009 Yeh it was Chris Bates Matt - staggeringly good service methinks. Quote
Dubs Posted May 28, 2009 Posted May 28, 2009 Much better than Halfords then - I got a reply today from an email that I sent 14 days ago about a problem that I've had for 26 days! The email was completely unhelpful as well. Good to hear about good service from Ashdown though. Quote
Protium Posted May 28, 2009 Posted May 28, 2009 I sent my (amp) head off and it was serviced and returned in a week. Good that you can call up and speak to them directly rather than a premium rate call centre too Quote
neilb Posted May 28, 2009 Posted May 28, 2009 (edited) Know Chris very well, top man.Went to school with him here in Essex. Great Ashy service as normal. Edited May 28, 2009 by neilb Quote
bassmansky Posted May 29, 2009 Posted May 29, 2009 yea chris is a top guy,helped me out a few times. Quote
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